Recently updated on February 17th, 2024 at 11:05 am

Lumo Energy is an Australian energy retailer. Get verified information about Lumo Energy complaints email & Phone number. Phone or write in the first instance. The complaints line is 1300 115 866. If you wish to correspond with Lumo Energy online you should use the online form via their website.

Lumo Energy Contact Information

Report complaints to corporate and get satisfaction

Phone number : 1300 115 866

Support Email :

Support Form :  Lumo Energy Support Form

Company website :

Tweet: lumo_energy

Corporate Head Office address

570 Church St, Cremorne VIC 3121

Customer service hours: Monday to Friday 8.00am – 8.00pm (AEST/AEDT)

Saturday 8.00am – 5.00pm (AEST/AEDT)

How to make a Complaint to Lumo Energy

Complaints handling is available on the Lumo Energy website via ‘Customer Support.’ The first step is to call on the complaints line 1300 115 866. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

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More Contact Number’s Of Lumo Energy

Lumo Energy customer service Contact : 1300 115 866

About Lumo Energy

Lumo Energy, that is an Australian energy retailer working in Victoria and South Australia. The company offers electricity and gas bundles in Victoria and South Australia. As at October 2017, the company has nearly 500,000 customers along with a workforce of just under 500 people.

Products & Services


Gas and Electricity

Resources Lumo Energy


People also ask

Where is Lumo Energy head office?

570 Church St, Cremorne VIC 3121

How do I contact Lumo Energy?

Customers can contact Lumo Energy via this customer service number 1300 115 866.

What is Lumo Energy head Office Number ?

Lumo Energy head office Number is 1300115866.

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Hopefully, We helped you to get some genuine records for Lumo Energy Complaint information.

Use below complaint form to discuss problems you have had with Lumo Energy, or how they have handled your complaints. Initial complaints should be directed to Lumo Energy directly. You can find complaint contact details for Lumo Energy above.

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Lumo Energy Australia
Average rating:  
 2 reviews
 by Leonidas

I relocated to Adelaide in 2021 and have been with Lumo ever since. good client service ever since I started. The pricing and Lumo Rewards program are satisfactory to me. I receive savings at a lot of stores.

 by Jenny De Leonardis
City where company is located (optional): IVANHOE

I just want to update my expiry on my credit card for Lumo direct debits. impossible!!
I tried twice with a team member and the lines were very bad - the first time she couldn't get a secure line for me to punch in my details and the second time the phone cut out
I couldn't do it online because I couldn't update my password because my account wouldn't link
I haven't had any issues with any other companies I've had to update my direct debit details with