RACV: Complaints, customer service, contact email & Phone Number

RACV
Average rating:  
 2 reviews
 by Dante

Someone struck my automobile from behind. After submitting my claim, I received a call to start the process of having it fixed in less than two weeks. The way I was handled and the speed at which my automobile was fixed by Sixt car rental in Richmond and Motor Serve are both quite impressive.
I appreciate your wonderful service. :-)

 by Mala
Emergency home assist
City where company is located (optional): Point Cook, Vic

We signed up for emergency assist as our cooling system had stopped working on the 13/01/22. We paid Aud 269 to sign up and get immediate assistance and a yearly fee of AUD 90 was added on top of that. A plumber visited our site the same day, viewed the evaporative cooler and verbally told us the motor has siezed. He had not provided any written report and told us RACV will contact us. We waited for another 3 days but didn’t hear from RACV, so we called up and had to explain the situation to the staff member. I asked for a written report and was told someone will get back to me. After a few days on the 18/1, I received an email, providing me a job call out number for the 13/1 but no written report from the person who attended the venue was given. We ended up calling two other times and were given the run around with no concrete information. Every time we asked for a receipt number for our call, we were told none available. This resulted in multiple calls and explaining the situation all over again. Then on the 20/1 we received a quote from a new plumbing company to view the cooler again with a call out fees of AUD 89, when we called the plumbing agency we were informed the report attached on the email from RACV was for a different address and not our house. The plumbing agency had emailed RACV on the 21st regarding this but they had not got any reply as of today.
We called RACV again on the 24/1 and requested to speak to a manager or provide a ticket number so the calls can be traced but we were given another run around resulting hours on the phone and the phone hung up because my husband was getting frustrated with these long waits during his lunch break and no concrete results from the staff. I called RACV again and requested to be connected to the quotes department but no one picked up and the call was connected to emergency staff receiving emergency assist again. I explained the situation all over again and had requested for the initial report to be emailed to me.
We would have been better off calling a plumber to settle the evaporative cooling instead of using RACV emergency home assist on the 13/1/22. It has been a waste of money on our end. The plumber who visited and analysed the cooling system on the 13/1 should have provided a written report immediately. The staff at RACV had sent the wrong report to the next plumber who was supposed to quote on the job. All these has resulted us suffering on the days we have had very high temperature. We are still waiting for this to be resolved and I would like my money back. Emergency home assist is a waste. i had requested for a call back to complain but i doubt i will hear from them for another week or so.

Write a review

Recently updated on February 21st, 2024 at 09:28 am

RACV is a motoring club and mutual organisation. Get verified information about RACV email & Phone number. Phone or write in the first instance. The complaints line is 13 72 28. If you wish to correspond with RACV online you should use the online form via their website.

RACV Contact Information

Report complaints to corporate and get satisfaction

Phone number : 13 72 28

Support Email : care@racv.com.au

Support Form :  RACV Support Form

Compnay website : racv.com.au

Tweet: racv_official

Corporate Head Office address

550 Princes Hwy, Noble Park North VIC 3174, Australia

Customer service hours: between 7am to 11pm

 including weekends and public holidays.

How to make a Complaint to RACV

RACV operates an easy to follow complaints procedure. The first step is to call the complaints line on 13 72 28. They say the vast majority of complaints are successfully resolved at this stage. If yours is not, then the subsequent steps to take are clearly shown on the website.

Also Read: Simply Energy Complaints email & Phone Number

More Contact Number’s Of RACV

Roadside Assist: 13 11 11
RACV Retail Stores: 13 RACV (13 72 28)
Insurance Claims: 13 19 03
RACV Community Foundation: (03) 9790 2919
RACV Head Office: (03) 9790 2211
Hearing Impaired TTY: 13 36 77
Calling from overseas: +61 3 8832 7980
Media enquiries: (03) 9790 2572

Travel & Leisure
Travel HolidayLine: 13 13 29
Cruises & Tours: 1300 850 884
RACV Marine: 1300 870 922

In the Home
Emergency Home Assist (24 hours): 13 Home (13 46 63)
Home Security: 13 27 56
Smart Home: 13 27 56

RACV Club
RACV Club Membership: 1300 501 501
City Club: (03) 9944 8888
Healesville Country Club: (03) 5962 4899

