Jetstar complaints number & email.
Notice how Jetstar doesn't have an appropriate review or complaints section on their website? Ya, it's for a reason.
If i could score them lower than a 1 star I would. I understand that the Consultants that I dealt with today are just doing their job but they severely lack any sense of empathy or understanding. I don't blame them, I blame the companies policies that they are required to follow. To summarise my story, I booked tickets online and accidentally selected the wrong dates. this is an easy thing to do in the online booking as it is quite literally just the press of a button that makes all the difference. I called to change the dates and expressed my apologies for for doing something as silly as this. I was expecting a change fee which I completely understood until they slapped me with a $400 'difference fee'. I asked why it was $400 as that is A LOT of money and they explained that it was the difference in flight prices. Due to me being an anxious person I agreed and went on to payment. At the same time I was talking to a friend about the issue and she convinced me to not pay it. I then went to the Live chat to see if we could further understand and resolve the issue. They did not. They explained that there was no change fee applied but it was just the difference in flights. I checked online and the difference was $200 not $400??? I asked them to explain that and they said the reason it's $400 because i'm changing my flights so the flight prices would be different. that is literally a change fee? I am happy to pay the $200 as its understandable but $400 is unreasonable. The issue was not resolved. They, nor anyone else from this company was of any help and today they have lost numerous loyal customers due to this one experience.
They should also have a direct review and complaint source on their website which they clearly don't have for obvious reasons. Hopefully this has helped to persuade someone to book wiht another company before wasting your money with this one.
My baggage was checked in from kl to Melbourne and today already 4days have not recived my baggage. And today my daughter took flight from Melbourne to kl her baggage was not on the flight. Continging flight but baggage hadling very bad.
My flight was cancelled last minutes by Jetstar before I went to the airport to check-in. I rang the hotline to resolve my issue and find another flight but no one picked up. I was so frustrated and stressed to figure out at that time. Really bad service!
If I could give a half Star I would. First my 6am flight was cancelled, then offered a 3pm flight, which then also got cancelled on the day at 6am when I was on my way to the Airport. Now sitting here waiting for a 5pm flight to Sydney.. Just ridiculous having to wait all day with no offer of vouchers to out of pocket expenses now that I'm stuck here all day... Couldn't change the hire car, and now an extra day of parking charges as well... Never again Jetstar...
Vey bad service
I love never use them again me and my family
They ripped us off
There are serious issues with your Overseas Call Centre. Very long wait times, and a firm refusal to seek any solution. Requests to be be escalated to someone in Australia are denied.
While on hold I heard chickens clucking and other strange industrial type noises.
What is going on?
Complete fail. Every attempt over six days, through the Jetstar web site, through phone numbers, an actual chat with 'Marilyn' and email address were completely unsuccessful. This company has constructed a complete barrier to allow customers to actually contact them. I actually rate them at zero.
My flights to Japan is disrupted due to the covid 19 and travel restrictions , Jetstar will not give my money back , even though we can not travel anywhere at the moment .
Complaint Phone number: 131538
Complaint Email: firstname.lastname@example.org
Head Office address: Jetstar Australia. PO Box 4713, Melbourne, VIC 3001, Australia
Get verified information about Jetstar complaints email & Phone number. If you wish to complain to Jetstar, call the complaints line on 131 538. There are full contact details and information about the complaint procedures on the Jetstar website.