Chemist Warehouse complaints number & email.

I had the displeasure of having to deal with people,unable to speak or understand English. Repeated calls to get my script filled.(had to order in)waited over 7 days. Wrong product,wrong amount, exorbitantly over priced. Returned to my chemist(amcal)in Queensland, asked for my electronic scripts to be sent to my phone,and my chemist. I kid you not,at least 7 attempts, 1 hour waiting. Nothing,zip,zilch. Rang next day,accused of already having scripts filled. Had to fill in and allow them to access all my pharmacy transactions. Still nothing. Next phone call,they demanded to speak to my Dr. I couldn't get an appointment for 4 days,but they rang and have caused great angst among staff and myself. Texted my Dr,he squeezed me in...and thank god, amcal to the rescue.
I lost my 11 year old grandson, tragically in a house fire just before Christmas. The lack of empathy, support,help was dreadful. My amcal chemist and Dr went above and beyond to rectify this problem. Soooo disappointed....never again.

It's been 3 weeks that order is placed and yet not shipped. No responses to online enquiries , emails or customer care calls. There is no way to cancel the order as well.

Only giving one star as zero is not an option. Ordered delivery on the Chemist Warehouse website. Next day the money has been taken from my account. 17 days later the order is still processing and no one will reply via their email process, form process or answer the phone. This is absolutely disgusting customer service. They have stolen my money! I know covid is around and delays are expected but the lack of care or communication is the issue. Their website acknowledges the delays caused by covid but is still promising online orders will be processed in 48 hours. This is false advertising at its best. NEVER BY FROM THIS COMPANY! THEY DONT CARE ABOUT YOU... ONLY YOUR MONEY. Support local business!

I had several questions about the availability of heart and other medication as a Senior without any family, in case of needing to Isolate or having Covid at home.

The current Policy is that medication is not dispensed unless a full month has expired from last purchase. I queried this as am over 70 and considered vulnerable and wanted to know how I could access my medication while at home if I was in a Covid situation.

The person Chris who is supposed to manage three stores in the Illawarra told me they don’t deliver- BUT go to my local chemist and get them to deliver????

I explained that THEY are my local store for many years!!!

I also stated that there are Government initiatives to help people like me should the situation arise.

This person Chris repeatedly told me that they don’t deliver and to get help at my local Chemist.

He walked off leaving me with no option but to go home and try to find out myself.

Well, Chemist Warehouse’s own website does state that they deliver!!!
Also mentions “vulnerable people needing assistance”

I also found out about the “Home Medicines Service “ which has been set up particularly for Covid situations.

Both sites ask you to see your Pharmacy Manager!!

Perhaps Chris didn’t get the message yet?

I phoned this person from home to advise these details and even sent him the information to his email.

I’m sure I am not alone in wanting reassurance in this tricky time.!!

To cover his ineptitude Chris again repeated the same things - which are clearly wrong!
He told me I was frightening him and staff members !!

Really? A female pensioner asking questions a MANAGER should know!!!

My life is important too!!!

No stars at all for this lack of service. In fact having such a person in Management is a sad reflection of Chemist Warehouse!!

This person Chris stated he couldn’t find the information I sent him on his own website.

Disgraceful!!!

And I am fully aware and understanding of staff shortages - but don’t treat me as if I am insignificant, or an idiot!!

We all know that when someone is caught out they “bluster”!!!

Let’s hope the REAL Manager will be back soon to replace this one who lacks knowledge, empathy and manners.

Non-existent customer service from three staff members. I said "excuse me" to the staff member who was just coming out from behind the far counter to the prescriptions and asked if I could have a bottle of iron which was right behind her, at arms length and she said I would have to go to the other end of the counter and line up. Then the staff member at the other end, the script end of the counter over looked me in the queue and chose to serve the person behind me instead. Then after asking at the front counter where the laundry detergent was, I went to look for it only to find the shelf empty, however there were extras on the top shelf so I asked the first staff member if I could get one of those from the top. She was "busy" putting price shelf stickers on, did not acknowledge me and kept on doing what she was doing until she decided to go and get a ladder. She then proceeded to take off every small box which was sitting not just on top of the one I wanted but behind also, I said just one will do and said thank you. At the front checkout there was one customer being served and further along a staff member behind the counter so I asked if she was open, she replied No. How incredibly rude! I cannot believe these people have a job- they don't deserve it! I will never shop there again and I will be sure to let everyone I soeak to know how terrible it is to shop there. You should be ashamed of yourselves treating customers so badly when we are the ones who keep YOU employed !!!! The one star is for the lady who finally served me.

Was unable to obtain Chlorsig eyedrops for my 89 year old (Cancer Diagnosed) who has had painful eyes and advised by her Optometrist to use these drops in that situation. Whilst an S3 drug a prescription is not required. Had I not seen written advice from a Optometrist I would not have become so upset by the apparent lack of concern from the chemist ..

Chemist Warehouse Edge Cliff are discriminating against people with medical conditions.
I was thrown out of the Edge Cliff store for not wearing a mask, even though I have a mask exemption.
This is unlawful. We have anti discrimination laws to protect people against this sort of harassment.
The head office customer complaints did nothing.
A disgusting company

Customer service from the staff have always been good to me except the security guard. I had the worse ever encounter that the so called security guard without the uniform stopped me and wanting to check my bag on my way out after I made my purchased (this has never happened to me). He attempted to have his hand digged into my handbag to check the items I bought (because I didn't use a plastic bag) with my receipt in his hand. I have to take out all the items I paid for just to avoid his hand from digging inside my handbag because I felt that is so unnecessary!!! He then suspected that the mini hand lotion I had was as of was a "stolen" stuff. Keeping my cool I took it out and showed it was from a different store. I felt like as a customer I was being treated like a shoplifter. Is that how Chemist warehouse train their doorman like??? Worst experience ever!!!

I bought online, my order was missing the unit, the post office sent the order back to Chemist Warehouse in Victoria (head office). After contacted their customer services call centre (5 times) I received different information from their staff, a lot of miscommunication, poor quality and politeness. After sent multiple emails they didn’t reply anything. I asked refund and I am fighting with PayPal to get my money back. The company simply doesn’t care about customer, even you paying for the products and being gently, you will never receive a prompt feedback with a resolution or be heard.
They don’t care about customer at all. If you want make yourself a favor, don’t waste your money at Chemist Warehouse!!!

Rude staff,(Jordan)apparently the area manager,don’t know how,no people skills will not shop there again