RACV complaints number & email.
We signed up for emergency assist as our cooling system had stopped working on the 13/01/22. We paid Aud 269 to sign up and get immediate assistance and a yearly fee of AUD 90 was added on top of that. A plumber visited our site the same day, viewed the evaporative cooler and verbally told us the motor has siezed. He had not provided any written report and told us RACV will contact us. We waited for another 3 days but didn’t hear from RACV, so we called up and had to explain the situation to the staff member. I asked for a written report and was told someone will get back to me. After a few days on the 18/1, I received an email, providing me a job call out number for the 13/1 but no written report from the person who attended the venue was given. We ended up calling two other times and were given the run around with no concrete information. Every time we asked for a receipt number for our call, we were told none available. This resulted in multiple calls and explaining the situation all over again. Then on the 20/1 we received a quote from a new plumbing company to view the cooler again with a call out fees of AUD 89, when we called the plumbing agency we were informed the report attached on the email from RACV was for a different address and not our house. The plumbing agency had emailed RACV on the 21st regarding this but they had not got any reply as of today.
We called RACV again on the 24/1 and requested to speak to a manager or provide a ticket number so the calls can be traced but we were given another run around resulting hours on the phone and the phone hung up because my husband was getting frustrated with these long waits during his lunch break and no concrete results from the staff. I called RACV again and requested to be connected to the quotes department but no one picked up and the call was connected to emergency staff receiving emergency assist again. I explained the situation all over again and had requested for the initial report to be emailed to me.
We would have been better off calling a plumber to settle the evaporative cooling instead of using RACV emergency home assist on the 13/1/22. It has been a waste of money on our end. The plumber who visited and analysed the cooling system on the 13/1 should have provided a written report immediately. The staff at RACV had sent the wrong report to the next plumber who was supposed to quote on the job. All these has resulted us suffering on the days we have had very high temperature. We are still waiting for this to be resolved and I would like my money back. Emergency home assist is a waste. i had requested for a call back to complain but i doubt i will hear from them for another week or so.
Complaint Phone number: 13 72 28
Complaint Email: info@racv.com.au
Tweet: RACV
Website: https://www.racv.com.au/
Head Office address: Level 7 485 Bourke Street, Melbourne VIC 3000, Australia
Get verified information about RACV complaints email & Phone number. Call 13 72 28 to make a complaint to RACV about their service. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. The website explains things clearly.
RACV Complaints email & Phone Number
How to make a Complaint to RACV
RACV operates an easy to follow complaints procedure. The first step is to call the complaints line on 13 72 28. They say the vast majority of complaints are successfully resolved at this stage. If yours is not, then the subsequent steps to take are clearly shown on the website.
RACV complaint contacts like Phone, email and support form
Complaint via Phone number : 13 72 28
The Complaint via Email : info@racv.com.au
Complaint via Support Form : RACV Support Form
RACV complaint website : racv.com.au
Tweet: racv_official
Corporate Head Office address
Level 7 485 Bourke Street, Melbourne VIC 3000, Australia
Also Read: Simply Energy Complaints email & Phone Number
More Contact Number’s Of RACV
Roadside Assist: 13 11 11
RACV Retail Stores: 13 RACV (13 72 28)
Insurance Claims: 13 19 03
RACV Community Foundation: (03) 9790 2919
RACV Head Office: (03) 9790 2211
Hearing Impaired TTY: 13 36 77
Calling from overseas: +61 3 8832 7980
Media enquiries: (03) 9790 2572
Travel & Leisure
Travel HolidayLine: 13 13 29
Cruises & Tours: 1300 850 884
RACV Marine: 1300 870 922
In the Home
Emergency Home Assist (24 hours): 13 Home (13 46 63)
Home Security: 13 27 56
Smart Home: 13 27 56
RACV Club
RACV Club Membership: 1300 501 501
City Club: (03) 9944 8888
Healesville Country Club: (03) 5962 4899
Finance
Car & Personal Loans: 13 15 60
Salary Solutions: 1800 680 180
RACV Resorts
Cape Schanck: (03) 5950 8000
Cobram: (03) 5871 9700
Goldfields (Creswick): (03) 5345 9600
Hobart Hotel: (03) 6270 8600
Inverloch: (03) 5674 0000
Noosa: (07) 5341 6300
Royal Pines (Gold Coast): (07) 5597 8700
Torquay: (03) 5261 1600
On the Road
Emergency Roadside Assistance,
Batteries & Parts (24 hours): 13 RACV (13 72 28)
Extra Care & Total Care (24 hours): 1800 333 300
Drive School: 1300 788 229
Motoring Advisory Line: (03) 9790 2190
About RACV
The Royal Automobile Club of Victoria (RACV) is a motoring club and mutual organisation. They provides motoring and mobility, home, leisure, financial services and general insurance.
