BWS Australia complaints number & email.
Hello, I was just at bws buying some liquor for a present for Christmas, I got my daughter with me to help me out and carry the stuff and was refused to be served because my daughter was holding the liquor while I was grabbing my money out which we don’t drink either I am 46 years old I don’t drink alcohol never she told me that I was buying for my daughter which was very rude and I never allow my children to drink at 16 even at 20 I don’t allow them to if I can strongly stop that I was treated very rudely spoken to, very weak customer service, the manger came out and he said stuck to the employees side which is very wrong and rude I’ve been in the same liquor shop 2 days ago with my 13 year old boy to hold a box of beer for me because I was getting presents for friends I do have a bad back and nothing was said to me then, this lady has given me poor service a few times now she’s been picking at the wrong people which is going to make a big complain about her and north orange bws
I put a review in a couple of days ago still not been posted about rude and arrogant store manger at manly west they seem to like crawlers
Complained about store manager at the manly west store Brisbane he’s rude to the customers and treats staff badly in front customers not a nice person was told by area manager he would look in to and let me know the outcome haven’t heard a thing shows they really don’t care won’t be going back going to celebrations now
Double charged my credit card on almost all occassions. Complaints line not answered (only had shop opening times on auto loop)
worst delivery company bws most expensive go to first choice liquer better service not thieives like bws funny cant use one star joke.....
I have ordered delivery from BWS many times. Delivery was timely, delivery personnel helpful and friendly & the whole experience very good (apart from having to check multiple stores for product availability when trying to order more than 1 or 2 of something).
In the past few weeks I have ordered delivery twice. Both times I received notification within a few minutes that my order was packed and ready for delivery. Both times I then received a further text from Yello (around an hour later) telling me that my order was being prepared(?), and that delivery was approximately an hour away - an estimate that kept being extended. Both times the store in question is approximately a 14 minute drive away (I don't have a car and am currently unable to travel).
I don't know if BWS have changed their delivery partner, but I never had a single problem until I started getting texts from Yello about my deliveries. Now the service is appalling. BWS might save a few bucks with possibly cheaper delivery providers, but I suspect they're going to lose many more customers than would make it worthwhile.
Unless you have many hours to wait, and like being stuffed around and lied to, give BWS delivery (at least in Melbourne) a miss.
Was descusted at the wsy i was spoken and treated to especially so early in the morning. Wil never shop there again and will let every one i know not to shop their. There was no need for her to speak the way she did. if I spoke to my customers the same way i would have been written up or possibly lost my job.
No greeting no thank you no eye contact to busy talking to other staff members poor service
A rather unpleasant and confrontational server told us in no uncertain terms that we could not use a photo of our woolies reward card. A rather ridiculous situation considering we are TOLD to use the photo by ALL woolies grocery staff. This is nonsensical as only one card could ever be used for any one transaction. Fraud could not be an issue, so why is this stupid policy put in place randomly? She said that it could be somebody elses card. So what! It could still only be used once. An unbelievable company policy that is adhered to by some and ignored by majority. Only small business but you have lost ours.
Complaint Phone number: 1300 138 297
Complaint Email: firstname.lastname@example.org
Head Office address: 36-38 Hartley St, Alice Springs NT 0870
Get verified information about BWS complaints email & Phone number. If you wish to complain to BWS, call the complaints line on 1300 138 297. There are full contact details and information about the complaint procedures on the BWS website.