Chemist Warehouse Australia complaints number & email.

Chemist Warehouse Australia
Average rating:  
 4 reviews
by Steven on Chemist Warehouse Australia
Manager and Indian mans extremely obvious inability to fulfill their job requirement to benefit the stores best financial position.
City where company is located (optional): Bourke Street Melbourne CBD 3000

The only reason I am giving one star is the girl behind the counter found the jelly beans. There was only one size packet of these jelly beans, I know it's a approximately 8 packets. Any other chemist Warehouse on I walked into, has three or four different sizes and has three or four different locations across the front of the counter and large amounts for a customer to buy. I'd love to see the sales figures of the Bourke Street store any other store of equivalent size.

This stores layout is unlike any chemist Warehouse I have ever seen. I've seen small chemist Warehouse in Adelaide yep we still organised functional with items in a position to give them the best chance of sale. You're Indian male workers advice I was given means he needs to go and and get some mental health help or attended drug rehab and come back into reality and not live in a fantasy world. I asked if they had something to help my glasses not fog up while wearing a face mask. He told me to buy a visor as this will fix my problem. Why would you tell someone who is having vision issues to go on decrease their vision more as the visor will make the glasses fog even more. I would rather of him told me he does not know. His adviced in my opinion for example me asking supercheap Auto for a product to stop my windscreen from fogging up and I'm telling me to paint it Black. As for your manager the number one rule I'm getting a product in it's best sale position in a store used to not put it past where you pay for it and next to the exit door and then provide your customer no way to return. I am unable anyway understand the managers concert logic to put a product to help someone's vision when you are running a store that is severely cramp and fruit someone with great vision major safety concern. So why would the manager glasses to help them see past the point of sale where 3 of the staff members an idea they were in a secluded and incorrectly lighted position near the exit door I need to make it worse prevent your customer from coming back in even if by chance with their low vision they saw it they still come buy it. So the only option would be to steal it which then and even bigger loss to store. If I was to give the manager any advice position something that you're trying to sell that relates to someone's vision at the front of the store near the entry in a well lit section and highly visible so someone with the decreased visibility we'll still see the product. Her concept to me is like promoting there's a huge store specials in Melbourne in a Sydney newspaper. Yes you'll get some sales but you've done everything you can to decreased them. I think you need to take the manager and have them have a look around some other chemist Warehouse stores. Where is some cases at tight and cramped but are organised, displayed neatly, with ample lighting giving the product the best chance of high turnover. I understand as well we are having major issue with corona virus. It's most contagious during the first few days the manager is having people's temperature taking before entering the store. What if a person unaware of having corona virus it felt a little unwell came to the store to purchase some more face masks to prevent the spread of the virus but refuse to be allowed to go in because I had a temperature. that customer then walked back out to the middle of the CBD and could coming contact with hundreds of people intern causing hundred more cases in. You can't blame that person they attempted to buy more you are a chemist that deals with sick people sick people have a temperature sick people need medication the last time I checked a chemist is where you buy medication. I'm sure there is a better solution that enables a sick person to get their medication and as in the example I stated prevent the spread to hundreds of people all because of temperature. Not everybody when sick a somebody to go and get the medicine and look after them. Some people have to do it for themselves. This store is the worst example of a chemist Warehouse franchise I have ever seen. The only way to fix it is to put people who know what they are doing in the correct job positions for their qualifications. Chemist Warehouse needs to do a major review on every single person to drop in that place. I understand why people say that I get good customer service. Good customer service starting a good manager. If the manager can't do their job no one under them can do there's the people who serve at this store. Have obviously not being trained correctly have no leadership and quite clearly not getting any logical decision making from the top the manager of the store.

by Dee Beveridge on Chemist Warehouse Australia
refusal to post a missing item in order
City where company is located (optional): Caloundra

I have always shopped with Chemist Warehouse and spent a great deal of money there. In my last order my package arrived with one missing item. After making enquiries I was advised that, as the cost of the missing item was so low, Chemist Warehouse would not send the item to me. My only option was to be refunded. As the error was not mine but that of Chemist Warehouse, I think this decision is shameful. My complaint was answered with "I'm sorry to hear an item was missing" and absolutely nothing about their refusal to post my item. Disgusted with such a large company !!!!!!!!!!!!

by Ali on Chemist Warehouse Australia
Customer service
City where company is located (optional): Hervey Bay

Bad customer service from one senior female attendant.

by Jackie on Chemist Warehouse Australia

Bad customer service

Chemist Warehouse Australia complaints number & email

Complaint Phone number: 1300 367 283

Complaint Email: info@chemistwarehouse.com.au

Tweet: Chemist Warehouse Australia

Website: https://www.chemistwarehouse.com.au/

Head Office address: 44-54 Raglan St, Preston VIC 3072

Get verified information about Chemist Warehouse complaints email & Phone number. If you wish to complain to Chemist Warehouse, call the complaints line on 1300 367 283. There are full contact details and information about the complaint procedures on the Chemist Warehouse website.

