Anaconda Australia complaints number & email.

TheComplaintPoint Australia
Average rating:  
 7 reviews
 by naomi tangi
funds taken and no goods received

On 1/12/21 i made a purchase online of $360 and funds were processed however no confirmation email was received regarding the order. 5 emails and 4 phones later over the last 8 days and the situation remains unresolved. i am out of pocket and have no goods. customer service is absolutely terrible. do not recommend

 by Leo
Customer service/staff/Alex and acting manager
City where company is located (optional): Highett

Bought an 80litre Oztrail dual zone fridge. Next day unboxed it and tried it out at home. Left compartment not working, no problem I call up anaconda Highett and speak to a young lady. She says bring it in, they have 9 in stock and “we can replace it”. Great. So I put the fridge and packaging in my car and drive the 10 minutes there. Meanwhile it’s 17:45 so 15 minutes to closing that’s why I rushed there.

Upon entry to store, the acting manager, I don’t know her name says it’s a warranty claim and need to check it out for 2 weeks meaning I’ve parted with my $700 and will have no fridge for 2 weeks while they “test it”

I literally just unboxed the item. If I used it and it failed, fine. But turning it on first time and it doesn’t work, you’ve sold me a faulty item. Not your fault I understand, just get me another. Nope. Even after being told by a young lady on the phone to come and they will replace it.

So clearly I was angry told them this is bullshit. A new guy who thought he was some sort of bouncer came and asked me to leave the store or he would call the police. I said please call the police. I’ll wait. At no time did I threaten or abuse anyone. I was angry but always in control and it was always about the fridge. This guy Alex is a joke. Thought he was running the door at some Eastern European discotheque. Please mate call the cops. Wanka

 by Darryl
Service
City where company is located (optional): Bayswater Victoria

Went to my local Anaconda store 21/5/22 10am been a long time customer since they opened in bayswater Victoria I went to buy a prospecting shovel as well as 2 gold monster 1000 an 2 equinox 800 detectors ask a female staff member for help she just wave her hands in the air and the look I got as she mumbled that I cannot repeat her was negative because I was taking her away from loading up a shelf I was not impressed with her attitude attitude. So I left the store and went to the miners den in Mitchum vic who got the sale for $4.5k of equipment will never go back to this store again.

 by Terence McKay
Service
City where company is located (optional): GLADSTONE PARK

Read productreview.com.au & search Anaconda for real custiomer experience re company's lack of responsiveness or interest in customer concerns & complaints. Don't bother - numbers of negative reviews a true reflection of this company.

 by Emma Schembri
Faulty item on purchase wont replace
City where company is located (optional): colac

So i pay $900 on a minelab detector get home open box only to discover its a faulty unit, i call the store they say bring it back we will send to minelab get it repaired. Umm no its not even a day old it was faulty out of the box so i want what i paid for a working detector but they refuse i am to drive 90 mins back to anaconda to return it for them to send off to minelab. Not good enough. Never shopping there again they don't care about the customers.

 by Peter
parts order refused
City where company is located (optional): Mackay

I entered the Mackay store today 7-9-2020 to order a part and was told that they are stocktaking and that the order cannot be taken. In what business does stocktaking shut your services down. If this is the case then they should have closed the doors.

 by Lesley Venville
Catalogue specials
City where company is located (optional): Devonport Tas

While I have no problem with the staff, I am feeling ripped off. Yesterday (Monday 16th March) I was just having a browse and saw the boat seats on special for $39, came home so my husband could go online to see if they would be good for our boat, (still on special) decided we would get one as well as two other things on special, I took pics of these so they could direct me in the right place (showing time and date it was in catalogue) had to pay $70 more. After thinking about this and feeling I should just return them because I feel it’s false advertising.. Not happy at all, everything still unopened in the car. Can this be done?

Anaconda Australia complaints number & email

Complaint Phone number: 1300 558 990

Complaint Email:

Website: https://www.anacondastores.com/

Head Office address: Level 6/111 Cecil St, South Melbourne VIC 3205

Get verified information about Anaconda complaints email & Phone number. If you wish to complain to Anaconda, call the complaints line on 1300 558 990. There are full contact details and information about the complaint procedures on the Anaconda website.

Anaconda Complaints email & Phone Number

How to make a Complaint to Anaconda

Complaints handling is available on the Anaconda website via ‘Customer Support.’ The first step is to call on the complaints line 1300 558 990. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Anaconda complaint contacts like Phone, email and support form

Complaint via Phone number : 1300 558 990

The Complaint via Email :

Complaint via  Support Form :  Anaconda Support Form

Anaconda complaint website : anacondastores.com

Tweet:

Corporate Head Office address

Level 6/111 Cecil St, South Melbourne VIC 3205

Also Read: Repco Complaints email & Phone Number

More Contact Number’s Of Anaconda

Anaconda customer service Contact : 1300 558 990

About Anaconda

Anaconda was set in November 2004 with an Australian retailing family. They have the largest selection of outdoor goods in Australia and supply the best equipment locally and internationally.

Products & Services

Products

Camping & hiking
Clothing
Footwear
Fishing
Water
Cycling
Snow
Gift cards

Also Read: Qut Library Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for Anaconda Complaint information.

Use below complaint form to discuss problems you have had with Anaconda, or how they have handled your complaints. Initial complaints should be directed to Anaconda directly. You can find complaint contact details for Anaconda above.

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TheComplaintPoint Australia
Average rating:  
 7 reviews
 by naomi tangi
funds taken and no goods received

On 1/12/21 i made a purchase online of $360 and funds were processed however no confirmation email was received regarding the order. 5 emails and 4 phones later over the last 8 days and the situation remains unresolved. i am out of pocket and have no goods. customer service is absolutely terrible. do not recommend

 by Leo
Customer service/staff/Alex and acting manager
City where company is located (optional): Highett

Bought an 80litre Oztrail dual zone fridge. Next day unboxed it and tried it out at home. Left compartment not working, no problem I call up anaconda Highett and speak to a young lady. She says bring it in, they have 9 in stock and “we can replace it”. Great. So I put the fridge and packaging in my car and drive the 10 minutes there. Meanwhile it’s 17:45 so 15 minutes to closing that’s why I rushed there.

Upon entry to store, the acting manager, I don’t know her name says it’s a warranty claim and need to check it out for 2 weeks meaning I’ve parted with my $700 and will have no fridge for 2 weeks while they “test it”

I literally just unboxed the item. If I used it and it failed, fine. But turning it on first time and it doesn’t work, you’ve sold me a faulty item. Not your fault I understand, just get me another. Nope. Even after being told by a young lady on the phone to come and they will replace it.

So clearly I was angry told them this is bullshit. A new guy who thought he was some sort of bouncer came and asked me to leave the store or he would call the police. I said please call the police. I’ll wait. At no time did I threaten or abuse anyone. I was angry but always in control and it was always about the fridge. This guy Alex is a joke. Thought he was running the door at some Eastern European discotheque. Please mate call the cops. Wanka

 by Darryl
Service
City where company is located (optional): Bayswater Victoria

Went to my local Anaconda store 21/5/22 10am been a long time customer since they opened in bayswater Victoria I went to buy a prospecting shovel as well as 2 gold monster 1000 an 2 equinox 800 detectors ask a female staff member for help she just wave her hands in the air and the look I got as she mumbled that I cannot repeat her was negative because I was taking her away from loading up a shelf I was not impressed with her attitude attitude. So I left the store and went to the miners den in Mitchum vic who got the sale for $4.5k of equipment will never go back to this store again.

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