Recently updated on February 10th, 2024 at 09:46 am

Rivers is the home of Big Brands. Get verified information about Service Rivers complaints email & Phone number. Phone or write in the first instance. The complaints line is 1800 151 110. If you wish to correspond with Service Rivers online you should use the online form via their website.

Rivers Contact Information

Report complaints to corporate and get satisfaction

Phone number : 1800 151 110

Support Email :

Support Form :  Rivers Support Form

Company website :

Tweet: riversaustralia

Corporate Head Office address

Shop 51/399 Melton Hwy, Taylors Lakes VIC 3037

Customer service hours:

Monday to Friday 9am – 5.30pm AEST.

We are Closed on Public Holidays

How to make a Complaint to Rivers

Complaints handling is available on the Rivers website via ‘Customer Support.’ The first step is to call on the complaints line 1800 151 110. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Also Read: First Choice Complaints email & Phone Number

More Contact Number’s Of Rivers

Rivers customer service Contact : 1800 151 110

About Rivers

Rivers has been designing affordable fashion for its ever changing Australian lifestyle since 1863. They’re about fantastic quality, style & value and they are committed to delivering that, leading to toe for him and her, all at great rates.

Products & Services


Payment Option

American Express

Resources Rivers

People also ask

Where is Rivers head office?

Shop 51/399 Melton Hwy, Taylors Lakes VIC 3037

How do I contact Rivers?

Customers can contact Rivers via this customer service number 1800 151 110.

Who is Rivers’ proprietor?

Noni B Holdings Acquires Mosaic Brands Ltd. Rivers (Now Mosaic Brands Ltd). Rivers introduces a fresh webpage. Customers could purchase products from all of the Mosaics Sisterbrands (Autograph, BeMe, Crossroads, Katies, Millers, NoniB, Rockmans, W) on the new website.

Also Read: Uniqlo Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for Rivers Complaint information.

Use below complaint form to discuss problems you have had with Rivers, or how they have handled your complaints. Initial complaints should be directed to Rivers directly. You can find complaint contact details for Rivers above.

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Rivers Australia
Average rating:  
 23 reviews
 by Janice

I placed an order with Rivers on 1st December 2021 and I have still not received it. Emails are not being answered and I can't get through on the phone . I have just found where you can talk to an assistant online but they have the gall to ask for you credit card number to charge you to do this. Disgraceful all I want is my order or my money refunded in full

 by Marie Hyland
Faulty sandals
City where company is located (optional): Glenorchy tas

I received sandals for Christmas and left shoe clicks when I walk . I went to glenorchy on 27th at 140 pm and was told no exchange without receipt I explained they are faulty and cannot wear them .i asked to see manager and was told she will tell you the same I still have tags and price on shoes I felt she was very short and not helpful at all. My daughter bought five pair of shoes on that day so could have explained that would be on her rivers card but didn’t get chance to tell her that ! Thankyou

 by Beenda
Online order
City where company is located (optional): Taree NSW

I am disgusted with Rivers. I placed an order three weeks ago and have still not received it. I have tried to ring only getting a generic message and email several times with no response. They are pleased to take your money but do not send the product or even return your inquiry
Extremely poor service and disgusting customer service
It will be my last order with them

 by Kathy
Not receiving order
City where company is located (optional): GRANTHAM

placed an order on 16th Nov, 2021 still waiting for delivery. Never again will I be ordering from this company and will not recommend them to anyone. Thwy have my money be haven't produced the goods. Bad management

 by Unhappy customer
City where company is located (optional): Melbourne

Placed an order online on 6th November and after 2weeks Tried asking for help online only one item arrived. I have emailed them but only got generic responses. I called them i was told that the rest of the order will be posted that week. But nothing. Its been over month and my order has not arrived. The have my money but I have no product. I will also report them to ACCC

 by Shirley
On line order

After waiting 7 weeks & many emails later, 2 of my 3 items ordered on line finally turned up. When asked when the third might arrive was told it was now out of stock but was in stock when I placed the order, it just took so long to complete. Not impressed, lost me as a customer, certainly won’t recommend.

 by Shirley
Order delivery

Still waiting on an order placed 6 weeks ago. Evidently 2 of the items are now somewhere with Aust. Post but there has been no response to any of my emails re 3rd item. Not all impressed....lost me as a customer, won’t recommend on-line buying to friends.

 by Paul
City where company is located (optional): Peakhurst

Made and spent over $400 on my order which was made on the 2 SEP for father's day. 3wks later still no ETA on tracking number, called customer service several times, and still haven't been able too contact the warehouse. Poor management

 by Ben kallergis

I made a purchase online from Rivers late June. I’m still to receive my purchases. I’ve raised this issue with Rivers and for 2 weeks just receive an automated reply. I try contacting and a message tells me that they are receiving high volume of calls and cannot get to me today.


 by D

Why does nobody is Revesby answer the phone - no matter how many times you both to call. Very disappointing to say the least. Not worth the one star given - 1/2 or 1/4 is more appropriate.

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