Belong Australia complaints number & email.

Belong Australia
Average rating:  
 1 reviews
by Roger Wilkinson on Belong Australia
Mobile phone connection
City where company is located (optional): Bribane

I purchesed a new phone from a retailer on a Friday morning, only to be told that my esisting sim card was too large for the new phone. The salesperson sggested that I purchase a new sim card and change from my existing carrier to Belong as I would be connected within a couple of hours. I did what was suggested, only to have Belong send a message to the salesperson that they were unable to transfer the number at that time due to my date of birth was incorrect. After I arrived home I sent an email to Belong trying to sort out the issue, simply received an auto reply stating I would recieve a reply within 24 hours. Monday morning still no reply, sent yet another email, this time no reply. Tuesday morning still no service, so sent email number 3 to their complaints. Again the auto reply stating the same 24 hour message. Wednesday morning rang the help line number, a recorded message referred me back to the web site. Sent email number 4 politely telling where they could stick their service, cancel my agreement, and refund my first months payment. By then I had purchased a new sim card with my previous supplier and was reconnected again within 2 hours.

I finally had a call from someone at Belong offering all sorts of apologies, and was told that they would refund my first months payment, however, it would take 7 - 10 days recieve a refund. It's now day 10 and sill no refund.

All I can advise is STAY WELL AWAY BELONG, THIS IS THE WORST CASE OF CUSTOMER SERVICE I'VE ENCOUNTED IN A LONG TIME.

Belong Australia complaints number & email

Complaint Phone number: 1300 235 664

Complaint Email: complaints@belong.com.au

Tweet: Belong Australia

Website: https://www.belong.com.au

Head Office address:

Get verified information about Belong complaints email & Phone number. If you wish to complain to Belong, call the complaints line on 1300 235 664. There are full contact details and information about the complaint procedures on the Belong website.

Belong Complaints email & Phone Number

How to make a Complaint to Belong

Complaints handling is available on the Belong website via ‘Customer Support.’ The first step is to call on the complaints line 1300 BELONG (1300 235 664). If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Belong complaint contacts like Phone, email and support form

Complaint via Phone number : 1300 235 664

The Complaint via Email : complaints@belong.com.au

Complaint via  Support Form :  Belong Support Form

Belong complaint website : belong.com.au

Tweet: belongau

Corporate Head Office address

Also Read: Virgin Australia Complaints email & Phone Number

More Contact Number’s Of Belong

Belong customer service Contact : 1300 235 664

About Belong

Belong began in October 2013 together with the purpose of shaking-up the aggressive home broadband marketplace by supplying Australians with good value ADSL and nbnTM community providers.

Products & Services

Service

Network services

Also Read: Brisbane City Council Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for Belong Complaint information.

Use below complaint form to discuss problems you have had with Belong, or how they have handled your complaints. Initial complaints should be directed to Belong directly. You can find complaint contact details for Belong above.

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Belong Australia
Average rating:  
 1 reviews
by Roger Wilkinson on Belong Australia
Mobile phone connection
City where company is located (optional): Bribane

I purchesed a new phone from a retailer on a Friday morning, only to be told that my esisting sim card was too large for the new phone. The salesperson sggested that I purchase a new sim card and change from my existing carrier to Belong as I would be connected within a couple of hours. I did what was suggested, only to have Belong send a message to the salesperson that they were unable to transfer the number at that time due to my date of birth was incorrect. After I arrived home I sent an email to Belong trying to sort out the issue, simply received an auto reply stating I would recieve a reply within 24 hours. Monday morning still no reply, sent yet another email, this time no reply. Tuesday morning still no service, so sent email number 3 to their complaints. Again the auto reply stating the same 24 hour message. Wednesday morning rang the help line number, a recorded message referred me back to the web site. Sent email number 4 politely telling where they could stick their service, cancel my agreement, and refund my first months payment. By then I had purchased a new sim card with my previous supplier and was reconnected again within 2 hours.

I finally had a call from someone at Belong offering all sorts of apologies, and was told that they would refund my first months payment, however, it would take 7 - 10 days recieve a refund. It's now day 10 and sill no refund.

All I can advise is STAY WELL AWAY BELONG, THIS IS THE WORST CASE OF CUSTOMER SERVICE I'VE ENCOUNTED IN A LONG TIME.