RACQ Insurance: complaints, customer service, contact email & Phone number

RACQ Insurance Australia
Average rating:  
 2 reviews
 by Jayden

On the one bright holiday day, I thought it would be a great idea to go kayaking in the Raby Bay Canals. However, I had an unplanned swim and lost my phone and car key, which prevented me from getting into the car or calling for help.
I contacted RACQ, and within 45 minutes, a roadside technician named Jack arrived to assist me. He helped me get into the car and found out how to start it, allowing me to arrive home in time for the New Year's Eve festivities.
Excellent service, would definitely suggest.

 by Kevin Mc Lean
I was involved in an accident (no fault of my own) with a person insured by RACQ. They lost the quote I got from their panelbeater, etc.

As mentioned I was involved in an accident (no fault of my own) with a person insured with RACQ. They lost the quote (and it now appears like it's delayed), then after three months of wrangling, cancelled the incident number when I complained. They have now ceased contact and it appears that I'll have to get a lawyer to push through a repair on something where the other person freely admits that they were at fault (they ran up the back of my car). If you are reading this RACQ - I will be complaining in quite a few forums and through various government departments.

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Recently updated on February 1st, 2024 at 06:40 am

RACQ is The Royal Automobile Club of Queensland. Get verified information about RACQ complaints email & Phone number. Phone or write in the first instance. The complaints line is 13 1905. If you wish to correspond with RACQ online you should use the online form via their website.

RACQ Insurance Contact Information

Report complaints to corporate and get satisfaction

Phone number : 13 1905

Support Email : RACQDisputeResolution@racq.com.au

Support Form :  RACQ Insurance Support Form

Company website : www.racq.com.au

Tweet: RACQOfficial

Corporate Head Office address

2649 Logan Rd, Eight Mile Plains QLD 4113, Australia

Customer service hours: Mon to fri-9:00am – 4:30pm

Saturday-Sunday holiday

How to make a Complaint to RACQ Insurance

Complaints handling is available on the RACQ Insurance website via ‘Customer Support.’ The first step is to call on the complaints line 13 1905. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Also Read : Suncorp Australia complaints number & email

More Contact Number’s Of RACQ Insurance

RACQ Insurance customer service : 13 1905
For Enquiries & advice Contact : +61 (0)7 3845 4851
For Health insurance Contact : 1800 291 029
For RACQ Life Insurance Contact : 1800 722 777
Join a plan for corporate sales contact number : 131 680
24 hours RACQ Claim support number : 13 7202
For Emergency home assistance Contact : 1800 800 552
Medical enquiry line healthcare provider contact : 1300 130 460
For RACQ Aussie Assist Contact Number : 1800 650 542
For Fraud hotline Contact : +61 (0)7 3361 2292
RACQ TTY Service number : 1800 623 101
TTY RACQ SMS Service Contact number : +61 (0)7 3248 2074
For Claim Enquiries & advice Contact number : +61 (0)7 3845 4851

About RACQ

The Royal Automobile Club of Queensland Limited (RACQ) is a motoring club and mutual organisation, providing roadside assistance, insurance, travel, finance and other services to its Queensland members. It is a member of the Australian Automobile Association.

Products & Services

Service

Insurance services
Life Insurance services
Health Insurance
Pet Insurance service

Resources RACQ

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People also ask

Where is RACQ head office?

2649 Logan Rd, Eight Mile Plains QLD 4113, Australia

How do I contact RACQ?

Customers can contact RACQ via this customer service number 13 1905.

What is RACQ Contact email address?

Mail to RACQDisputeResolution@racq.com.au email address to contact RACQ.

Who is the ceo of RACQ?

David Carter is the ceo of RACQ.

Also Read : OnePath Australia complaints number & email

Hopefully, We helped you to get some genuine records for RACQ Insurance Complaint information.

Use below complaint form to discuss problems you have had with RACQ Insurance, or how they have handled your complaints. Initial complaints should be directed to RACQ Insurance directly. You can find complaint contact details for RACQ Insurance above.

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RACQ Insurance Australia
Average rating:  
 2 reviews
 by Jayden

On the one bright holiday day, I thought it would be a great idea to go kayaking in the Raby Bay Canals. However, I had an unplanned swim and lost my phone and car key, which prevented me from getting into the car or calling for help.
I contacted RACQ, and within 45 minutes, a roadside technician named Jack arrived to assist me. He helped me get into the car and found out how to start it, allowing me to arrive home in time for the New Year's Eve festivities.
Excellent service, would definitely suggest.

 by Kevin Mc Lean
I was involved in an accident (no fault of my own) with a person insured by RACQ. They lost the quote I got from their panelbeater, etc.

As mentioned I was involved in an accident (no fault of my own) with a person insured with RACQ. They lost the quote (and it now appears like it's delayed), then after three months of wrangling, cancelled the incident number when I complained. They have now ceased contact and it appears that I'll have to get a lawyer to push through a repair on something where the other person freely admits that they were at fault (they ran up the back of my car). If you are reading this RACQ - I will be complaining in quite a few forums and through various government departments.

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