Recently updated on February 5th, 2024 at 10:51 am

Kmart is an Australian chain of retail department stores. Get verified information about Kmart complaints email & Phone number. Phone or write in the first instance. The complaints line is 1800 124 125. If you wish to correspond with Kmart online you should use the online form via their website.

Kmart Contact Information

Report complaints to corporate and get satisfaction

Phone number : 1800 124 125

Support Email :

Support Form : Kmart Support Form

Company website :

Tweet: kmart_australia

Corporate Head Office address

690 Springvale Rd, Mulgrave VIC 3170

Customer service hours: 8am – 6pm AEST Monday – Friday

8am – 5pm AEST Saturday

How to make a Complaint to Kmart

Complaints handling is available on the Kmart website via ‘Customer Support.’ The first step is to call on the complaints line 1800 124 125. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Also Read: Bunnings Complaints email & Phone Number

More Contact Number’s Of Kmart

Kmart customer service Contact : 1800 124 125
Online order queries and tracking: 1800 051 800

About Kmart

Kmart Australia Limited is an Australian chain of retail stores (low-price stores)owned by Wesfarmers. It operates 228 shops across Australia and New Zealand.

Products & Services

Men & Womens Clothing
Home decor
Outdoor and entertainment

Resource Kmart


People Also Ask

Who is the CEO of Kmart Aus?
John Gualtieri

Who is Kmart Australia owned by?

How long does a Kmart refund take?
A refund will then be processed and takes 3-5 business days to be processed back into your account. If you still want to purchase the items you can order online again or buy in store.

 Also Read: ACCC Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for Kmart Complaint information.

Use below complaint form to discuss problems you have had with Kmart, or how they have handled your complaints. Initial complaints should be directed to Kmart directly. You can find complaint contact details for Kmart above.

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Kmart Australia
Average rating:  
 24 reviews
 by Piper

I spent $20 for two dog cooling mats today for my dogs; they are better than more costly ones I purchased elsewhere, and my dogs adore them.
I would tell people about them.

 by Carolin
Leaving the store after goods are paid for.

I paid for my goods at the checkouts in the middle of the store, to be asked by the cashier do I want my receipt. How ridiculous they even ask you.
I replied YES
I put it in my bag then preceded to put my goods in the bag as well. I had other larger items in each arm. The staff member at the front of the store asked me for my receipt. I was more than angry given my situation & asked could she look for the receipt. She replied no she is not allowed to touch personal belongings. I was forced into a situation where I had to put everything on the floor to find the receipt buried at the bottom of the bag.
I am recovering from 3 fractures to my lower left leg & ankle I’m wearing a moon boot, time on my feet is very limited for obvious reasons.
The whole situation was more than ridiculous. I will not return to a Kmart Store until the checkouts are returned to the front of the store like they used to be.

 by Jish
Anko steam cleaner
City where company is located (optional): Marion

Don't buy anko steam cleaner as there got mold and deceased and Kmart don't care

 by Mirna
Playstation gift voucher
City where company is located (optional): Knox Victoria

I bought a $50 playstation voucher from Kmart Knox, processed by a Kmart employee however it looks like it was never activated. The bottom of my receipt says “Gift card was not loaded” however my credit card was charged. I have wasted so much time trying to resolve this, get a refund or get the funds on the gift card! I have been sent from one place to another, given various phone numbers to call as nobody wants to resolve it! The store we bought it from told us it isn’t their problem it is Playstation issues. I bought the gift card at Kmart so it is their problem, they took the money. If it is their fault they need to load the funds or resopve with whoever it needs to be resolved with. Dissapointing customer service, never shopping at Kmart again and will get ombudsman involved to fix the issue.

 by Lyle Fenwick
This product is sold by Kmart but they do not have replacement parts e.g. for me the wire beater which fell apart and can not reassemble it.
City where company is located (optional): KIRWAN

The store shrugged me off by saying go to Bunnings or Harvey Norman i might find a similar beater that may fit. I say to all be weary when buying their home brands

 by Wendy
Door staff
City where company is located (optional): North lakes Brisbane

My daughter bought three items showed her recipe on leaving the north lakes store ,the older man asked her where her third item was she discreetly said the tampons are in her wallet , he then then yelled at her in a loud voice to get them out in front of lots of costumers and show him ., she was so embarrassed horrified he could have discreetly asked her but he made a big deal so everyone heard of her shame on him, bad service.

 by james
City where company is located (optional): Coomera

I was advised that i can scan photos at kmart to convert them to digital files, but on arrival i was told that they can be scanned but only on a DVD that i have to buy from kmart - i can't use my own USB. Its 2021 guys, keep up.

 by nalinie
order number 129427893
City where company is located (optional): WENTWORTHVILLE

I have been trying get a refund for a returned item bought online
Terrible customer service. always sending the same message
"Item received please be advised that the funds should return to 3-5 business days"
that 3-5 days for the last 2 months. Today I text them same message received.
may be this messages are not by human and auto messages?
product code 62346733 bamboo bath canddy quantity 2 $50

 by Mary Ravenscroft
City where company is located (optional): Melbourne

Well l was just outraged when l saw this insulting Ad......
K-Mart will never be part of my shopping plans again......and Christmas just around the corner.........COWARDS K-Mart just pandering to a very small group of activists...average ratings 2....surely thats should see you are really on the nose....sadly l had to put one star because you couldn't put minus star.....

 by james
Customer Service
City where company is located (optional): Toowong

VERY VERY poor service by the customer sales person at Toowong Kmart. The indivual card machines are NOT a solution for me to pay for items offered by the store. They have 3 behind the counter machines available for use BUT told / verbally forced to used a card machine even when I objected against the use. The excuse offered was "I am the only one on and need to be at the card machines." What happened to customer choice in or get another person to work the counter machines. Not accepting this forced, controlled behaviour from Kmart Service Staff.

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