Recently updated on February 6th, 2024 at 05:40 am
EB Games is an Australian gaming merchandise retailer. Get verified information about EB Games complaints email & Phone number. Phone or write in the first instance. The complaints line is (07) 4800 4084. If you wish to correspond with EB Games online you should use the online form via their website.
EB Games Contact Information
Report complaints to corporate and get satisfaction
Phone number : (07) 4800 4084
Support Email : customer.service@ebgames.com.au
Support Form : EB Games Support Form
Company website : ebgames.com.au
Tweet: ebgamesaus
Corporate Head Office address
Trade Coast Central, 25 Backhouse Pl, Eagle Farm QLD 4009, Australia
Customer service hours:
How to make a Complaint to EB Games
Complaints handling is available on the EB Games website via ‘Customer Support.’ The first step is to call on the complaints line (07) 4800 4084. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
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More Contact Number’s Of EB Games
EB Games customer service Contact : (07) 4800 4084
About EB Games
EB Games Australia is an Australian video game and entertainment software retailer. EB Games mainly sells video games, consoles, and accessories for Nintendo, PC, PlayStation and Xbox systems. The business runs a further 40 EB Games stores in New Zealand.
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Products
Video Games, Consoles and Accessories
Resources EB Games
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People Also Ask
Where is EB Games head office?
Trade Coast Central, 25 Backhouse Pl, Eagle Farm QLD 4009, Australia
How many employees does EB Games have?
Company size: 1,001-5,000 employees
Who is EB Games Australia CEO?
Steve Wilson
How do I email the CEO of EB Games?
customer.service@ebgames.com.au
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Hopefully, We helped you to get some genuine records for EB Games Complaint information.
Use below complaint form to discuss problems you have had with EB Games, or how they have handled your complaints. Initial complaints should be directed to EB Games directly. You can find complaint contact details for EB Games above.
Customer Reviews & Complaints
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Just wanted to express how much I adore EB games. This particular EB gaming adventure took place at Eastland (also known as Ringwood EB games), when I was merely exploring. The staff was there to answer any questions I had and would not stop talking to me until I had the information I needed. The PS4 game that I received for my PS5 made me very happy. They not only informed me that PS4 games are compatible with PS5, with the exception of those that are copies of PS5, but they also offered me a week to return it in case it didn't work—which it did. EB Games is the store to visit if you're searching for a nice spot to get your gaming supplies.
Went in to trade some games. But the customer service was a horrible experience. I was just inquiring why they charge 100$ for a digital copy of a game that is only 69 on disk. The staff got there nose out of joint then asked me if I knew what I was talking about to which I replied that’s why I’m just asking the question not having a go at you. I’ve been a EB games customer for over 10 years and have never had a bad experiences. But this place and there staff where something else not only did I get told I shouldn’t have brought a Xbox s they said I should Maybe think about games that have any value to resell. I will not be coming back to EB games EVER sad just like maccas there’s no love for the customer anymore.
Firstly, their customer service agent accused me of something I never did. Then states my purchase would arrive before Christmas. I ring the store and customer service on Xmas Eve only to be told I won’t get it till July. Not once has EB Games has ever contacted me. Don’t buy from this very average company. I’ve learnt my lessons.
Rating is less than 1 star.
My advise, be honest with your customers. Pick your game up. Your staff need some training, as it’s evident they’ve had nine.
Customer service is non existent
Staff are horrible and they have their security friends harass you and your partner for making complaints. Horrible staff at the Kempsey store. VERY NASTY indeed!!
Rude and not at all helpful, I was willing to a pay an extra $150 on another purchase however I was accused of damaging the product which was clearly in new condition he went on about not being able to resell the item. The item had been opened and plugged in however it is not the right keyboard, it has misleading advertisement on the product and does not do what it claims to do. I read the conditions about exchange and it says within 7 days. I will never buy from this company ever again.