Good Guys Australia complaints number & email.

Good Guys Australia
Average rating:  
 54 reviews
 by Amanda Jane
Customer Service
City where company is located (optional): Gepps Cross

Very Quick to take your Money and no Morals to even Return a call from a human,How the hell can you View a TV without all the Basics that actually should come with it,And Then continually come up with EXCUSE AFTER EXCUSE.If you did not want to Sell online purchases why do so.This Store is most Deceitful and Not is there CUSTOMER SERVICE

 by Dawn Hayden
Online order
City where company is located (optional): Atwell

I ordered a chest freezer online and received an email saying delivery booked for 21/09/2022. I rang local store who said they couldn't find the order number and couldnt help with online orders after being continuously put on hold.. They gave a 1300 number which I was on hold for 47 minutes before I selected the call back option. NO CALL BACK RECEIVED , contacted Local store again and was told they will follow up and call me back before close. No call back again just a text message saying your order is pending no further information on delivery given Run back again to be told I would receive a call from IT department the following day. The floor staff who answered my calls initially were very nice and transferred my calls to admin section where I never spoke to a different person each time to assist. Unable to check order online as no order number was given after online transaction, order number received in email the next day but was untraceable. 2 hrs on phone trying to sort when my order would be delivered but still waiting for resolution 3 days following my payment which went thru immediately when placing order.. Very Poor Service

 by carolyn
service
City where company is located (optional): roseville

I seldom take the time to complain but I am moved to complain about the Good Guys at Artarmon for poor service but on returning damaged goods every staff member could run away fast enough.. they didn't listen to my concerns and were down right rude.. seem they don't get paid for customer service

 by Vicki
Freestanding oven
City where company is located (optional): Online store

The online store indicated the item was in stock when I ordered it. 1 month later, I have contacted them by email and by phone. The online number is useless, it redirects you to the local Good Guys store. The local store have no idea what is going on, or when my item will be delivered. The online store is a total scam to consumers.

 by Jane
Drier washing machine delivery and installation
City where company is located (optional): Marybrynong

Delivery of fridge, washer & drier meant to come on Sat. Two items out of 3 delivered. Long long phone calls assured it would be delivered next day , Four more long phone calls on Sunday now have to wait till Monday. Monday comes no drier delivery. Four mor phone calls - promised it would definitely be delivered on Tuesday. Now been waiting all day , nearly 1pm . I’ve been ring since 9:30 am to confirm a delivery window - assured “its on its way , and you”on the list “ just cant tell you delivery time . Four more phone calls , still waiting . Spoke to four different people saying they would call back. No call backs , no drier.

 by Lindsay
City where company is located (optional): Joondalup wa

Just want to let you know I was in your Joondalup store today looking to purchase a number of items. I was after some information on a Samsung tablet one of your employees when asked said he was not in sales but would get someone. At the time your staff would have out numbered customers by two to one. A couple of staff looked in our direction and another simply walked straight past but offered no assistance. We left and went to Harvey Norman about two minutes up the road, were greeted by a sales person within a minute or two and proceeded to purchase a tablet plus two 58 inch televisions plus extended warranties. All business lost by zyour store because of a lack of interest by your staff.
.

 by Dave
Warranty Repair
City where company is located (optional): Browns Plains

Went in for a warranty repair for a vacuum. For some reason they and the manufacturer didn't want to repair it themselves and instead ordered parts so I could repair at home. Very strange. Parts took an unusually long time to arrive. Turns out the parts arrived literally 3 weeks ago (as I checked on Australia Post using the tracking number) and no one bothered to send a text message or an email or a call to let me know that the parts arrived. I called multiple times during those 3 weeks and they all said that that the package hasn't arrived. Had to wait an extra 3 weeks for no reason. Funny thing is that I asked when it arrived and they told me last Friday, being 3 days ago. But actually it arrived 3 weeks ago on a Tuesday. If you're that incompetent and don't want to do the warranty repair, just let me know and refund me or give me a replacement item.

 by Tan
Cash back

I always liked good guys until they offered us an $80 cash back. The offer didn’t allow when ordering for pick up or click and collect, so we choose delivery. It removed the coupon and code completely. Then we called . Customer service. Store. Concierge. To the point one staff member sia ( male) concierge no was so abusive screaming at us he can’t help refused a supervisor, and told us to call another time cause he wasn’t sitting on phone any longer, cause he couldn’t help us or know who we are. Thought full details provided. Even though we’d received emails from his colleges and advised case no, email etc. he screamed at us to do what we wanted but he wasn’t helping us. And yelled at us. Over talked us. To the point we were in tears. It is the worst customer service. Call centre merry go round and horrible behaviour. It was abusive and unacceptable. I’m sorry I’ll never shop or use good guys ever again. If the business continues with these kinds of staff it’s inevitable they end up like Tandy stores. Which is sad for the possible good staff that are amongst the rouge’s. 2hrs 15mins of our lives we won’t get back not worth the cash back that you never receive.

 by Michelle
Took my money and cancelled my order. Still no refund.
City where company is located (optional): Southbank VIC

Scammers. Took my money and cancelled my order. Been over a week and no refund. No money to go out and buy again. Lost out financially through faults of theirs and no compensation. Too lazy to even reply to my complaint emails.

 by Vahid
City where company is located (optional): Brisbane

1 star is way more than what the good guys deserves. I bought an electric oven , got delivered twice defective, also once they did not send on promised date. after 7 weeks desperation, I opened case with OFT and completing documents for court. they never answer any of the complaint I sent them.