Finance
Car & Personal Loans: 13 15 60
Salary Solutions: 1800 680 180

RACV Resorts
Cape Schanck: (03) 5950 8000

Cobram: (03) 5871 9700

Goldfields (Creswick): (03) 5345 9600

Hobart Hotel: (03) 6270 8600

Inverloch: (03) 5674 0000

Noosa: (07) 5341 6300

Royal Pines (Gold Coast): (07) 5597 8700

Torquay: (03) 5261 1600

On the Road

Emergency Roadside Assistance,
Batteries & Parts (24 hours): 13 RACV (13 72 28)

Extra Care & Total Care (24 hours): 1800 333 300

Drive School: 1300 788 229

Motoring Advisory Line: (03) 9790 2190

About RACV

The Royal Automobile Club of Victoria (RACV) is a motoring club and mutual organisation. They provides motoring and mobility, home, leisure, financial services and general insurance.

RACV has more than 2 million Members and, as a mutual, operates in a very different way to shareholder-based companies

Products & Services

Services
Motoring and Mobility Services
Home Services
Insurance
Financial Services
Retail
Member Advocacy
Lifestyle Club
RACV Resorts

Resources RACV

Facebook
Twitter
YouTube
Instagram
LinkedIn

People Also Ask

What is RACV in Australia?
These include Emergency Roadside Assistance, Motor Insurance, Home Insurance, Home Trades and an increasing range of options in the cleaner energy space, such as RACV Solar.

Is RACV Australia owned?
Royal Automobile Club of Victoria, commonly known as RACV, is a motoring club and mutual organisation. Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria.

How do I contact RACV?
General enquiries 13 72 28.

Does RACV have a grace period?
You have a cooling-off period that allows you to cancel your Policy within 21 days of it being issued if you tell us within this period. If you have not made any claims on your Policy, we will refund in full the premium you have paid.

Also Read: Australian Super Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for RACV Complaint information.

Use below complaint form to discuss problems you have had with RACV, or how they have handled your complaints. Initial complaints should be directed to RACV directly. You can find complaint contact details for RACV above.

Customer Reviews & Complaints

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

RACV
Average rating:  
 2 reviews
 by Dante

Someone struck my automobile from behind. After submitting my claim, I received a call to start the process of having it fixed in less than two weeks. The way I was handled and the speed at which my automobile was fixed by Sixt car rental in Richmond and Motor Serve are both quite impressive.
I appreciate your wonderful service. 🙂

 by Mala
Emergency home assist
City where company is located (optional): Point Cook, Vic

We signed up for emergency assist as our cooling system had stopped working on the 13/01/22. We paid Aud 269 to sign up and get immediate assistance and a yearly fee of AUD 90 was added on top of that. A plumber visited our site the same day, viewed the evaporative cooler and verbally told us the motor has siezed. He had not provided any written report and told us RACV will contact us. We waited for another 3 days but didn’t hear from RACV, so we called up and had to explain the situation to the staff member. I asked for a written report and was told someone will get back to me. After a few days on the 18/1, I received an email, providing me a job call out number for the 13/1 but no written report from the person who attended the venue was given. We ended up calling two other times and were given the run around with no concrete information. Every time we asked for a receipt number for our call, we were told none available. This resulted in multiple calls and explaining the situation all over again. Then on the 20/1 we received a quote from a new plumbing company to view the cooler again with a call out fees of AUD 89, when we called the plumbing agency we were informed the report attached on the email from RACV was for a different address and not our house. The plumbing agency had emailed RACV on the 21st regarding this but they had not got any reply as of today.
We called RACV again on the 24/1 and requested to speak to a manager or provide a ticket number so the calls can be traced but we were given another run around resulting hours on the phone and the phone hung up because my husband was getting frustrated with these long waits during his lunch break and no concrete results from the staff. I called RACV again and requested to be connected to the quotes department but no one picked up and the call was connected to emergency staff receiving emergency assist again. I explained the situation all over again and had requested for the initial report to be emailed to me.
We would have been better off calling a plumber to settle the evaporative cooling instead of using RACV emergency home assist on the 13/1/22. It has been a waste of money on our end. The plumber who visited and analysed the cooling system on the 13/1 should have provided a written report immediately. The staff at RACV had sent the wrong report to the next plumber who was supposed to quote on the job. All these has resulted us suffering on the days we have had very high temperature. We are still waiting for this to be resolved and I would like my money back. Emergency home assist is a waste. i had requested for a call back to complain but i doubt i will hear from them for another week or so.

Tagged