Jetstar complaints number & email.

Jetstar
Average rating:  
 9 reviews
 by Anonymous

Notice how Jetstar doesn't have an appropriate review or complaints section on their website? Ya, it's for a reason.

 by Sophie
Cancellations/ changing flight dates
City where company is located (optional): Adelaide

If i could score them lower than a 1 star I would. I understand that the Consultants that I dealt with today are just doing their job but they severely lack any sense of empathy or understanding. I don't blame them, I blame the companies policies that they are required to follow. To summarise my story, I booked tickets online and accidentally selected the wrong dates. this is an easy thing to do in the online booking as it is quite literally just the press of a button that makes all the difference. I called to change the dates and expressed my apologies for for doing something as silly as this. I was expecting a change fee which I completely understood until they slapped me with a $400 'difference fee'. I asked why it was $400 as that is A LOT of money and they explained that it was the difference in flight prices. Due to me being an anxious person I agreed and went on to payment. At the same time I was talking to a friend about the issue and she convinced me to not pay it. I then went to the Live chat to see if we could further understand and resolve the issue. They did not. They explained that there was no change fee applied but it was just the difference in flights. I checked online and the difference was $200 not $400??? I asked them to explain that and they said the reason it's $400 because i'm changing my flights so the flight prices would be different. that is literally a change fee? I am happy to pay the $200 as its understandable but $400 is unreasonable. The issue was not resolved. They, nor anyone else from this company was of any help and today they have lost numerous loyal customers due to this one experience.

They should also have a direct review and complaint source on their website which they clearly don't have for obvious reasons. Hopefully this has helped to persuade someone to book wiht another company before wasting your money with this one.

 by Jaswinder
Baggage
City where company is located (optional): Australia

My baggage was checked in from kl to Melbourne and today already 4days have not recived my baggage. And today my daughter took flight from Melbourne to kl her baggage was not on the flight. Continging flight but baggage hadling very bad.

 by Kieu Nguyen
Bad customer service and no alternative solutions
City where company is located (optional): Jetstar.com.au

My flight was cancelled last minutes by Jetstar before I went to the airport to check-in. I rang the hotline to resolve my issue and find another flight but no one picked up. I was so frustrated and stressed to figure out at that time. Really bad service!

 by Debra
FLIGHTS BEING CANCELLED

If I could give a half Star I would. First my 6am flight was cancelled, then offered a 3pm flight, which then also got cancelled on the day at 6am when I was on my way to the Airport. Now sitting here waiting for a 5pm flight to Sydney.. Just ridiculous having to wait all day with no offer of vouchers to out of pocket expenses now that I'm stuck here all day... Couldn't change the hire car, and now an extra day of parking charges as well... Never again Jetstar...

 by Mahmoud
Travel

Vey bad service

I love never use them again me and my family

They ripped us off

 by John Milton Le Raye
Refunds and Call Center
City where company is located (optional): Osborne

There are serious issues with your Overseas Call Centre. Very long wait times, and a firm refusal to seek any solution. Requests to be be escalated to someone in Australia are denied.

While on hold I heard chickens clucking and other strange industrial type noises.

What is going on?

 by Bernard
Contact/Cancellation
City where company is located (optional): Sydney

Complete fail. Every attempt over six days, through the Jetstar web site, through phone numbers, an actual chat with 'Marilyn' and email address were completely unsuccessful. This company has constructed a complete barrier to allow customers to actually contact them. I actually rate them at zero.

 by Thi nguyen
City where company is located (optional): Australia

My flights to Japan is disrupted due to the covid 19 and travel restrictions , Jetstar will not give my money back , even though we can not travel anywhere at the moment .

Jetstar complaints number & email

Complaint Phone number: 131538

Complaint Email: customer.care@jetstar.com

Tweet: Jetstar

Website: https://www.jetstar.com/au/

Head Office address: Jetstar Australia. PO Box 4713, Melbourne, VIC 3001, Australia

Get verified information about Jetstar complaints email & Phone number. If you wish to complain to Jetstar, call the complaints line on 131 538. There are full contact details and information about the complaint procedures on the Jetstar website.

Jetstar complaints email & Phone number

How to make a Complaint to Jetstar

Complaints handling is available on the Jetstar website via ‘Customer Support.’ The first step is to call on the complaints line 131 538. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Jetstar complaint contacts like Phone, email and support form

Complaint via Phone number : 131 538

The Complaint via Email : customer.care@jetstar.com

Complaint via  Support Form :  Jetstar Support Form

Jetstar complaint website : www.jetstar.com/au/

Tweet: @JetstarAirways

Corporate Head Office address

Jetstar Australia. PO Box 4713, Melbourne, VIC 3001, Australia

Also Read: Expedia Australia complaints number & email

More Contact Number’s Of Jetstar

Customer service Jetstar : 131 538
Jetstar lost, late or damaged baggage: 1800 687 374
Group bookings Jetstar: 1300 792 688
Jetstar Travel Card: 1300 013 800
Travel insurance enquiries Jetstar: 1800 257 504
Jetstar Mastercard and Platinum Mastercard: 1300 150 100
Jetstar lost or stolen cards: 1300 013 800
Frequent flyer enquiries: 13 11 31

About Jetstar

Jetstar Airways Pty Ltd, trading as Jetstar, is an Australian low-cost airline (self-described as “value based”) headquartered in Melbourne. Jetstar carries 8.5% of all passengers travelling in and out of Australia.

Products & Services

Service

Flights services
Hotels and Airbnb services
Car services

Also Read: Paypal complaints number & email.

Hopefully, We helped you to get some genuine records for Jetstar Complaint information.

Use below complaint form to discuss problems you have had with Jetstar, or how they have handled your complaints. Initial complaints should be directed to Jetstar directly. You can find complaint contact details for Jetstar above.

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Jetstar
Average rating:  
 9 reviews
 by Anonymous

Notice how Jetstar doesn't have an appropriate review or complaints section on their website? Ya, it's for a reason.

 by Sophie
Cancellations/ changing flight dates
City where company is located (optional): Adelaide

If i could score them lower than a 1 star I would. I understand that the Consultants that I dealt with today are just doing their job but they severely lack any sense of empathy or understanding. I don't blame them, I blame the companies policies that they are required to follow. To summarise my story, I booked tickets online and accidentally selected the wrong dates. this is an easy thing to do in the online booking as it is quite literally just the press of a button that makes all the difference. I called to change the dates and expressed my apologies for for doing something as silly as this. I was expecting a change fee which I completely understood until they slapped me with a $400 'difference fee'. I asked why it was $400 as that is A LOT of money and they explained that it was the difference in flight prices. Due to me being an anxious person I agreed and went on to payment. At the same time I was talking to a friend about the issue and she convinced me to not pay it. I then went to the Live chat to see if we could further understand and resolve the issue. They did not. They explained that there was no change fee applied but it was just the difference in flights. I checked online and the difference was $200 not $400??? I asked them to explain that and they said the reason it's $400 because i'm changing my flights so the flight prices would be different. that is literally a change fee? I am happy to pay the $200 as its understandable but $400 is unreasonable. The issue was not resolved. They, nor anyone else from this company was of any help and today they have lost numerous loyal customers due to this one experience.

They should also have a direct review and complaint source on their website which they clearly don't have for obvious reasons. Hopefully this has helped to persuade someone to book wiht another company before wasting your money with this one.

 by Jaswinder
Baggage
City where company is located (optional): Australia

My baggage was checked in from kl to Melbourne and today already 4days have not recived my baggage. And today my daughter took flight from Melbourne to kl her baggage was not on the flight. Continging flight but baggage hadling very bad.

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