Good Guys Australia complaints number & email

Complaint Phone number: 1300 748 190 or 1300 765 988

Complaint Email: customercare@thegoodguys.com.au

Tweet: Good Guys Australia

Website: https://www.thegoodguys.com.au/

Head Office address: 60 City Rd, Southbank VIC 3006

Get verified information about Good Guys complaints email & Phone number. If you wish to complain to Good Guys, call the complaints line on 1300 748 190 or 1300 765 988. There are full contact details and information about the complaint procedures on the Good Guys website.

Good Guys Complaints email & Phone Number

How to make a Complaint to Good Guys

Complaints handling is available on the Good Guys website via ‘Customer Support.’ The first step is to call on the complaints line 1300 748 190 or 1300 765 988. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Good Guys complaint contacts like Phone, email and support form

Complaint via Phone number : 1300 748 190 or 1300 765 988

The Complaint via Email : customercare@thegoodguys.com.au

Complaint via  Support Form :  Good Guys Support Form

Good Guys complaint website : thegoodguys.com.au

Tweet: TheGoodGuysAU

Corporate Head Office address

60 City Rd, Southbank VIC 3006

Also Read: Southland Complaints email & Phone Number

More Contact Number’s Of Good Guys

Good Guys customer service Contact : 1300 748 190 or 1300 765 988

About Good Guys

The Good Guys is a chain of consumer electronics retail stores in Australia and formerly New Zealand. The company was established by Ian Muir and following his departure in 2009 possession of the series remained with the Muir family.

Products & Services

Products

Whitegoods
Kitchen appliances
Kitchenware
Consumer electronics

People Also Ask

Is The Good Guys an Australian company?
The Good Guys is a chain of consumer electronics retail stores in Australia and formerly New Zealand. Its national headquarters is in the Melbourne suburb of Southbank, Victoria. The company was founded by Ian Muir, and following his death in 2009 ownership of the chain remained with the Muir family.

What type of store is The Good Guys?
The Good Guys – Online Electrical & Home Appliances. Change Store No stores can be found within 500km of the delivery location.

Who is the CEO of The Good Guys?
Terry Smart (18 Apr 2017–)

What are The Good Guys?
GOOD stands for “Guys Overcoming Obstacles to Diversity,” and “GOOD Guys” include all people who are dedicated to seeing these efforts succeed. The program was created and trademarked by created by the National Conference of Women’s Bar Associations.

Also Read: Jaycar Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for Good Guys Complaint information.

Use below complaint form to discuss problems you have had with Good Guys, or how they have handled your complaints. Initial complaints should be directed to Good Guys directly. You can find complaint contact details for Good Guys above.

Good Guys Australia Customer Reviews

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Good Guys Australia
Average rating:  
 54 reviews
 by Amanda Jane
Customer Service
City where company is located (optional): Gepps Cross

Very Quick to take your Money and no Morals to even Return a call from a human,How the hell can you View a TV without all the Basics that actually should come with it,And Then continually come up with EXCUSE AFTER EXCUSE.If you did not want to Sell online purchases why do so.This Store is most Deceitful and Not is there CUSTOMER SERVICE

 by Dawn Hayden
Online order
City where company is located (optional): Atwell

I ordered a chest freezer online and received an email saying delivery booked for 21/09/2022. I rang local store who said they couldn't find the order number and couldnt help with online orders after being continuously put on hold.. They gave a 1300 number which I was on hold for 47 minutes before I selected the call back option. NO CALL BACK RECEIVED , contacted Local store again and was told they will follow up and call me back before close. No call back again just a text message saying your order is pending no further information on delivery given Run back again to be told I would receive a call from IT department the following day. The floor staff who answered my calls initially were very nice and transferred my calls to admin section where I never spoke to a different person each time to assist. Unable to check order online as no order number was given after online transaction, order number received in email the next day but was untraceable. 2 hrs on phone trying to sort when my order would be delivered but still waiting for resolution 3 days following my payment which went thru immediately when placing order.. Very Poor Service

 by carolyn
service
City where company is located (optional): roseville

I seldom take the time to complain but I am moved to complain about the Good Guys at Artarmon for poor service but on returning damaged goods every staff member could run away fast enough.. they didn't listen to my concerns and were down right rude.. seem they don't get paid for customer service

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