Chemist Warehouse Australia complaints number & email.

Chemist Warehouse Australia
Average rating:  
 32 reviews
 by Rohit
Online Order
City where company is located (optional): Sydney

It's been 3 weeks that order is placed and yet not shipped. No responses to online enquiries , emails or customer care calls. There is no way to cancel the order as well.

 by Andrew
Online orders

Only giving one star as zero is not an option. Ordered delivery on the Chemist Warehouse website. Next day the money has been taken from my account. 17 days later the order is still processing and no one will reply via their email process, form process or answer the phone. This is absolutely disgusting customer service. They have stolen my money! I know covid is around and delays are expected but the lack of care or communication is the issue. Their website acknowledges the delays caused by covid but is still promising online orders will be processed in 48 hours. This is false advertising at its best. NEVER BY FROM THIS COMPANY! THEY DONT CARE ABOUT YOU... ONLY YOUR MONEY. Support local business!

 by Julie
Rude and Dismissive attitude displayed
City where company is located (optional): Wollongong

I had several questions about the availability of heart and other medication as a Senior without any family, in case of needing to Isolate or having Covid at home.

The current Policy is that medication is not dispensed unless a full month has expired from last purchase. I queried this as am over 70 and considered vulnerable and wanted to know how I could access my medication while at home if I was in a Covid situation.

The person Chris who is supposed to manage three stores in the Illawarra told me they don’t deliver- BUT go to my local chemist and get them to deliver????

I explained that THEY are my local store for many years!!!

I also stated that there are Government initiatives to help people like me should the situation arise.

This person Chris repeatedly told me that they don’t deliver and to get help at my local Chemist.

He walked off leaving me with no option but to go home and try to find out myself.

Well, Chemist Warehouse’s own website does state that they deliver!!!
Also mentions “vulnerable people needing assistance”

I also found out about the “Home Medicines Service “ which has been set up particularly for Covid situations.

Both sites ask you to see your Pharmacy Manager!!

Perhaps Chris didn’t get the message yet?

I phoned this person from home to advise these details and even sent him the information to his email.

I’m sure I am not alone in wanting reassurance in this tricky time.!!

To cover his ineptitude Chris again repeated the same things - which are clearly wrong!
He told me I was frightening him and staff members !!

Really? A female pensioner asking questions a MANAGER should know!!!

My life is important too!!!

No stars at all for this lack of service. In fact having such a person in Management is a sad reflection of Chemist Warehouse!!

This person Chris stated he couldn’t find the information I sent him on his own website.

Disgraceful!!!

And I am fully aware and understanding of staff shortages - but don’t treat me as if I am insignificant, or an idiot!!

We all know that when someone is caught out they “bluster”!!!

Let’s hope the REAL Manager will be back soon to replace this one who lacks knowledge, empathy and manners.

 by Gisela
Bad service
City where company is located (optional): Maroochydore

Non-existent customer service from three staff members. I said "excuse me" to the staff member who was just coming out from behind the far counter to the prescriptions and asked if I could have a bottle of iron which was right behind her, at arms length and she said I would have to go to the other end of the counter and line up. Then the staff member at the other end, the script end of the counter over looked me in the queue and chose to serve the person behind me instead. Then after asking at the front counter where the laundry detergent was, I went to look for it only to find the shelf empty, however there were extras on the top shelf so I asked the first staff member if I could get one of those from the top. She was "busy" putting price shelf stickers on, did not acknowledge me and kept on doing what she was doing until she decided to go and get a ladder. She then proceeded to take off every small box which was sitting not just on top of the one I wanted but behind also, I said just one will do and said thank you. At the front checkout there was one customer being served and further along a staff member behind the counter so I asked if she was open, she replied No. How incredibly rude! I cannot believe these people have a job- they don't deserve it! I will never shop there again and I will be sure to let everyone I soeak to know how terrible it is to shop there. You should be ashamed of yourselves treating customers so badly when we are the ones who keep YOU employed !!!! The one star is for the lady who finally served me.

 by Rob
Service from Chemist (??)
City where company is located (optional): Jindalee

Was unable to obtain Chlorsig eyedrops for my 89 year old (Cancer Diagnosed) who has had painful eyes and advised by her Optometrist to use these drops in that situation. Whilst an S3 drug a prescription is not required. Had I not seen written advice from a Optometrist I would not have become so upset by the apparent lack of concern from the chemist ..

 by Cayden Richards
Discrimination
City where company is located (optional): Edge Cliff

Chemist Warehouse Edge Cliff are discriminating against people with medical conditions.
I was thrown out of the Edge Cliff store for not wearing a mask, even though I have a mask exemption.
This is unlawful. We have anti discrimination laws to protect people against this sort of harassment.
The head office customer complaints did nothing.
A disgusting company

 by Jo
The doorman poor service
City where company is located (optional): Mount Waverly

Customer service from the staff have always been good to me except the security guard. I had the worse ever encounter that the so called security guard without the uniform stopped me and wanting to check my bag on my way out after I made my purchased (this has never happened to me). He attempted to have his hand digged into my handbag to check the items I bought (because I didn't use a plastic bag) with my receipt in his hand. I have to take out all the items I paid for just to avoid his hand from digging inside my handbag because I felt that is so unnecessary!!! He then suspected that the mini hand lotion I had was as of was a "stolen" stuff. Keeping my cool I took it out and showed it was from a different store. I felt like as a customer I was being treated like a shoplifter. Is that how Chemist warehouse train their doorman like??? Worst experience ever!!!

