I just bought a Toyota CHR KOBA from Clinton's Toyota in Gregery Hill, New South Wales. We wouldn't have bought our new vehicle if Julian at Clinton's Toyota hadn't provided us with outstanding customer service. Thank you, Toyota. We had spent nearly a year looking for an automobile. Thank you one more.

I recently took my vehicle in as I was notified of a recall regarding the airbag functioning fault. I called to make the booking at the Patterson Cheney Toyota dealership located in Dandenong and was told that they would be a wait of a couple of weeks as they do not have the parts, only to receive A phone call straight back advising me that they could get me in in the next couple of days as they did have the parts after all this is only the beginning of the poor handling of the whole experience. After leaving my vehicle with the said branch I was notified an hour later that it was ready to be picked up on picking up the vehicle I was advised that no mechanical work of been done to the car as the batch number did not match the recall specifications yet the airbag light had come on a week previously and had not turned off even after their inspection they failed to inform me when I picked up the vehicle that airbag would not actually be operating. No paperwork was given to me and was treated rather badly from a customer service point ….when I went to leave I discovered that my battery had been completely flattened and could not start the car I was told that this was nothing to do with what they had done although had not had a problem with this when I drove the car there that morning? after many many attempts to jumpstart my car with a small jump starter that was never going to do it as four-wheel-drive take the large battery. So they tried again a few more times before I was told didn’t know what the problem was and they assumed it was something to do with the electrics cause the battery was fine at this point it was pouring with rain and I was just left ,wasn’t offered another vehicle to drive out of there they didn’t know how long it’s gonna take or what they would do so I was quite frustrated after two hours or so of this going on and I also need to pick up my daughter so I just asked them to roll start me as tried to call some friends or family to see if they could pick me up and no one was available or able . So the only option was to roll start ,, Which they achieved eventually after many attempts of pushing my car Backwards and forwards in the car park the dealership and five mechanics running down along beside it or behind it whilst other customers stood watching in amazement at this point I was quite furious and asked to speak to one of the mechanics managers who eventually came out to speak to with me after being briefed on the situation? He then proceeded to explain to me exactly what had happened and that it was just a coincidence that my airbag seem to have the same fault that the recall was for but due to the batch number not being the one specified in the recall no further action was required even though he did point out to me at this point the airbag would not be functioning it was definitely a safety issue with the previous gentleman I had dealt with failed to mention to me when I return to pick up car I mention this to the mechanic manager he said that that was not good and that he shall be talking to him to clear that up make sure it doesn’t happen again (quite the oversight
i’ve now spent two weeks being hand balled to head office to the dealership and round again and still no outcome other than I would have to pay for inspection again at the cost of $180 an hour I would’ve thought this
being a safety issue would’ve been dealt with a lot differently not at one point was I offered for them to do the mechanical repairs I was simply advised that I should see a electrician and get to the bottom of the illuminated airbags symbol on the dash ! that’s what I was told initially before speaking to the service Manager who informed me that the airbag would actually not operate in an accident at this point in time so i’m now waiting for the head office manager to call me back I was told to be 20 minutes it’s now been an hour here we go again not good enough toyota