Chemist Warehouse Australia complaints number & email.
Very bad. No respect for customers. The rating is zero. The form forces to choose a rating. It's a big zero.
Very poor customer Service. Customer service rep was rude, kept talking over and cutting off the sentences. Refused to accept the complaint, refused to explain why the prescription was not processed, refused to pass on to the supervisor, eventually when the supervisor came online she was unprofessional and unhelpful and hung up.
The customer service is extremely bad , my wife adked to try test some perfume, and was made to feel like she was interrupting the the staff member of other work she was doing. . she replied abruptly, in dismissive tone and with no care for the customer she was serving.
The old lady , maybe she is a manager or senior staff who talked so rude to the customer and it is not the first time that I got the bad experience from her at the counter. She should improves her customer service skill because everything that we got from your shop is not for free.
I was shopping for years in CW. However, I will never again step my foot in one of the stores.
I was buying a body spray and as I came to the checkout, I asked cashier to check if they had a brand of a hairspray that I always use. I took it out of my bag and handed to him, he took it and scanned it. He informed me that he did not have that brand in any of the stores and gave my item back into bag. After I have paid and left the store, as I was calmly walking on the street, shops' security person runs to me and block my way saying that I took something. I was with my headphones and got scared. He then pulls my bag and me, yelling that I took something! I have opened my bag that had only my items and showed what I paid for - that very body spray. He waves at me with an open packaging of whatever that was and says that I took it. Pulls my bag and looks inside, however there is only my things. Which I show once again being completely terrified. He takes the item I have purchased and keeps yelling at me. Pulls me even after asking to let go, to the point my headphone falls out. He takes it and ask if it is mine. Then picks it up and marches away with something I have paid for and my headphone! ARE YOU KIDDING ME? I was left shaking and scared in the middle of the street nearly in a panic attack. How are you hiring such people? Where is your customer service? How can someone do this without any reason? This is disgusting!
Very disappointed from the attitude of customer service by Kirsty-said she is the manager. Very bad for chemist warehouse!!!
I rate - 0 for Chemist warehouse. Worthless shopping there. Non potential staff , always miscommunicating. Wasted an hour to handover my goodie bags (Instead of 2 as they promised , gave 1) I had to undergo lots of stress with my daughter - by awaiting their response
2) no coordination between staff - useless employees who doesn't care customers.
3) Always confuse customers about promotions but wont give samples/goodie bags as they promise.
All my dear friends, NEVER SHOP AT CHEMISTWAREHOUSE.
Here is my complaint raised through Email:
My family and I are your regular customers since a decade. Recently made transactions and details are as follows:
Invoice Number: 39345056718487080
Purchase Amt: $122.79
Served by 60308 Kyie(TILL05)
Purchase Date : 01 Oct 2020
Issue/Complaint: When we made above transaction the lady who billed the items went and checked with manager about the promotion ( 21 items - goodie bag) and confirmed us we will be getting 2 goodie bags but they are awaiting goodie bags ( which are part of promotion) - Make a note here we wanted around 15 minutes with kids. She took a copy of our bill and collected contact details and said we will be contacted once they received the stock of goodie bags.
after 2 to 3 days another lady called Teresa called us and confirmed they received the bags and asked us to collect 2 bags ( which willbe kept a side on my name - Maddy).
After completing our busy business day at work, we went this evening to collect bags and the lady from pharma and the person in the billing counter started confusing us and gave only one bag. we asked for the reason and she said we need to purchase items for $60 more. i understood that the people working at chemist are totally hopeless and lacking knowledge. Again made us to wait for 30 minutes and lady in the billing counter went and spoke to the pharmacist . came with 2 slips and told this was happening due to miscommunication.
She started explaining to me what is skin care and what is body care. I was so FRUSTRATED for your customer service. I never heard that facial moisturisers are part of body care. It is so sick to meet and waste my precious time at Chemist warehouse. I will add my feedback on your site and in public forums.
finally, i had to undergo lots of stress for being a loyal customer of chemist warehouse.
I NEED YOUR IMMEDIATE RESPONSE AND ATTENTION.
Now i will look for other options to raise a complaint against Chemist Warehouse.
I WANT TO KNOW: why your miscommunication wasted our valuable time .
Why Chemist warehouse doesn't work for 'CUSTOMER SATISFACTION'.
i bet you will lose all loyal customers soon if you would like to continue with same kind of customer service.
If you want to feel like a child and abused for an honest mistake in using the open rear door in the carpark that is not signposted as being a No Entry passage way then visit Mayfield Chemist Warehouse. Lena will kindly escort you out the back door so you can return through the front as well as taking your car registration details and threaten you with police action. Then, once you provide your name you can make your purchase to be told never to return!
the staff at the hurstville forest road named Nanuma K was very rude to me, I ordered items online, and I knew they were still pending and not ready to pick them up, because I had ordered 1 hour, I went to ask at the cashier and met Nanuma K, I said I I know my item is not ready to be taken, can you please check how much longer I will be able to retrieve my item, she looks at my cellphone and with a loud and rude voice you don't see it's not ready to be taken, then I say I just want to know how long iIcan take it, she answers 4 hours more can be taken, I have waited 1 hour I just asked to help me check, because I don't live in Hurstville, then she rudely goes to the rear staff don't ask me, I don't know, I want to ask again but he immediately next waiting please, and do not want to serve me anymore, why is the Hurtsville Forest road chemist warehouse service named Nanuma K so rude to me? I am very disappointed with the service there
Chemist Warehouse Majura ACT sold me product that had actually expired before I bought it. Even with a receipt they would not exchange it. I then tried their official complaints line and got a 'cheapest outsourcer' a message like sorry about your shopping experience, meaning systemic ignorance of the ACCC and consumer rights is deeply ingrained. On 5th try they now want to replace it for me, but not redress this unambiguous corporate non-compliance with the law.
Complaint Phone number: 1300 367 283
Complaint Email: firstname.lastname@example.org
Tweet: Chemist Warehouse Australia
Head Office address: 44-54 Raglan St, Preston VIC 3072
Get verified information about Chemist Warehouse complaints email & Phone number. If you wish to complain to Chemist Warehouse, call the complaints line on 1300 367 283. There are full contact details and information about the complaint procedures on the Chemist Warehouse website.