Recently updated on February 5th, 2024 at 11:22 am
Spotlight is Australia largest supplier of fabric, craft, party, home interiors, curtains, blinds and more. Get verified information about Spotlight complaints email & Phone number. Phone or write in the first instance. The complaints line is 1300 305 405. If you wish to correspond with Spotlight online you should use the online form via their website.
Spotlight Contact Information
Report complaints to corporate and get satisfaction
Phone number : 1300 305 405
Support Email : service@spotlight.com.au
Support Form : Spotlight Support Form
Company website : spotlightstores.com
Tweet: spotlight_store
Corporate Head Office address
111 Cecil St, South Melbourne VIC 3205
Customer service hours:
How to make a Complaint to Spotlight
Complaints handling is available on the Spotlight website via ‘Customer Support.’ The first step is to call on the complaints line 1300 305 405. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
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More Contact Number’s Of Spotlight
Spotlight customer service Contact : 1300 305 405
About Spotlight
Spotlight is a family owned and operated Australian company with stores throughout Australia, New Zealand and Asia. They employ more than 6,700 team members that are devoted to giving the best quality, service, price and expertise in fabrics, craft and homewares to their millions of consumers each year.
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People Also Ask
Is Spotlight an Australian company?
Spotlight is a family owned and operated Australian business with stores throughout Australia, New Zealand and Asia. We employ more than 6,700 team members who are dedicated to providing the best quality, service, price and expertise in fabrics, craft and homewares to our millions of customers each year.
Who owns the Spotlight stores?
Spotlight Group
Is Spotlight an Australian store?
Spotlight is a family owned and operated Australian business with stores throughout Australia, New Zealand and Asia.
Who is the CEO of Spotlight Australia?
Quentin Gracanin
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Hopefully, We helped you to get some genuine records for Spotlight Complaint information.
Use below complaint form to discuss problems you have had with Spotlight, or how they have handled your complaints. Initial complaints should be directed to Spotlight directly. You can find complaint contact details for Spotlight above.
Customer Reviews & Complaints
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Spotlight Joondalup was my destination today. When I needed assistance with sizing, the cutting desk checkout worker was incredibly helpful, courteous, and motivated. Receiving wonderful, timely service is pleasant! Thanks, Becky.
I have had a dreadful time getting my outdoor blinds right. I wrote and complained about a person so now I want to congratulate you on one salesperson that is outstanding: sensible, efficient, helpful (carried my blinds out to the car when my back was really bad) and polite. Now I also need to say that I have yet to discover anyone that is not good at this store but he is a standout and I am so impressed at how he went about helping me sort things out that I had to put this into writing.
Thank you
Fayre Lakeman
Getting a refund from these people is an absolute nightmare!! There is no one to deal with your complaints.. but there happy to take your money and not find your missing items AVOID
Today we waited all day for the installation of our curtains but nothing till I rang at five pm to ask what was going on, this is not the first time this has happened & im sick of it there was no communication till I rang the the person I spoke with who really couldn’t be bothered or that was the impression she gave anyway said she didn’t know what happened so she went to find out came back with some garbled rubish that the installer had said he had a problem with his equipment, why no one bothered to contact us she didn’t know but said that he checked & said possibly the seventh of March he will do it I was so angry that I said I I’m haningnup but I possibly had a appointment on that date anyway. We have paid in full for goods we haven’t received & don’t look like getting them either this crap has been going on since December. No stars no reccommdations & no more shopping at spotlight.
Star for service.Quality of sheets THIN & POOR & do not FIT Small Queen mattress!The fitted sheet SQUARE !!!!
Total incompetant fools! I was charged for an order that end up not going through, but was still charged, but not only that, they over charged me on what the total was, after multiple phone calls , emails and sending so much proof that I have been charged, they still stuff me around and have done nothing to rectify the problem, I have made a complaint to the Department of Fair Trading and Ombudsman now, as they just are scammers in my mind.. DO NOT buy from Spotlight online, you run the risk of being ripped off like me.
No star rating from me. Worse company. No customer service. No responses. My curtains ordered Dec 21. Still waiting on them. Total lack of care and consideration from the company. Communications - nonexistent. Never again will I use this sub-sub- standard company. Rating given as I had to leave at least one star. In my mind they deserve a zero
I have a receipt in black and white as to what I have been charged. Overcharged by.0.3 and 0.5 of a metre on 2 different fabrics. Staff blame the receipt saying its wrong and doesn't show what is actually charged. Had a voucher that was from an expensive sewing machine extended warranty and walked out in tears from being belittled and mocked, Staff speaking with raised voices as if I wasa 2 year old and so all the other customers could here, by not 1 but 2 staff. Never ever have I felt so disgusted at staff or been treated disgustingly to the point of tears but yet they still went on and on. I even said forget it, it's not worth being treated brought to tears but they kept saying I was wrong. . But Spotlight you just keep overcharging those few unsuspecting customers every few hrs and see how it all adds up. Great lawsuit. But hey blame the customer, the receipt and the voucher. Not the staff. Will never shop at that store again.
I received this kind message on and off.
Hi joy,
GIANT SALE ON NOW! 30 – 40% off Manchester & Home Décor, 30 – 50% off Curtains & Blinds, PLUS MORE!
Shop safely online https://splgt.co/2V6mA0q
Team Spotlight
T&Cs Apply. Offer ends 14/09/21
Reply STOP to Optout
Hi I've written a few emails none are answered seems no one is there or im intentionally ignored. I joined to be VIP couple months back, couldn't use welcome voucher due to lockdown, requested another on the phone and was rejected. My b day passed and supposed to get one then too, did not get anything. Again i emailed again i was ignored. No one answers my emails, no one helps.