Chemist Warehouse Complaints email & Phone Number

How to make a Complaint to Chemist Warehouse

Complaints handling is available on the Chemist Warehouse website via ‘Customer Support.’ The first step is to call on the complaints line 1300 367 283. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Chemist Warehouse complaint contacts like Phone, email and support form

Complaint via Phone number : 1300 367 283

The Complaint via Email : info@chemistwarehouse.com.au

Complaint via  Support Form :  Chemist Warehouse Support Form

Chemist Warehouse complaint website : chemistwarehouse.com.au

Tweet: ChemistWhouse

Corporate Head Office address

44-54 Raglan St, Preston VIC 3072

Also Read: Costco Complaints email & Phone Number

More Contact Number’s Of Chemist Warehouse

Chemist Warehouse customer service Contact : 1300 367 283
Stores: 1300 734 876

About Chemist Warehouse

Chemist Warehouse is an Australian company operating a chain of retail shops. The company is Australia’s largest pharmacy retailer and employs over 8,000 staff.

The organization’s structure makes it to”management” approximately 300 pharmacies across Australia, and it makes up about 20% of the market share.

Products & Services

Products

Pharmacy
Health products
Supplements
Perfume
Personal care
Baby products
Weight loss
Cosmetics

Services

Pharmacy
Medicine
Perfume
Health products
Baby products

Also Read: Chadstone Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for Chemist Warehouse Complaint information.

Use below complaint form to discuss problems you have had with Chemist Warehouse, or how they have handled your complaints. Initial complaints should be directed to Chemist Warehouse directly. You can find complaint contact details for Chemist Warehouse above.

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Chemist Warehouse Australia
Average rating:  
 4 reviews
by Steven on Chemist Warehouse Australia
Manager and Indian mans extremely obvious inability to fulfill their job requirement to benefit the stores best financial position.
City where company is located (optional): Bourke Street Melbourne CBD 3000

The only reason I am giving one star is the girl behind the counter found the jelly beans. There was only one size packet of these jelly beans, I know it's a approximately 8 packets. Any other chemist Warehouse on I walked into, has three or four different sizes and has three or four different locations across the front of the counter and large amounts for a customer to buy. I'd love to see the sales figures of the Bourke Street store any other store of equivalent size.

This stores layout is unlike any chemist Warehouse I have ever seen. I've seen small chemist Warehouse in Adelaide yep we still organised functional with items in a position to give them the best chance of sale. You're Indian male workers advice I was given means he needs to go and and get some mental health help or attended drug rehab and come back into reality and not live in a fantasy world. I asked if they had something to help my glasses not fog up while wearing a face mask. He told me to buy a visor as this will fix my problem. Why would you tell someone who is having vision issues to go on decrease their vision more as the visor will make the glasses fog even more. I would rather of him told me he does not know. His adviced in my opinion for example me asking supercheap Auto for a product to stop my windscreen from fogging up and I'm telling me to paint it Black. As for your manager the number one rule I'm getting a product in it's best sale position in a store used to not put it past where you pay for it and next to the exit door and then provide your customer no way to return. I am unable anyway understand the managers concert logic to put a product to help someone's vision when you are running a store that is severely cramp and fruit someone with great vision major safety concern. So why would the manager glasses to help them see past the point of sale where 3 of the staff members an idea they were in a secluded and incorrectly lighted position near the exit door I need to make it worse prevent your customer from coming back in even if by chance with their low vision they saw it they still come buy it. So the only option would be to steal it which then and even bigger loss to store. If I was to give the manager any advice position something that you're trying to sell that relates to someone's vision at the front of the store near the entry in a well lit section and highly visible so someone with the decreased visibility we'll still see the product. Her concept to me is like promoting there's a huge store specials in Melbourne in a Sydney newspaper. Yes you'll get some sales but you've done everything you can to decreased them. I think you need to take the manager and have them have a look around some other chemist Warehouse stores. Where is some cases at tight and cramped but are organised, displayed neatly, with ample lighting giving the product the best chance of high turnover. I understand as well we are having major issue with corona virus. It's most contagious during the first few days the manager is having people's temperature taking before entering the store. What if a person unaware of having corona virus it felt a little unwell came to the store to purchase some more face masks to prevent the spread of the virus but refuse to be allowed to go in because I had a temperature. that customer then walked back out to the middle of the CBD and could coming contact with hundreds of people intern causing hundred more cases in. You can't blame that person they attempted to buy more you are a chemist that deals with sick people sick people have a temperature sick people need medication the last time I checked a chemist is where you buy medication. I'm sure there is a better solution that enables a sick person to get their medication and as in the example I stated prevent the spread to hundreds of people all because of temperature. Not everybody when sick a somebody to go and get the medicine and look after them. Some people have to do it for themselves. This store is the worst example of a chemist Warehouse franchise I have ever seen. The only way to fix it is to put people who know what they are doing in the correct job positions for their qualifications. Chemist Warehouse needs to do a major review on every single person to drop in that place. I understand why people say that I get good customer service. Good customer service starting a good manager. If the manager can't do their job no one under them can do there's the people who serve at this store. Have obviously not being trained correctly have no leadership and quite clearly not getting any logical decision making from the top the manager of the store.

by Dee Beveridge on Chemist Warehouse Australia
refusal to post a missing item in order
City where company is located (optional): Caloundra

I have always shopped with Chemist Warehouse and spent a great deal of money there. In my last order my package arrived with one missing item. After making enquiries I was advised that, as the cost of the missing item was so low, Chemist Warehouse would not send the item to me. My only option was to be refunded. As the error was not mine but that of Chemist Warehouse, I think this decision is shameful. My complaint was answered with "I'm sorry to hear an item was missing" and absolutely nothing about their refusal to post my item. Disgusted with such a large company !!!!!!!!!!!!

by Ali on Chemist Warehouse Australia
Customer service
City where company is located (optional): Hervey Bay

Bad customer service from one senior female attendant.

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