Ticketek Australia complaints number & email.

Ticketek Australia
Average rating:  
 23 reviews
 by John
online tickets
City where company is located (optional): North Curl Curl

Hopeless company! I purchased tickets to a musical but have not been issued tickets. Virtually no way to contact them. Steer clear!

 by James
refund
City where company is located (optional): Melbourne

Cant give zero stars ! Worst customer service I have ever experienced. Waiting for a refund and they do not respond to emails at all. No way to call them. How to we get our money back is there an ombudsman we need to contact?

 by ABE

They are intentionally making it difficult to chase up on refunds from cancelled gigs.
It should be refunded automatically. They should be punished by Fair Trading. If there was an option for zero stars that's what I'd give to these scam merchants. DON'T BUY TICKETS FROM TICKETEK!

 by Nic Heron
Ticketing and Customer Service
City where company is located (optional): Sydney

I have been trying to contact Ticket via multiple platforms for 4 weeks e.g. emailing enquiries, going to a Ticketek rep at the local shopping centre and they gave me the email address (for agency) they use to contact Ticketek. They also state that it is impossible for them to get any reply back from Ticketek, and they are a representative. I have then tried to email the customer.help@ticketek.com.au email address, and it bounces back stating the email address is not correct. This is the one on their own page. Any other retail outlet needs to be available for followup support, refunds, enquires, when a customer has made a purchase with them. Ticket need to be available after they take our money.
They take your money really quickly, charging an arm and a leg.
They should be available for follow up queries. I do NOT want a refund, I just need help changing a seat. There is availability, however the longer I wait this will not be the case. NOT GOOD ENOUGH!

 by Julianne
Unobtainable. Legally bound to receipt monies. No reply by phone or email.
City where company is located (optional): Bogangar

Do not use this organisation. For a multimillion dollar organisation to be unobtainable and not reply is unacceptable. Hire more people if you are swamped!

 by Simon
Booking process

Ticketek advertising and click bait during the booking process is over the top. I will be taking that feedback to the venue. Ticketek makes the experience LESS enjoyable.

 by Shannon
Ticket refund request
City where company is located (optional): Melbourne

I am yet to receive acknowledgment of my refund request in any way and it appears that it is virtually impossible to contact Ticketek. My first request was three months ago!
I have tried submitting my refund request via the website and following up via email - 6 times
I have tried to send a message on Messenger via the Ticketek Facebook page only to find that the Messenger button is not operational.
I have tried phoning the outlet at the Gold Coast Casino only to find that no one answers the phone there.
I have tried phoning the outlet at the Gold Coast convention Centre only to find that no one answers the phone there either.
I have called the complaint phone number - 132849 - only to receive a unhelpful message that doesn't help the situation at all
I have tried emailing customer.help@ticketek.com.au only for the email to bounce back 'undeliverable'.
Terrible customer service!!

 by Neil
Refund requst
City where company is located (optional): Melbourne

The show we booked and paid for was cancelled. Requested a refund in June 2021 because we can't get to the December show
Three emails and still no refund. I've done about $240 I can't afford to lose. Never again!

 by myra

So frustrated that i cant talk to any one about our refund its been awhile we have waited for for no response if its only $50 i don't really care but we are trying to refund $1500 don't deserve 1 star

 by Nanty
Refunds
City where company is located (optional): SYDNEY

Ive requested for my 2 refunds for like a month now and still waiting for someone to get back to me. This is a joke!

Ticketek Australia complaints number & email

Complaint Phone number: 132849

Complaint Email: customer.help@ticketek.com.au

Tweet: Ticketek Australia

Website: https://premier.ticketek.com.au

Head Office address: 225 Exhibition St, Melbourne VIC 3000, Australia

Get verified information about Ticketek complaints email & Phone number. If you wish to complain to Ticketek, call the complaints line on 132 849. There are full contact details and information about the complaint procedures on the Ticketek website.

Ticketek complaints email & Phone number

How to make a Complaint to Ticketek

Complaints handling is available on the Ticketek website via ‘Customer Support.’ The first step is to call on the complaints line 132 849. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Ticketek complaint contacts like Phone, email and support form

Complaint via Phone number : 132 849

The Complaint via Email : customer.help@ticketek.com.au

Complaint via  Support Form :  Ticketek Support Form

Ticketek complaint website : premier.ticketek.com.au

Tweet: @Ticketek_AU

Corporate Head Office address

225 Exhibition St, Melbourne VIC 3000, Australia

Also Read: Medicare complaints number & email

More Contact Number’s Of Ticketek

Ticketek customer service: 132 849
Business Care Ticketek Contact: 132 849
Ticketek support and assistance Contact: 131 931
Media Inquiry for Ticketek: +61 2 9266 4073
Ticketek General enquires: 132 849
Booking an accessible seat Contact: 1300 665 915

About Ticketek

Ticketek is an Australian event ticketing company. Founded in 1979, the company is owned by TEG Pty Ltd with its headquarters in Sydney and operates ticketing operations for entertainment and sporting events in Australia and New Zealand.

Products & Services

Service

Ticket booking services
Sport ticket booking service
Entertainment ticket booking service

Also Read: Lenovo Australia complaints number & email

Hopefully, We helped you to get some genuine records for Ticketek Complaint information.

Use below complaint form to discuss problems you have had with Ticketek, or how they have handled your complaints. Initial complaints should be directed to Ticketek directly. You can find complaint contact details for Ticketek above.

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Ticketek Australia
Average rating:  
 23 reviews
 by John
online tickets
City where company is located (optional): North Curl Curl

Hopeless company! I purchased tickets to a musical but have not been issued tickets. Virtually no way to contact them. Steer clear!

 by James
refund
City where company is located (optional): Melbourne

Cant give zero stars ! Worst customer service I have ever experienced. Waiting for a refund and they do not respond to emails at all. No way to call them. How to we get our money back is there an ombudsman we need to contact?

 by ABE

They are intentionally making it difficult to chase up on refunds from cancelled gigs.
It should be refunded automatically. They should be punished by Fair Trading. If there was an option for zero stars that's what I'd give to these scam merchants. DON'T BUY TICKETS FROM TICKETEK!

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