I called Jetstar (after being on hold for about 25 minutes) and explained that I had made a small error on a passenger's name during the booking process. The customer service representative fixed the mistake within minutes, and after I hung up the phone, I received a new confirmation email with the small error fixed. Unfortunately, I missed the one-hour quick fix window after I booked.

I was travelling to Queenstown with my family, suddenly they send me email said,my return flight changed to next day,
I was very upset, I ask for compensation at least food voucher, they said no.

Our flight was canceled they advised us via email 3 hours if not less before check in, they booked us a hotel and asked us to take a taxi to go to hotel and next day to the airport and all expenses that are made that day and next day they will reimburse including the carpark at the Auckland airport where we were charged for an extra day, u tried several time to send my receipts until they got back to me saying they won’t reimburse me but they will give us $50 voucher each to us it kn. Ext jetstar flight (why they think I will fly with them again)
I haven’t brought with me enough medication and my husband lost the big painting job because he wasn’t able to attend the meeting.
I will never fly jetstar again I believe that tbis airline is stealing from people ripping off everyone they can

I am disgusted in how myself and my son were treated and completely ripped off and never again will I fly jetstart

Very bad system i ardy bought sin to kl ticket ,system ask me make one more time payment ,my enets ardy deduct my money ,why i need make payment again fly ticket not yet confirm, Jetstar always tell me never received my money,give u booking reference number u also do nothing,i will not to visit your company again

The worst service from customer service,handling call. I’m waiting for almost 12 months to hear back from them. All the time their poor customer service in Philippine handle the calls and they are the rudest and unprofessional people in the planet to handle your request. Avoid jet star because they never meet what they are advertising about. 0/100 should be given to this full of **** company

JetStar is the worst. The service is very poor. No care to the customers. Jetstar sucks.

lack of transperancy with flight status

Notice how Jetstar doesn't have an appropriate review or complaints section on their website? Ya, it's for a reason.

If i could score them lower than a 1 star I would. I understand that the Consultants that I dealt with today are just doing their job but they severely lack any sense of empathy or understanding. I don't blame them, I blame the companies policies that they are required to follow. To summarise my story, I booked tickets online and accidentally selected the wrong dates. this is an easy thing to do in the online booking as it is quite literally just the press of a button that makes all the difference. I called to change the dates and expressed my apologies for for doing something as silly as this. I was expecting a change fee which I completely understood until they slapped me with a $400 'difference fee'. I asked why it was $400 as that is A LOT of money and they explained that it was the difference in flight prices. Due to me being an anxious person I agreed and went on to payment. At the same time I was talking to a friend about the issue and she convinced me to not pay it. I then went to the Live chat to see if we could further understand and resolve the issue. They did not. They explained that there was no change fee applied but it was just the difference in flights. I checked online and the difference was $200 not $400??? I asked them to explain that and they said the reason it's $400 because i'm changing my flights so the flight prices would be different. that is literally a change fee? I am happy to pay the $200 as its understandable but $400 is unreasonable. The issue was not resolved. They, nor anyone else from this company was of any help and today they have lost numerous loyal customers due to this one experience.

They should also have a direct review and complaint source on their website which they clearly don't have for obvious reasons. Hopefully this has helped to persuade someone to book wiht another company before wasting your money with this one.