Ebay Australia complaints number & email.
Absolutely outrageous customer service! It is the second day I am unable to contact ANYONE over the phone, email or chat. My account seems to be hacked but no one cares!
Hi I recently had a ebike for sale on ebay and a person bought it but it was stolen the same night. I never recieved any funds for the sale only ebay did which they refunded the buyer. However ebay charged me a sale fee of $220.00 to my bank account then 1 hour later the locked my ebay account. I contacted customer support who said it was a mistake and they refunded me the $220.00 but after three days it still had not gone into my bank so I contacted ebay again this time they tell me that the funds are on my ebay account and won't be sent to my bank account for 72 days because my account is restricted and they said they can not tell me why. So went on my ebay account and I am blocked from selling not buying and I have $220 available in my account balance. So I tried to make a purchase and im not able to use them funds so I contact ebay again and they said that them funds can only be refunded to my bank account and not used for making purchase but I'm not allowed to have my money for 72 days.
So ebay locked my account an hour after they withdrew $220 from my bank account knowing that because of the restriction on my account I won't be seeing my money for 72 days nor can I spend it on my account. This can not be legal can it. I'm extremely broke ATM and they took $220 from my account that I definitely needed as it was rent money. Ebay them selves agreed the money was mistakenly taken from my account & will not refund me I've contacted them multiple times but they don't care.
Products were genuine (2 x Wahl dog clippers). They arrived in a timely manner, undamaged and were as per order. Sydney Salon supplies price matched the clippers.
Complaint Phone number: 1800322928
Complaint Email: firstname.lastname@example.org
Tweet: Ebay Australia
Head Office address: 10th floor, 45 Market Street, Sydney, NSW-2000
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