Recently updated on February 6th, 2024 at 04:12 am

BWS is an Australian retail chain of liquor stores . Get verified information about BWS complaints email & Phone number. Phone or write in the first instance. The complaints line is 1300 138 297. If you wish to correspond with BWS online you should use the online form via their website.

BWS Contact Information

Report complaints to corporate and get satisfaction

Phone number : 1300 138 297

Support Email :

Support Form :  BWS Support Form

Company website :


Corporate Head Office address

36-38 Hartley St, Alice Springs NT 0870

Customer service hours: Mon-Fri: 9am-7pm AEDT; Sat: 9am-6pm AEDT; Sun: 10am-5pm AEDT

How to make a Complaint to BWS

Complaints handling is available on the BWS website via ‘Customer Support.’ The first step is to call on the complaints line 1300 138 297. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Also Read: Chemist Warehouse Complaints email & Phone Number

More Contact Number’s Of BWS

BWS customer service Contact : 1300 138 297

About BWS

BWS is an Australian retail chain of liquor stores owned by Woolworths Limited. BWS is an initialism for Beer, Wine, Spirits. The BWS is the largest liquor retailer in Australia with 1352 stores nationally.

Products & Services

Resources BWS


People Also Ask

What does BWS stand for?
January 2022) Beer, Wine and Spirits (BWS) is an Australian retail chain of liquor stores owned by Endeavour Group. BWS. BWS shop in Padstow.

Who is BWS owned by?
Endeavour Group

What did BWS used to be called?
All 475 Woolworths Supermarket Liquor stores were rebranded to BWS by 2013, resulting in a network of 1,180 BWS stores after the rebranding.

How do I complain to BWS?
Call our Customer Contact Centre on 1300 138 297 (Mon-Fri: 9am-7pm AEDT; Sat: 9am-6pm AEDT; Sun: 10am-5pm AEDT) Email the Privacy Officer on Write the Privacy Officer at Endeavour Group Limited, Level 2, 26 Waterloo St, Surry Hills NSW 2010.

Also Read: Costco Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for BWS Complaint information.

Use below complaint form to discuss problems you have had with BWS, or how they have handled your complaints. Initial complaints should be directed to BWS directly. You can find complaint contact details for BWS above.

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BWS Australia
Average rating:  
 13 reviews
 by Thea
City where company is located (optional): Aldinga

Got my gear, paid in cash, when asking for a receipt was told I should have asked for it earlier. Then told me not to come back. I asked for manager and the young man told me he was the manager. Heaven help us with service like that. Cannot complain to BWS as their complain line does not have a human contact.

 by Oliver

reported to the retailer a package of dry and stale cigarettes that Uber had delivered via BWS. Without even asking, a brand-new packet of smokes was on my doorway an hour later. Bravo to Riley at BWS Southport Park, who resolved this without my asking by calling his manager after hours. It arrived at my door an hour after I reported it. I have to admit that this is the best BWS service I have ever had. Regards, Riley! Outstanding client support.

 by Mark
Store set up.service.
City where company is located (optional): Eden

The service and advice just isnt there any more.the place is going to the wall

 by Michelle Condro
Special deals
City where company is located (optional): Western e

I only give one Star 🌟

 by Shqipe
City where company is located (optional): North orange

Hello, I was just at bws buying some liquor for a present for Christmas, I got my daughter with me to help me out and carry the stuff and was refused to be served because my daughter was holding the liquor while I was grabbing my money out which we don’t drink either I am 46 years old I don’t drink alcohol never she told me that I was buying for my daughter which was very rude and I never allow my children to drink at 16 even at 20 I don’t allow them to if I can strongly stop that I was treated very rudely spoken to, very weak customer service, the manger came out and he said stuck to the employees side which is very wrong and rude I’ve been in the same liquor shop 2 days ago with my 13 year old boy to hold a box of beer for me because I was getting presents for friends I do have a bad back and nothing was said to me then, this lady has given me poor service a few times now she’s been picking at the wrong people which is going to make a big complain about her and north orange bws

 by Roger
City where company is located (optional): Brisbane

I put a review in a couple of days ago still not been posted about rude and arrogant store manger at manly west they seem to like crawlers

 by Roger

Complained about store manager at the manly west store Brisbane he’s rude to the customers and treats staff badly in front customers not a nice person was told by area manager he would look in to and let me know the outcome haven’t heard a thing shows they really don’t care won’t be going back going to celebrations now

 by claire
Double charged my credit card on 7 occassions. Complaint line not answered
City where company is located (optional): Sydney

Double charged my credit card on almost all occassions. Complaints line not answered (only had shop opening times on auto loop)

 by jerky
customer service
City where company is located (optional): HERSTON

worst delivery company bws most expensive go to first choice liquer better service not thieives like bws funny cant use one star joke.....

 by Pauline
City where company is located (optional): Melbourne

I have ordered delivery from BWS many times. Delivery was timely, delivery personnel helpful and friendly & the whole experience very good (apart from having to check multiple stores for product availability when trying to order more than 1 or 2 of something).
In the past few weeks I have ordered delivery twice. Both times I received notification within a few minutes that my order was packed and ready for delivery. Both times I then received a further text from Yello (around an hour later) telling me that my order was being prepared(?), and that delivery was approximately an hour away - an estimate that kept being extended. Both times the store in question is approximately a 14 minute drive away (I don't have a car and am currently unable to travel).
I don't know if BWS have changed their delivery partner, but I never had a single problem until I started getting texts from Yello about my deliveries. Now the service is appalling. BWS might save a few bucks with possibly cheaper delivery providers, but I suspect they're going to lose many more customers than would make it worthwhile.
Unless you have many hours to wait, and like being stuffed around and lied to, give BWS delivery (at least in Melbourne) a miss.

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