 by Ana
Worst customer service
City where company is located (optional): Camberra

I bought online, my order was missing the unit, the post office sent the order back to Chemist Warehouse in Victoria (head office). After contacted their customer services call centre (5 times) I received different information from their staff, a lot of miscommunication, poor quality and politeness. After sent multiple emails they didn’t reply anything. I asked refund and I am fighting with PayPal to get my money back. The company simply doesn’t care about customer, even you paying for the products and being gently, you will never receive a prompt feedback with a resolution or be heard.
They don’t care about customer at all. If you want make yourself a favor, don’t waste your money at Chemist Warehouse!!!

 by Karen
Staff
City where company is located (optional): Wodonga

Rude staff,(Jordan)apparently the area manager,don’t know how,no people skills will not shop there again

 by Charmaine
Service
City where company is located (optional): Oxley

So over this store and I will be changing to another chemist. Had to wait over 30mins for my scripts to be filled but a number of people came after me and because only had one script they where actioned before mine. Both pharmacists where also serving general items when there was already other employee there to service. This is the second time this has happen

Chemist Warehouse Australia complaints number & email

Complaint Phone number: 1300 367 283

Complaint Email: info@chemistwarehouse.com.au

Tweet: Chemist Warehouse Australia

Website: https://www.chemistwarehouse.com.au/

Head Office address: 44-54 Raglan St, Preston VIC 3072

Get verified information about Chemist Warehouse complaints email & Phone number. If you wish to complain to Chemist Warehouse, call the complaints line on 1300 367 283. There are full contact details and information about the complaint procedures on the Chemist Warehouse website.

Chemist Warehouse Complaints email & Phone Number

How to make a Complaint to Chemist Warehouse

Complaints handling is available on the Chemist Warehouse website via ‘Customer Support.’ The first step is to call on the complaints line 1300 367 283. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Chemist Warehouse complaint contacts like Phone, email and support form

Complaint via Phone number : 1300 367 283

The Complaint via Email : info@chemistwarehouse.com.au

Complaint via  Support Form :  Chemist Warehouse Support Form

Chemist Warehouse complaint website : chemistwarehouse.com.au

Tweet: ChemistWhouse

Corporate Head Office address

44-54 Raglan St, Preston VIC 3072

Also Read: Costco Complaints email & Phone Number

More Contact Number’s Of Chemist Warehouse

Chemist Warehouse customer service Contact : 1300 367 283
Stores: 1300 734 876

About Chemist Warehouse

Chemist Warehouse is an Australian company operating a chain of retail shops. The company is Australia’s largest pharmacy retailer and employs over 8,000 staff.

The organization’s structure makes it to”management” approximately 300 pharmacies across Australia, and it makes up about 20% of the market share.

Products & Services

Products

Pharmacy
Health products
Supplements
Perfume
Personal care
Baby products
Weight loss
Cosmetics

Services

Pharmacy
Medicine
Perfume
Health products
Baby products

Also Read: Chadstone Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for Chemist Warehouse Complaint information.

Use below complaint form to discuss problems you have had with Chemist Warehouse, or how they have handled your complaints. Initial complaints should be directed to Chemist Warehouse directly. You can find complaint contact details for Chemist Warehouse above.

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Chemist Warehouse Australia
Average rating:  
 32 reviews
 by Rohit
Online Order
City where company is located (optional): Sydney

It's been 3 weeks that order is placed and yet not shipped. No responses to online enquiries , emails or customer care calls. There is no way to cancel the order as well.

 by Andrew
Online orders

Only giving one star as zero is not an option. Ordered delivery on the Chemist Warehouse website. Next day the money has been taken from my account. 17 days later the order is still processing and no one will reply via their email process, form process or answer the phone. This is absolutely disgusting customer service. They have stolen my money! I know covid is around and delays are expected but the lack of care or communication is the issue. Their website acknowledges the delays caused by covid but is still promising online orders will be processed in 48 hours. This is false advertising at its best. NEVER BY FROM THIS COMPANY! THEY DONT CARE ABOUT YOU... ONLY YOUR MONEY. Support local business!

 by Julie
Rude and Dismissive attitude displayed
City where company is located (optional): Wollongong

I had several questions about the availability of heart and other medication as a Senior without any family, in case of needing to Isolate or having Covid at home.

The current Policy is that medication is not dispensed unless a full month has expired from last purchase. I queried this as am over 70 and considered vulnerable and wanted to know how I could access my medication while at home if I was in a Covid situation.

The person Chris who is supposed to manage three stores in the Illawarra told me they don’t deliver- BUT go to my local chemist and get them to deliver????

I explained that THEY are my local store for many years!!!

I also stated that there are Government initiatives to help people like me should the situation arise.

This person Chris repeatedly told me that they don’t deliver and to get help at my local Chemist.

He walked off leaving me with no option but to go home and try to find out myself.

Well, Chemist Warehouse’s own website does state that they deliver!!!
Also mentions “vulnerable people needing assistance”

I also found out about the “Home Medicines Service “ which has been set up particularly for Covid situations.

Both sites ask you to see your Pharmacy Manager!!

Perhaps Chris didn’t get the message yet?

I phoned this person from home to advise these details and even sent him the information to his email.

I’m sure I am not alone in wanting reassurance in this tricky time.!!

To cover his ineptitude Chris again repeated the same things - which are clearly wrong!
He told me I was frightening him and staff members !!

Really? A female pensioner asking questions a MANAGER should know!!!

My life is important too!!!

No stars at all for this lack of service. In fact having such a person in Management is a sad reflection of Chemist Warehouse!!

This person Chris stated he couldn’t find the information I sent him on his own website.

Disgraceful!!!

And I am fully aware and understanding of staff shortages - but don’t treat me as if I am insignificant, or an idiot!!

We all know that when someone is caught out they “bluster”!!!

Let’s hope the REAL Manager will be back soon to replace this one who lacks knowledge, empathy and manners.

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