Recently updated on March 9th, 2024 at 10:03 am is one of the largest online travel agencies. Get verified information about Phone or write in the first instance. The complaints line is 0282281535. If you wish to correspond with online you should use the online form via their website. Contact Information

Report complaints to corporate and get satisfaction

Phone number : 0282281535

Support Email

Support Form : Support Form

Company website :

Tweet: @bookingcom

Corporate Head Office address

307 Queen St, Brisbane City QLD 4000

Customer service hours: 24/7

How to make a Complaint to

Complaints handling is available on the website via ‘Customer Support.’ The first step is to call on the complaints line 0282281535 . If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Also Read: Foxtel Australia complaints number & email

More Contact Number’s Of customer service: 0282281535 Australia office: +61 (0) 2 9255 9200 Property partners Reservation Support: 02 8228 1536
Head office number of +31 70 770 3884
Booking com au enquirers and complaints: 02 8228 153 (Local), +44 203 320 (Abroad)

About is a travel fare aggregator website and travel metasearch engine for lodging reservations. It is owned and operated by and is the primary revenue source of United States-based Booking Holdings. is headquartered in Amsterdam.

Products & Services


Car hire service
Flight booking service
Restaurant reservations service


People Also Ask

Who is the CEO of booking com?
Glenn D. Fogel (26 June 2019–)

Who is behind booking com? was formed when, merged in 2000 with Bookings Online, founded by Sicco and Alec Behrens, Marijn Muyser and Bas Lemmens, which operated as The name and URL were changed to and Stef Noorden was appointed as its CEO.

How do I complain to booking com?

Dail number 0282281535 to contact

When was Booking Holdings founded?

Also Read: ANZ complaints number & email

Hopefully, We helped you to get some genuine records for Complaint information.

Use below complaint form to discuss problems you have had with, or how they have handled your complaints. Initial complaints should be directed to directly. You can find complaint contact details for above.

Submit your review

Create your own review Australia
Average rating:  
 9 reviews
 by Audrey

Since I've been using for a while, I have never experienced any problems. I make sure to read all of the T&Cs thoroughly and with extreme caution. My only complaint is that it appears that major booking websites, such as this one, are involved in price fixing. Everything is priced the same by them all. Not favorable to competition.

 by Debra
Theft of my Christain Dior wallet from my suitcase
City where company is located (optional): South Brisbane QLD Australia

The Manager Monique has asked me to leave when I complained about theft from my room of Christain Dior $2,400 and coin purse and hair dressing scissors cleaners and manager are to blame for theft. Monique has ordered me to leave when I complained

 by Silverstreak Electrics (WA)
City where company is located (optional): Australia

Try to contact this company by phone and fax - JOKE ! Sent an email which I gather will be ignored. NEXT STOP IS If they fail to act then social media as politicians nowadays have zero interest in us unless it is your vote!!

 by Paul Heiner
Money not refunded
City where company is located (optional): Brisbane

These low life’s stole $538 from my account 2 weeks after I canceled a booking and now except me to wait 6 weeks before they will return my money they are 100% scum

 by Daniela
City where company is located (optional): Port Macquarie

I have been unsuccessfully trying to get a refund for accomodation that’s overbooked in Port Macquarie since May. I have wasted too much time speaking with the call Center and still can’t see my money back on my credit card.

 by Chris
Booking accomodation

This is absolutely the worst customer servive ever had.... The "customer service member" refused to put me onto the complaints department after they refused to refund a booking thats affected by a new covid19 lockdown..... So i ask to speak to a manager.... "the manager supposedly refused to take the call" So i ask to speak to the complaints team and i am told no, i asked why they refused to pass me on and their response was "no one will be able to help you and they only take email". This goes on for 45 minutes until they intentionally hang up on me.

*Take note, i was entirely nice to them the whole way through the conversation

 by Mrs Lynette Bourke
Frontier Hotel Darwin
City where company is located (optional): Possum Creek

Absolutely appalling compared to website. Air conditioner doesn't work, no roomservice as stated, no breakfast asstated, toilet flush not operational etc etc

 by Helen Burr
money hasn't been refunded and who to call in Australia to get my account reimbursed the $148.41 that was debited on the 16/09/2020
City where company is located (optional): Devonport

The phones aren't connected, no emails back, I have been GHOSTED because they owe me $148.41 that was debited on the 16/09/2020 and never reimbursed, Argyle have been told lies after lies, on the 16/10/2020 rang me to tell me that the will be in my account on Mon or Tue the following week and to get Lauren from the Argyle Accommodation to back off.

 by Darren Reilly
Travel refund not being paid
City where company is located (optional): Australia

We have been attempting to get a refund for accomodation it Paris refunded since June. Today a staff member from their help centre via phone said the Australian government website saying Australians can’t travel is not good enough to confirm we can’t travel. We require an official letter from the government. We have received refund from all other travel providers except

Accom was for 11/9 this year and booked in January. Their FAQ at that time which we have a copy of said we deal direct with and not the hotel. Also we could receive a refund not just a credit voucher.

Chap today says that does not mean anything.

Then we were hung up on.