Aldi Australia complaints number & email.
There is no sanitation station at ALDI Nowra, neither for trolleys nor for customers. Yet it is a COMMITMENT on https://www.aldi.com.au/en/covid-19-update/commitments-thank-you/ !! When I asked a staff person if I could use the handwash at a vacant staff station, I was told No, it's just for staff and she confirmed that there was no provision for customers. I asked another staff person if I could speak to the manager. The "Assistant Floor Manager" (I think) attended to me. When I cited that I had asked for use of the hand sanitizer, she said "You can buy my own." When I looked a bit shocked, she said, "Oh alright, you can have some of this hand sanitizer [at the unused checkout location.]" She obtained it and offered a dob for me to clean my hands. I replied that there was no need to get snippy, that woolworths offered HS at both time of entry and time of departure. Her reply was "Well you can shop at woolworths and not bother coming here to complain." When I asked her for her name she said "You don't need to know that." So, here is my question: What is your problem at Aldi? How can an assistant manager get it so wrong? Your site says to be courteous to each other and to be kind to someone on the way out. She wasn't being kind. She wasn't even being diplomatic!!! I was being assertive but I was courteous throughout, to all three staff persons. If you have video, check out Sunday 26 April 2020 between 3:30 and 4PM at the checkout area. Now I know you will not apologise to me nor correct the manager, because I have dealt with you before and your culture seems to be Stuff and Stonewall The Customer. I am interested in your reply though before I take this further. 1. Why don't you have a sanitation station? 2. What action do you take against a manager who tells a customer to buy HS yourself, or shop at woolies and don't bother to complain here? Regards Xavier Z.
Complaint Phone number: 13 25 34
Complaint Email: email@example.com
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Head Office address: 1 Sargents Rd, Minchinbury NSW 2770
Get verified information about Aldi complaints email & Phone number. If you wish to complain to Aldi, call the complaints line on 13 25 34. There are full contact details and information about the complaint procedures on the Aldi website.