Do not bother complaining. They will just drag it out and not fix it. They do not care. I was sent a $30 teapot instead of the $200 Tommy Hilfiger clothes I ordered. I have been offered a partial refund and some of the clothes as they are now out of stock. I don’t want a partial refund, I want the clothes that I ordered my kids for Christmas. She literally just hung up on me when I explained to her why their calculations were wrong. You can’t do anything with that.

Hi
Thanks, Divek Marya. I had a similar story with Catch. Parcel never delivered. After calls and days of investigation, I obtained from them a screenshot of "proof of delivery".
However, it is not my signature.
According to my experience with Catch, you have access to a nice offer at a good price ... but no delivery and a customer center useless.
I have the feeling to be a customer for them until I paid
Terrible experience
Philippe

Buyer beware .
Purchased a 42” Blanupunkt TV online and paid $180 to have a technician install it up high on a wall . Once tuned in the technician found a fault in the picture and me not being able remove from the wall I had the technician place it straight back in the box for return in the same packaging it came in . I contacted Catch who hand balled it to the manufacturer and was told they would contact me via email as I requested . After some time of no email I contacted Catch again only to be told the manufacturer have tried ring me several time which I was expecting. Anyway the manufacturer wants me to send photos of what the TV is doing which is like try to catch lightning in a photo not to mention that the TV in back in its box and I’m
paying again to have it installed , throwing more money away . I just want the TV picked up and a refund given as it has been 8 weeks now with no TV and in Lockdown I could of really used it .
Over the years before I retired I worked for companies that provide a service that supplied items to the customers that were sometimes faulty and never did we put it back on the Client to chase up with the manufacturer we always replaced or refunded .

Bought a phone from these scammers on Catch.com.au. it was offered by their marketplace seller Becextech(Antother thief and catch partner in chrome)

The price was really good. Order placed on 17/1/2021. Now after a month they claim they delivered the phone to some one but not me. I told them from day 1 I haven't received the delivery and never heard of person they claim to have signed for. Now they have washed there hands off by saying they delivered and done their job. They took $1100 from me actually they stole it.

They send me an email On 05/2/2021 with a tracking and apologising for delay. But when I tracked the order it was already delivered on 3/2/2021, that's 2 days before I was sent an email with tracking.

After my concerns raised I finally got an email on 8/2/2021 that they need 3 days to verify. And today 17/2/2021 they send me an email that they have proof from courier company that the parcel was delivered and they can't help me any more.

They have failed to answer why I was sent an email with tracking on 5/2/2021 stating the parcel is despatch on that day, when parcel was delivered on 3/2/2021.

They failed to explain me why my signature were not obtained.

They failed to explain when I told them the person who signed for the parcel doesn't exist here.

It's just an elaborate scam they are running , passing the ball on marketplace seller back and forth until customer gives up and take u for a ride .



Now after a month I lost $1100 , I don't have the phone and catch have done there part - SUPPOSEDLY.



They respond to your enquiries days later even its extremely urgent. And in case you try to contact them directly guess what THEY DONT HAVE A PHONE MUMBER. and they won't entertain ur questions directly anyway , they ll just say message us on catch portal and that they reply when they feel like, days or weeks later.

In this whole saga catch is helping that as well, so it's a scan run by both catch and Becextech.

My advise to all potential customers it's better to pay bit more and buy from a reputable store. Just bcos you are trying to save some money don't end up losing all of it to these thieves. End of the day they ll take their money and take you for a ride.

I am already in a process of making complaint to all relevant authorities and I will make sure they are held for stealing my money.

Please be very careful when buying from Catch cos if something goes wrong you have no help from them so just wish that if u buy from catch for a good price everything goes well. I have copies of all the messages and emails especially the email they send me on 5/2/2021 with tracking when they already stole my phone on 3/2/2021 which I am forwarding to relevant authorities.

STAY AWAY FROM CATCH AND BECEXTECH

I ll soon update this review with the screenshot of the delivery and there email with tracking that's 2 days after the theft, so everybody can see with their eyes how they steal our hard earned money