Recently updated on February 22nd, 2024 at 03:33 am

KFC is the world’s second-largest restaurant chain. Get verified information about KFC complaints email & Phone number. Phone or write in the first instance. The complaints line is (02) 9930 3000. If you wish to correspond with KFC online you should use the online form via their website.

KFC Contact Information

Report complaints to corporate and get satisfaction

Phone number(02) 9930 3000

Support Email:

Support Form:  KFC Support Form


Tweet: kfcaustralia

Corporate Head Office address

20 Rodborough Rd, Frenchs Forest NSW 2086

Customer service hours:

How to make a Complaint to KFC

To complain to KFC, contact their complaints line on (02) 9930 3000 (Head Office). They can also be contacted by mail and online contact form if required. KFC also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company.

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About KFC

KFC is an American fast food restaurant chain and world’s second-largest restaurant chain after McDonald’s, with 22,621 locations globally in 150 countries as of December 2019. KFC’s original product is pressure-fried chicken pieces, seasoned with Sanders’ recipe of 11 herbs and spices.

Products & Services

Fried chicken
Chicken sandwiches
French fries
Soft drinks

Resources KFC


People Also Ask

Who operates KFC in Australia?
Collins Foods

Where is KFC’s headquarters?
20 Rodborough Rd, Frenchs Forest NSW 2086

Who is handling KFC?
KFC is a subsidiary of Yum! Brands, one of the largest restaurant companies in the world.

Who is the CEO of KFC?
Sabir Sami

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Hopefully, We helped you to get some genuine records for KFC Complaint information.

Use below complaint form to discuss problems you have had with KFC, or how they have handled your complaints. Initial complaints should be directed to KFC directly. You can find complaint contact details for KFC above.

Submit your review

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Average rating:  
 31 reviews
 by Conrad

Easily one of the BEST KFC locations to place an order from. I am aware that not every KFC location is the same, but they aren't. The personnel at this KFC on Clyde Road in Berwick is exceptional, and the food is prepared to absolute perfection. It truly stands out from the others. Furthermore, it's awesome that you can find a lot of fantastic discounts both in-store and on the APP! Continue your fantastic effort!

 by Bubs
Unfair treatment if employees
City where company is located (optional): Perth

My child has worked for KFC for some time now, forever loyal and punctual, hard working and has never complained.
In return, sone new chick rocks up and cuts hours to several staff, one member got zero hours! No written warnings, so no poor performance… this is abhorrent behaviour introduced to the young workers in Australia. They have been loyal and kfc spits on them. !!! Disgraceful KFC .. you should be ashamed!!

 by Sheila
All the chicken products
City where company is located (optional): Geraldton WA

The worst (& most expensive) chicken available out there!
I think KFC Grraldton is forgetting to add the so called 'herbs & spices'.
Taken my chances on two occasions over the last 3 weeks & been so very disappointed. I only eat the original flavour KFC, but it has no flavour anymore.
Been a very expensive takeaway that's tasteless, dry & very boring.
Get your act together guys - won't be supporting you guys ever again.

 by Leesa
Missing items
City where company is located (optional): Penrith

Penrith KFC is the worst they NEVER get the order correct it’s always missing 3 or 4 items even when you check it before you leave the drive through window and you let them know they got it wrong it goes back 3 times before the order is actually correct. Tonight they had no chicken and the service is poor. You should not only be embarrassed but ashamed. It’s disgusting. It’s disappointing

 by Serena Shakes
City where company is located (optional): Mareeba

The store is filthy, I walked in at 6pm to order, only person there… all tables were dirty… front entrance door is a disgrace, every where you look is dirty.. Food is your business… horrified to see

 by Sang mun
Very bad services.
City where company is located (optional): Lynbrook ( Person´Name: Noah) at Victoria.

Noah he did not take his job seriously and has no manners to the customers because I saw him laughing as we struggle to order.

 by Richard
Customer service
City where company is located (optional): Wagga Wagga

While waiting for our meal at the drive through window, i noted the Manager was having a verbal argument with staff in the back of store while the manager was still assisting in packagi g food for service.
It was also noted that the staff were not adhering to food hygiene standards with hats not covering hair, no hair nets on excessive hair, and no beard nets in the food prep area.
This is not the first time as i have previously observed food handling with no gloves........what is KFC teaching it's managers and staff these days?

 by jim hamilton
City where company is located (optional): Urangan, Queensland

Kfc app continually fails to work.
Manager continually maintains and directs staff not to accept orders only available using the app. I have presented the manager with Phone as proof that the app is not working. Only to be told that she has been directed mot to accept orders over the counter if app is not working.
This has been happening for the past two months. How long is it going to take for management to fix this problem.
Rate service at nil.

 by Melissa Diffey
to quiet when speaking over mask
City where company is located (optional): wangaratta

I was in KFC Wangaratta. I was served by a young lady who was trying to speak to me about my order. I kept asking what she was saying. Evan asking her to remove her mask so I can hear her. She refused to remove her mask that's ok She then needs to speak up so that people can hear her. When She can repeat what the order is. alternative is she does not do front counter or put in computers similar what they have at McDonalds so the customer can order meals without speaking to staff in a high voice when making an order.

 by David cleary
On several occasions now i have ordered a family feast and been provided with 10 of the 15 pieces allocated as drumsticks and 1 wing
City where company is located (optional): Berwick

Chips often soggy, cold and unsalted with orders often incorrect and on many occasions the meals full of drumsticks

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