Mazda Australia complaints number & email.
My cx 5 is 5 years, 4 months old and has done 63 000klm.
I was surprised at the annual service to be told timming cover/rocker cover had a oil leak and it would codt $1000. To fix. Given the age of the car and low klm the mazda mechanic advised it could be a fault from when it was made. Approached Mazda who didn't want to know about it. Very disappointing
DO NOT BUY MAZDA.
I had major issues when my Mazda2 was under warranty (including the replacement of a fuel injector). After warranty had expired, I received an email for a fuel pump recall (which had to do with a faulty impeller). 10 days later the "check engine light" turned on. Service said, another fuel injector failed and needs replacement.
Common sense and logic say: a fuel pump pumps petrol, injector injects the fuel to the respective cylinder for the combustion to happen. If the pump is faulty, the injector may overwork or underwork (resulting in a build-up of contaminants such as carbon). Therefore, a faulty pump can cause a faulty injector (two of them so far).
Wanneroo Mazda nor Mazda Australia seem to accept that there is a possible causality relationship between the fuel pump and the injector.
It will now cost me $220 for the scan and $975 for the injector for a ~3.5 years old car!!
Also, prepare to spend lots of time to communicate between Mazda Australia and Wanneroo Mazda and to try to resolve anything. What a shame.
A complete waste of time complaining about rude pesonel who bully and degrade elderly females. The non-existant customer sevice hides behide anonymity, having to be pushed to even provide a reference number. Various people ring or enail using first names or a general email address. There is no easy method to contact a senior executive to complain about . The resul of their "review" was of course a complete white wash.
Complaint Phone number: 1800 034 411
Complaint Email: firstname.lastname@example.org
Tweet: Mazda Australia
Head Office address: 211A Wellington Rd, Mulgrave VIC 3170
Get verified information about Mazda complaints email & Phone number. If you wish to complain to Mazda, call the complaints line on 1800 034 411. There are full contact details and information about the complaint procedures on the Mazda website.