Chemist Warehouse Australia complaints number & email.
The only reason I am giving one star is the girl behind the counter found the jelly beans. There was only one size packet of these jelly beans, I know it's a approximately 8 packets. Any other chemist Warehouse on I walked into, has three or four different sizes and has three or four different locations across the front of the counter and large amounts for a customer to buy. I'd love to see the sales figures of the Bourke Street store any other store of equivalent size.
This stores layout is unlike any chemist Warehouse I have ever seen. I've seen small chemist Warehouse in Adelaide yep we still organised functional with items in a position to give them the best chance of sale. You're Indian male workers advice I was given means he needs to go and and get some mental health help or attended drug rehab and come back into reality and not live in a fantasy world. I asked if they had something to help my glasses not fog up while wearing a face mask. He told me to buy a visor as this will fix my problem. Why would you tell someone who is having vision issues to go on decrease their vision more as the visor will make the glasses fog even more. I would rather of him told me he does not know. His adviced in my opinion for example me asking supercheap Auto for a product to stop my windscreen from fogging up and I'm telling me to paint it Black. As for your manager the number one rule I'm getting a product in it's best sale position in a store used to not put it past where you pay for it and next to the exit door and then provide your customer no way to return. I am unable anyway understand the managers concert logic to put a product to help someone's vision when you are running a store that is severely cramp and fruit someone with great vision major safety concern. So why would the manager glasses to help them see past the point of sale where 3 of the staff members an idea they were in a secluded and incorrectly lighted position near the exit door I need to make it worse prevent your customer from coming back in even if by chance with their low vision they saw it they still come buy it. So the only option would be to steal it which then and even bigger loss to store. If I was to give the manager any advice position something that you're trying to sell that relates to someone's vision at the front of the store near the entry in a well lit section and highly visible so someone with the decreased visibility we'll still see the product. Her concept to me is like promoting there's a huge store specials in Melbourne in a Sydney newspaper. Yes you'll get some sales but you've done everything you can to decreased them. I think you need to take the manager and have them have a look around some other chemist Warehouse stores. Where is some cases at tight and cramped but are organised, displayed neatly, with ample lighting giving the product the best chance of high turnover. I understand as well we are having major issue with corona virus. It's most contagious during the first few days the manager is having people's temperature taking before entering the store. What if a person unaware of having corona virus it felt a little unwell came to the store to purchase some more face masks to prevent the spread of the virus but refuse to be allowed to go in because I had a temperature. that customer then walked back out to the middle of the CBD and could coming contact with hundreds of people intern causing hundred more cases in. You can't blame that person they attempted to buy more you are a chemist that deals with sick people sick people have a temperature sick people need medication the last time I checked a chemist is where you buy medication. I'm sure there is a better solution that enables a sick person to get their medication and as in the example I stated prevent the spread to hundreds of people all because of temperature. Not everybody when sick a somebody to go and get the medicine and look after them. Some people have to do it for themselves. This store is the worst example of a chemist Warehouse franchise I have ever seen. The only way to fix it is to put people who know what they are doing in the correct job positions for their qualifications. Chemist Warehouse needs to do a major review on every single person to drop in that place. I understand why people say that I get good customer service. Good customer service starting a good manager. If the manager can't do their job no one under them can do there's the people who serve at this store. Have obviously not being trained correctly have no leadership and quite clearly not getting any logical decision making from the top the manager of the store.
I have always shopped with Chemist Warehouse and spent a great deal of money there. In my last order my package arrived with one missing item. After making enquiries I was advised that, as the cost of the missing item was so low, Chemist Warehouse would not send the item to me. My only option was to be refunded. As the error was not mine but that of Chemist Warehouse, I think this decision is shameful. My complaint was answered with "I'm sorry to hear an item was missing" and absolutely nothing about their refusal to post my item. Disgusted with such a large company !!!!!!!!!!!!
Bad customer service from one senior female attendant.
Bad customer service
Complaint Phone number: 1300 367 283
Complaint Email: firstname.lastname@example.org
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Head Office address: 44-54 Raglan St, Preston VIC 3072
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