Aldi Australia complaints number & email.

Aldi Australia
Average rating:  
 33 reviews
 by Mariam Ali
Register service
City where company is located (optional): Brisbane

The lady at the counter was extremely rude and aggressive. I was overcharged for one of my items I bought last night and the tights I bought was not the right size. I took the items back the next day and tried to explain the rude lady at the counter that I wanted a refund on the tights and
I have been overcharged for my other product. She just shut me by saying that she she can only take onething at a time and right after that she again charged me on the overcharged product. And asking me to pay for the stuff i have already paid last night. I tried to excuse her and said," I have been overcharged for this item." And after that she called the store manager to solve the issue which she was not able to figure out.

 by Mark
Excessive bag searches
City where company is located (optional): Perth

Made a complaint about excessive back search was contacted by the standing area manager he was more interested in his own voice and defending the bag search policy. The individual was rude and aggressive and felt the need to disinfect myself after having spoken to the aggressive individual. The manner in which Aldi undertakes his bag search policy is a disgrace and shows what Aldi thinks of this customers.

 by pauleen
NOARLUNGA
City where company is located (optional): PORT Noarlunga

Disgusting, that you cannot contact anyone to make a complaint, about a rude Store Manager.
Should not be in Australia, if u do not have a contact.phone number.
I will not shop with Aldi anymore.
Angry customer.

 by Melanie Clark
Advertised Aldi number does not work
City where company is located (optional): Sydney

Find it ironic that you advertise a complaint phone number and it does not work. So when you have a complaint all you can do is email and then get no response back from Aldi CS.
Once again out done yourself Aldi

 by Melanie Clark
Mouse droppings
City where company is located (optional): Wentworthville, Sydney

Mouse droppings at the checkout area in aisle 3.
Complained on 12/9/2021.
Went back on 25/10/2021 and once again mouse droppings on the snacks in aisle 3. Mice had eaten into packets of snacks. Disgusting how Aldi responded to me and even more disgusted that they did nothing. Still no response back from Aldi CS , but wouldn’t expect anything else from a company you can not contact directly. I will never shop again there.

 by june atwell
accident in store 27 9 21
City where company is located (optional): AlDI WeST KIRBY

On the 27th September I went in Aldi West Kirby Mersey side I cut my leg badly on a box on the floor.It was reported and and an assistant gave me a piece of blue paper towel and my freind a paramedic tried to help as the blood was pouring down my leg onto my shoe and my dress.My friend gave the girl my details,and the next day I returned a call,I was told the manager would not do anything by him.I spoke the next day to you customer Service someone called Anna she gave me a reference no 00761872.I have heared nothing. Mrs June Atwell aged 77 and disabled.

 by Dom
Complaiining about the the 1.5 meter distance between customers dose not excist here
City where company is located (optional): Roselands Sydney

I shop here every day next time this happens that some one is standing half a meter from me or on me , I will leave my product and never come back bad management

 by Lydia
publicly thrown out
City where company is located (optional): Bathurst

What happened to me on the weekend completely shocked and hurt me. I’m a single 26 year old. I was publicly harassed, carped at, reported to the police and thrown out of Aldi Bathurst this past weekend because the “warden” at the door, as I call her, assumed that I hadn’t checked in. I don’t even like going to town any more, and just want to hide in my home. Here’s a little glimpse into what the average joe blow has to go through when they’re just trying to get a few items for dinner at the store.

The “warden” was at the door talking to someone at the time I entered and didn’t see me lift my phone to the QR code prior to entry. She then aggressively stomped after me when I was half way down the first aisle and demanded, more than asked, for me to show her my check in. I was shocked, as no other stores had ever asked for this or treated me in this way. I believed my phone to be my private property and that I didn’t have to show her. I politely refused and said to please just let me do my shopping. What followed completely shocked and rattled me. She called the police right there on the spot whilst standing in front of me and was loudly announcing “I have a lady here in a striped top and black boots who is refusing to check in!” She started snapping photos of my face. She aggressively followed me around step for step close behind me whilst continually repeating “you need to check in! You need to check in!” She wasn’t at 1.5 meters either, and meanwhile streams of people were pouring through the open door with no supervision. In seconds the whole aisle knew what was happening and some poor elderly man quite shakily tried to give me advice on what to do. I continued to the other side of the store whilst the “warden” continued close behind me reporting on her phone, snapping photos of my face at intervals, whilst apparently talking to the police and carping at me as I went. By the time I had crossed the width of Aldi, the entire store and every register was staring at me. The “warden”, still on the phone, was telling the police for the millionth time that I hadn’t checked in (which in fact she had no evidence of). She told them that there were cameras in the building and that I was refusing to leave. I hadn’t heard her tell me to leave, at this point, so that was news to me. I was right near the checkout so I put my things on the conveyer belt and attempted to purchase them. The “warden” told me “You won’t be served!” She stood there off to the side with her legs spread apart and with her phone in her hand like she was some kind of policeman. She loudly announced to everyone going through my register “Everyone here is DISGUSTED with you!” “You’ll be fined $5,000 when the police arrive!” And “It’s because of people like you that everyone is sick!” And took another photo of my face for probably the fourth time. She kept on and on, saying loudly that I hadn’t checked in. EVERYONE vanished from around us and I was the only one left at my register, whilst the other registers were jammed full. Another dear elderly man tried to tell me to just leave my things and go sign in. Everyone looked very stressed and uncomfortable. When I got to the checkout lady, she put my things aside and looked away, ignoring me and refused to put my items through. I had to leave and was marched to the door by the warden and thrown out in front of everyone. I felt sick and shaken up for days after.

