Recently updated on February 5th, 2024 at 04:58 am

virgin Australia is an Australia-based airline. Get verified information about virgin Australia complaints email & Phone number. Phone or write in the first instance. The complaints line is 13 67 89. If you wish to correspond with virgin Australia online you should use the online form via their website.

Virgin Australia Contact Information

Report complaints to corporate and get satisfaction

Phone number : 13 67 89

Support Email:

Support Email:

Support Form:  Virgin Australia Support Form

Company website:

Tweet: virginaustralia

Corporate Head Office address

56 Edmondstone Rd, Bowen Hills QLD 4006

How to make a Complaint to Virgin Australia

Complaints handling is available on the Virgin Australia website via ‘Customer Support.’ The first step is to call on the complaints line 13 67 89. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Also Read: Brisbane City Council Complaints email & Phone Number

More Contact Number’s Of Virgin Australia

Virgin Australia Head Office: (07) 3295 3000
Membership Contact Centre: 13 18 75
Shareholder: 1300 552 270
Virgin Australia Holdings Ltd’s Share Registry: 1300 552 270

Australia (Toll Free): 1300 170 911
New Zealand (Toll Free): 0800 443 744
USA (Toll Free): 866 810 7162
All other Countries (International Tolls apply): +61 7 3295 2257

About Virgin Australia

Virgin Australia, is among Australia’s biggest airlines, and it is the largest airline by fleet size to use the Virgin brand. The airline has since expanded to directly serve 42 cities in Australia, from hubs in Brisbane, Melbourne and Sydney.

Products & Services

Resources Virgin Australia


People Also Ask

Is Virgin Australia returning to NZ?
Virgin Australia has today resumed flights to Queenstown, New Zealand. To celebrate, Virgin Australia has launched the Return to Queenstown Sale with 15,000 Economy fares from $409 return*. Seats are on sale now at until midnight AEST this Sunday 6 November 2022.

How much carry on luggage is allowed on virgin?
All passengers flying in our Economy (Light, Classic & Delight) or Premium cabins can take one piece of hand baggage per person weighing up to 10kg (or 22lb).

Can you take an umbrella on a plane Virgin Australia?
Items allowed onboard

Can I still travel to Australia from NZ?
From 21 February 2022, all visa holders who are fully vaccinated in accordance with Australia’s international border entry requirements will be able to arrive in Australia without needing an approved travel exemption.

Also Read: ABC Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for Virgin Australia Complaint information.

Use below complaint form to discuss problems you have had with Virgin Australia, or how they have handled your complaints. Initial complaints should be directed to Virgin Australia directly. You can find complaint contact details for Virgin Australia above.

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Virgin Australia
Average rating:  
 2 reviews
 by Harlow

Yesterday's flight on the VA 45 from Brisbane to Denpasar (Bali, Indonesia) was our greatest foreign Virgin experience to date.
I would want to thank Tina from customer service for helping us check in our luggage. She was really patient and nothing was too much trouble.Our journey began in a pleasant way, despite much hardship.
Thank you Tina; we have had problems in the past.

 by Steve seal
Customer service
City where company is located (optional): Brisbane

Very poor response time, difficult to change flights unless you want to wait forever on hold , very poor service