Recently updated on February 12th, 2024 at 11:34 am

DHL is a German logistics company providing courier. Get verified information about Service DHL complaints email & Phone number. Phone or write in the first instance. The complaints line is 13 14 06. If you wish to correspond with DHL online you should use the online form via their website.

DHL Contact Information

Report complaints to corporate and get satisfaction

Phone number : 13 14 06

Support Email

Support Form :  DHL Support Form

Company website :

Tweet: dhlexpress

Corporate Head Office address

15 Bourke Rd, Mascot NSW 2020

Customer service hours:

How to make a Complaint to DHL

Complaints handling is available on the DHL website via ‘Customer Support.’ The first step is to call on the complaints line 13 14 06. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

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More Contact Number’s Of DHL

DHL customer service Contact : 13 14 06
Billing and Invoicing: 1300 301 307
Technical Support for Online Shipping Tools: 1800 226 349
Business Customers: 1800 688 280

Adelaide, SA: 08 8150 3100
Brisbane, QLD: 07 3637 7100
Darwin, NT:  08 8947 7900
Hobart, TAS: 03 6238 4400
Melbourne, VIC: 03 9344 8888
Perth, WA: 08 9270 1900
Sydney, NSW:  02 9311 5000

About DHL

DHL (Dalsey, Hillblom and Lynn) is an international courier, parcel, and express mail that’s a division of the German logistics firm Deutsche Post DHL. Deutsche Post DHL is the world’s largest logistics firm. The company produces over 1.3 billion parcels per year.

The company was established in the United States in 1969 and expanded its support throughout the world from the late 1970s.

Products & Services

Resources DHL


People Also Ask

Is DHL part of Australia Post?
Differences between DHL and Auspost: is DHL part of Australia Post? Although they do work together, they are not the same company, and there are quite some differences between DHL and Australia Post.

Is DHL better than Auspost?
Websites Categories. 1 DHL has better usage coverage in more websites categories. Including Lifestyle, Computers Electronics & Technology, E-commerce & Shopping, Business & Consumer Services and 20 other categories. 2 Australia Post hasn’t got a lead over DHL in any websites category.

How does DHL work in Australia?
Pick your free DHL envelope or box

Who is the CEO of DHL Australia?
Phil Corcoran, currently Vice President Commercial Australia will assume the role of Managing Director, Australia and Papua New Guinea, effective 1 January 2023 and will report to Ken Lee, CEO Asia Pacific, DHL Express.

Also Read: Western Union Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for DHL Complaint information.

Use below complaint form to discuss problems you have had with DHL, or how they have handled your complaints. Initial complaints should be directed to DHL directly. You can find complaint contact details for DHL above.

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DHL Australia
Average rating:  
 3 reviews
 by April
Delivery or steal?
City where company is located (optional): Adelaide

Yesterday morning, I got the message from DHL that my parcel has been delivered. I check the email and find the address is wrong. So it is the mistake of the shipper. I called DHL directly and told the customer service staff named Pete and asked him what I can do to get my package back? He said "no worries,the driver can drive back and deliver to you again today ". Anyway,I feel surprised with their awesome service.So I did not drive to that address to get my parcel back by myself. I just trust them and think they will deliver for me. I waited at home all afternoon,nobody delivered the parcel. No feedback. When I called them again,Pete said he needs more information and I should call him tomorrow. So I called them this morning. Still the same customer service Pete told me "we did everything right ,you should contact with shipper not us !" I feel weird why his attitude is so different from yesterday. Anyway I drive to that address they delivered. And the lady living in that house told me the parcel has been taken by the man who drive the yellow car (DHL car) yesterday afternoon. So that means the driver came back in the afternoon and took the parcel but he did not deliver to me . Also the customer service just let me stay at home for all day and make sure the driver can get the parcel not me. I feel so disappointed with these people who destroyed DHL brand image. I use DHL a lot every year,but from now on, I will never us them. The customer service and the driver work together to cheat the customers .How horrible!

 by Paul
City where company is located (optional): Sydney

Absolute mess of redirecting parcels! redirected my parcel on the Thursday, after two phone calls it was confirmed, my iMac would arrive the following day. The following day, however, the parcel was sent to a third-party courier in the morning to be delivered the Friday afternoon. Neither DHL nor Zoom2u were able to locate my parcel, both pointing fingers at each over where my parcel was. With both companies badly at fault of poor communication, I now have to spend this weekend unable to work. After spending 3hrs wasting my time calling customer service it was clear this was pointless. WARNING do not redirect your order, if possible, go with a courier that doesn’t lose track of orders.

 by Tara
City where company is located (optional): Sydney

DHL lied about having attempted delivery of a new tv to my home. I waited all day and no one came. I have a toddler and am 9 months pregnant and spent the whole day waiting for nothing. The following day my husband called and the woman said it would come that day. Again it never showed. I called the following day and the woman said it was never booked for delivery and so the first two attempts at communicating with DHL were met with lies. This woman then tells me she will book it in for delivery the following day which is today (Friday). I waited until midday and nothing arrived so I called again and another woman told me the tv was on the truck out for delivery but she couldn’t give me a time and that she would pass me on to the depot and they would call me within the hour. Two hours later the depot calls me and says “would you like to book your delivery for Monday or Tuesday?” So again the previous woman that said it was on the truck for delivery today was LYING. The woman telling me I had to wait until Monday was useless and offered no help or apology. DHL are a useless and awful delivery service and are completely incapable of making something convenient. I’m giving birth next week and now also have to wait around and hope that my tv will be delivered before I go into labour.