I want to thank Ms. Amy, who works in customer service, very much. I find it difficult to change my father-in-law's middle name. The majority of the customer support agent is attempting to assist but is unable to fix the issue. However, Ms. Amy has an innovative mindset and was able to assist me in solving my issue. We prayed that this issue would be resolved so that my parents could travel, and our request was granted.

I booked a hotel with Wotif, clicking on the room I wanted with an advertised rate, which then took me to the payment page where I paid in full. But the subsequent email confirmation and charge was significantly higher. I spent 3 hours trying to get help but was just passed around and told prices can change at any time (even after I book at a rate) and they cannot refund the difference. I even have screenshots as evidence but they were not interested I helping. If yiu book a room rate, it cannot just be changed. Advertising a price and allowing a customer to book, then charging more is breaking the law and disgraceful.

Spoke to Sara, roughly 8 weeks ago. Tried to use Air New Zealand flight credits accumulated during Covid. At the end of a very long 1.45 hour chat like discussion trying to book and use our credits, Sara could not call me on number provided as I block telemarketing services here in Australia. Instead of giving me a number to call, Sara ended the chat 1.45 hours later. We were booking a last minute trip 2 weeks prior to leaving So it was a hurried booking. After 1.45 hours I ended up having to book myself and family with our own cash and not being able to use credits. I have emailed customer complaints and not one person has gotten back to me. You have almost $3000.00 of my money and I’d like a refund or an extension on the credit so we can eventually use. $3000.00 is a lot of money!!! I’m super angry. Air New Zealand and Expedia should give customers credits back seeming a global virus was the issue. It’s not like we just couldn’t go on our booked trip!!!! Somebody should get back to me.

I made a reservation with Expedia Australia to fly Virgin Australia on Sep 13, 2022. The next day I received an email from Expedia saying that my booking was cancelled by the airline and I had to click a “cancel” button to cancel my reservation. I did immediately and called Expedia to request a refund. I was told that it would take 7-10 business days to get a refund. Two weeks later, nothing was refunded and I called Expedia again and was told that my booking was actually NOT cancelled because Virgin Australia has given me an alternative. However, I didn’t receive any emails from either Expedia or Virgin Australia and had to spend more money to buy new tickets elsewhere. Now I spent nearly $10,000 on two sets of tickets! To make matter worse, Expedia told me that it will take 8-12 weeks to get refund because the refund needs airline’s approval. None of these make any sense to me. The entire process feels like a fraudulent scheme to steal money from customers by taking money immediately from people while refusing to refund for 8-12 weeks!

I will NEVER use Expedia Australia again and warn everyone to be mindful of their scheme.

I booked flights with Expedia to fly with Virgin at Christmas 2021. Expedia cancelled my booking but didn’t notify me. I only found out my flight booking was cancelled because I rang Virgin direct to enquire about my flights. I rang Expedia very upset and they’ve done nothing. I paid for the flights through Expedia but they say because the money has been ticketed with Virgin they can’t help. But they are the one’s who cancelled my booking. I’ve rung 3 times. Been on hold 2 hours, 2.5 hours and 3 hours. Promised calls back but never got them. Sent 3 complaint emails. No response to them. I will never use Expedia again.

Expedia's customer service is under 1 Star. Due to covid-19, they should make a refund for the tickets but all they do was promise. I have a very bad experience with Expedia, highly recommend NOT to use Expedia service.

Lack of communication, poor service quality, and a bunch of lies they tell people on their website about booking cancellation and refund policies are all I can say about Expedia. I had a two-night stay booking at Great Southern Hotel Brisbane with check-in and check-out being 02/06/2021 and 04/06/2021, respectively.
On May 31st, I canceled my booking through Expedia and was promised to receive a refund of $169 within 24 hours, which I never did.
I called the hotel but they asked me to follow up with Expedia as I had initially made my booking through them.
I tried multiple times to reach out to them via the phone numbers provided on their website but no one ever answered. Each time, I was put on a log hold and hung up upon finally. There is a stupid chatbot on their website that asks me to provide my booking number but it does not recognize it as genuine when I enter it.
You should really be ashamed of the poor service quality you provide to customers.
I personally will never ever again book through your website and I do not recommend it to anyone else too.

Terrible experience
Purchased 2 tickets. Paid for free cancelation. Tried to cancel less then 12 hrs after even tho date is 6days away could only give me credit no refunds. Expedia will not give me the full refund as well . Gave me a number to call that never answered 45 minutes on the phone. Called another number left then 5 minutes had spoken to airline representative explaining everything.. bad service from both. WATCH OUT ...

This is becoming a joke. I have been asking for a refund for 12 months now.
Now..cannot get ahold if anyone. No emails are returned except to say "we will be in touch in 48 hours". And no call ever comes. I will be taking this up with the ACCC.. im done.. ive been a customer for many years, and in the last 12-24 months, this company has become ridiculous and impossible to deal with.

Booked in 2020 with WOTIF and was canceled due to COVID. Recon coupon which WOTIF are refusing to honour due to apartment we originally booked no longer listed on their site. 19 March this year advised we had lost our $1200 paid and offered $ 50 coupon in lieu. Do not book wi this company, they w rob you. They are disgusting. I am now complaining through the U.S. Federal Trade Commission. Website. Econsumer.gov