Well done, Aldi! I’m off to Woolies!

 by Z
Service
City where company is located (optional): Bald Hills

Good store but bad customer service
I send my son who is 14yrs to purchase some items from the shop. First time sending him alone for shopping. Gave him $20/- to buy some chips and biscuits. Total amount he purchased was for 4.98/-. At the counter he was given only $10.90/- and receipt was not given. When he came back to the car I asked him for the change and I saw that it was wrong. Sent him back to the shop to collect it. Since he was taking time to get back, I went into the store. The manager dealing when I enquired was not at all good. His name is Carlos and works at Bald Hills, Brisbane branch. He was trying to make us thieves. He said after closing the shop when they count and if there is extra he will call and ask us to come back and collect. Is that the way he should speak? If ALDI staff makes a mistake they should know how to solve the problem. He was very arrogant. I insisted that I needed the money now. After checking the counter box he realized they made the mistake. I admit that people can make mistakes. But this staff did not have any sort of apologizing behavior. He gave me back the item and said have a good evening. He wasn't even going to apologise.
Made us look like thieves for $5/-. We have been customers of ALDI a long time, 13yrs. Every week around $150/- spend at ALDI alone. Specially in the Bald Hill store for the past 6yrs since we moved house.
Many fruit items purchased ALDI were not good. We had to throw some of the items because of the hazel of going back for refund.
I am not sure if this is the way you your staff.
Did not have any such staff service from Coles or Woolworths.

 by Graham
food not being the weight advertised
City where company is located (optional): Adelaide

We had some of their packet spicey pumpkin soup tonight for tea. According to the packet there was 430 grams of soup. We only got 363grams all up. And it taste like crap, it was very spicey with very little taste.
Meat is another one to watch, been caught a few times with under weight meat, not by much but it all adds up. SHAME ON YOU ALDI . . .

Aldi Australia complaints number & email

Complaint Phone number: 13 25 34

Complaint Email: customerservice@aldi.com.au

Tweet: Aldi Australia

Website: https://www.aldi.com.au

Head Office address: 1 Sargents Rd, Minchinbury NSW 2770

Get verified information about Aldi complaints email & Phone number. If you wish to complain to Aldi, call the complaints line on 13 25 34. There are full contact details and information about the complaint procedures on the Aldi website.

Aldi Complaints email & Phone Number

How to make a Complaint to Aldi

Complaints handling is available on the Aldi website via ‘Customer Support.’ The first step is to call on the complaints line 13 ALDI (13 25 34). If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Aldi complaint contacts like Phone, email and support form

Complaint via Phone number : 13 25 34

The Complaint via Email : customerservice@aldi.com.au

Complaint via  Support Form :  Aldi Support Form

Aldi complaint website : aldi.com.au

Tweet: aldiaustralia

Corporate Head Office address

1 Sargents Rd, Minchinbury NSW 2770

Also Read: NDIS Complaints email & Phone Number

More Contact Number’s Of Aldi

Aldi customer service Contact : 13 25 34
Media enquiries: (02) 9994 4437

About Aldi

Aldi is the frequent brand of 2 German family-owned reduction supermarket chains with over 10,000 stores in 20 countries, and an estimated combined turnover of over $50 billion.

Products & Services

Service

Grocery; Household Essentials

People Also Ask

How do I make a complaint to ALDI Australia?
Call 2534 (ALDI) from your ALDImobile (it’s a free call) or 1300 989 000 from any other phone (normal charges apply).

What is Aldis email?
enquiries@aldiss.com

Does ALDI have a customer service?
At ALDI, our customers are our mission. That’s just as true in our Contact Centers as it is in our stores. ALDI Customer Service employees are a direct link between our company and our customers.

How do ALDI deal with complaints?
Contact form You can call or write to one of our friendly customer services team. Available Monday to Saturday 8am to 8pm, Sunday and Bank Holidays 10am to 4pm the team will be happy to help with any queries or comments you may have.

Also Read: 4WD Supa Centre Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for Aldi Complaint information.

Use below complaint form to discuss problems you have had with Aldi, or how they have handled your complaints. Initial complaints should be directed to Aldi directly. You can find complaint contact details for Aldi above.

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Aldi Australia
Average rating:  
 33 reviews
 by Mariam Ali
Register service
City where company is located (optional): Brisbane

The lady at the counter was extremely rude and aggressive. I was overcharged for one of my items I bought last night and the tights I bought was not the right size. I took the items back the next day and tried to explain the rude lady at the counter that I wanted a refund on the tights and
I have been overcharged for my other product. She just shut me by saying that she she can only take onething at a time and right after that she again charged me on the overcharged product. And asking me to pay for the stuff i have already paid last night. I tried to excuse her and said," I have been overcharged for this item." And after that she called the store manager to solve the issue which she was not able to figure out.

 by Mark
Excessive bag searches
City where company is located (optional): Perth

Made a complaint about excessive back search was contacted by the standing area manager he was more interested in his own voice and defending the bag search policy. The individual was rude and aggressive and felt the need to disinfect myself after having spoken to the aggressive individual. The manner in which Aldi undertakes his bag search policy is a disgrace and shows what Aldi thinks of this customers.

 by pauleen
NOARLUNGA
City where company is located (optional): PORT Noarlunga

Disgusting, that you cannot contact anyone to make a complaint, about a rude Store Manager.
Should not be in Australia, if u do not have a contact.phone number.
I will not shop with Aldi anymore.
Angry customer.

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