The product is of poor quality, but the customer service is excellent. Eighty percent of the time, I can't use the internet because it keeps dropping. I am running out of time at home, so I will have to find a better solution quickly. If I called in every time I didn't have internet, I would be on the phone ten times a day, but the problem would still arise whenever I needed it in the morning, throughout the day, at night, or in the evening.

Absolutely ridiculous when only form of communication is via email. They are slow to respond and take longer than 48hrs to reply. Get nowhere. Would not recommend this service provider.

I have made a fault on them but to reply.

Impossible to get in contact with their support team. No contact number. Have been trying to cancel my service with Belong for a month now and it's impossible to do so.

AVOID AT ALL COSTS!

I wish I could give them negative rating. They randomly disconnected the service without consent and deducted the monthly bill without service. The customer service team does not have a contact number which is ridiculous. Highly unprofessional service.

I am SO unsatisfied with Belong and I haven't even had my internet connected yet.

I acknowledge that we are going through difficult times, however, this does not justify not having a phone line where people can have issues resolved promptly.

It took me 35 minutes to get any information out of someone via their chat application on their website.

Belong sent me a consignment tracking yesterday, I checked the tracking today and it confirmed my modern was delivered which it wasn't. I called star track and they said the consignment doesn't exist.
I then messaged belong and said hey guys what's going on? The link says it's delivered by star track aren't recognising your consignment, the chat person person assured me it was sent yesterday to my new address. I specifically placed the delivery address as my existing address as I am not living at my new address yet so this in itself is very annoying.
Thankfully I have a friend that works for Australia Post and i sent him the link, he said it's definitely delivered and he was kind enough to check for me.
Lo and behold it was delivered, but Belong still think it's on its way and star track can't even see it on its system.
I will 100% be disconnecting my internet and finding a new provider once I am moved in, not having the option to call someone is NOT OK.

I'm being charged for NBN service that i am simply unable to use. Despite several emails, there has been ZERO contact from Belong.

It was easier to call the belong team to help with issues fast now that you have to email and wait for them to get back to you is annoying . What if you needed your internet connected urgently ? I hope they return to taking phone calls another way to resolve issues because getting in contact thru email is just not happening.

I am discusted with belong this is my 3rd day without WiFi internet at home I've emailed 5 times and have asked them to cancel my plan waiting 24hrs rubbish I've been waiting for 3 days I am going to take them to a current affair on TV

I have never used a system so confusing. Can't phone they send you back to online service. Can't use online service because don't have password. Can't talk to anyone because there is no one