Since I've been using Booking.com for a while, I have never experienced any problems. I make sure to read all of the T&Cs thoroughly and with extreme caution. My only complaint is that it appears that major booking websites, such as this one, are involved in price fixing. Everything is priced the same by them all. Not favorable to competition.

The Manager Monique has asked me to leave when I complained about theft from my room of Christain Dior $2,400 and coin purse and hair dressing scissors cleaners and manager are to blame for theft. Monique has ordered me to leave when I complained

Try to contact this company by phone and fax - JOKE ! Sent an email which I gather will be ignored. NEXT STOP IS If they fail to act then social media as politicians nowadays have zero interest in us unless it is your vote!!

These low life’s stole $538 from my account 2 weeks after I canceled a booking and now except me to wait 6 weeks before they will return my money they are 100% scum

I have been unsuccessfully trying to get a refund for accomodation that’s overbooked in Port Macquarie since May. I have wasted too much time speaking with the call Center and still can’t see my money back on my credit card.

This is absolutely the worst customer servive ever had.... The "customer service member" refused to put me onto the complaints department after they refused to refund a booking thats affected by a new covid19 lockdown..... So i ask to speak to a manager.... "the manager supposedly refused to take the call" So i ask to speak to the complaints team and i am told no, i asked why they refused to pass me on and their response was "no one will be able to help you and they only take email". This goes on for 45 minutes until they intentionally hang up on me.

*Take note, i was entirely nice to them the whole way through the conversation

Absolutely appalling compared to @bookings.com website. Air conditioner doesn't work, no roomservice as stated, no breakfast asstated, toilet flush not operational etc etc

The phones aren't connected, no emails back, I have been GHOSTED because they owe me $148.41 that was debited on the 16/09/2020 and never reimbursed, Argyle have been told lies after lies, on the 16/10/2020 Booking.com rang me to tell me that the will be in my account on Mon or Tue the following week and to get Lauren from the Argyle Accommodation to back off.

We have been attempting to get a refund for accomodation it Paris refunded since June. Today a staff member from their help centre via phone said the Australian government website saying Australians can’t travel is not good enough to confirm we can’t travel. We require an official letter from the government. We have received refund from all other travel providers except bookings.com

Accom was for 11/9 this year and booked in January. Their FAQ at that time which we have a copy of said we deal direct with booking.com and not the hotel. Also we could receive a refund not just a credit voucher.

Chap today says that does not mean anything.

Then we were hung up on.