RACV has more than 2 million Members and, as a mutual, operates in a very different way to shareholder-based companies
Products & Services
Services
Motoring and Mobility Services
Home Services
Insurance
Financial Services
Retail
Member Advocacy
Lifestyle Club
RACV Resorts
People Also Ask
What is RACV in Australia?
These include Emergency Roadside Assistance, Motor Insurance, Home Insurance, Home Trades and an increasing range of options in the cleaner energy space, such as RACV Solar.
Is RACV Australia owned?
Royal Automobile Club of Victoria, commonly known as RACV, is a motoring club and mutual organisation. Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria.
How do I contact RACV?
General enquiries 13 72 28.
Does RACV have a grace period?
You have a cooling-off period that allows you to cancel your Policy within 21 days of it being issued if you tell us within this period. If you have not made any claims on your Policy, we will refund in full the premium you have paid.
Also Read: Australian Super Complaints email & Phone Number
Hopefully, We helped you to get some genuine records for RACV Complaint information.
Use below complaint form to discuss problems you have had with RACV, or how they have handled your complaints. Initial complaints should be directed to RACV directly. You can find complaint contact details for RACV above.
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We signed up for emergency assist as our cooling system had stopped working on the 13/01/22. We paid Aud 269 to sign up and get immediate assistance and a yearly fee of AUD 90 was added on top of that. A plumber visited our site the same day, viewed the evaporative cooler and verbally told us the motor has siezed. He had not provided any written report and told us RACV will contact us. We waited for another 3 days but didn’t hear from RACV, so we called up and had to explain the situation to the staff member. I asked for a written report and was told someone will get back to me. After a few days on the 18/1, I received an email, providing me a job call out number for the 13/1 but no written report from the person who attended the venue was given. We ended up calling two other times and were given the run around with no concrete information. Every time we asked for a receipt number for our call, we were told none available. This resulted in multiple calls and explaining the situation all over again. Then on the 20/1 we received a quote from a new plumbing company to view the cooler again with a call out fees of AUD 89, when we called the plumbing agency we were informed the report attached on the email from RACV was for a different address and not our house. The plumbing agency had emailed RACV on the 21st regarding this but they had not got any reply as of today.
We called RACV again on the 24/1 and requested to speak to a manager or provide a ticket number so the calls can be traced but we were given another run around resulting hours on the phone and the phone hung up because my husband was getting frustrated with these long waits during his lunch break and no concrete results from the staff. I called RACV again and requested to be connected to the quotes department but no one picked up and the call was connected to emergency staff receiving emergency assist again. I explained the situation all over again and had requested for the initial report to be emailed to me.
We would have been better off calling a plumber to settle the evaporative cooling instead of using RACV emergency home assist on the 13/1/22. It has been a waste of money on our end. The plumber who visited and analysed the cooling system on the 13/1 should have provided a written report immediately. The staff at RACV had sent the wrong report to the next plumber who was supposed to quote on the job. All these has resulted us suffering on the days we have had very high temperature. We are still waiting for this to be resolved and I would like my money back. Emergency home assist is a waste. i had requested for a call back to complain but i doubt i will hear from them for another week or so.
