BMW: Complaints, customer service, contact email & Phone Number

BMW Australia
Average rating:  
 2 reviews
 by Zandah

I worked with Leo in the motorbike section from Perth, WA. decided to get a motorcycle in the end. then took a plane to Melbourne and a train back home. Leo from the dealership was really dependable and helpful. Purchasing an uncommon car and then traveling across the nation to acquire it is a significant investment. They produced. Regards.

 by Richard Hanney
Service Dept
City where company is located (optional): Mulgrave, Vic & Parramatta, Sydney

2008 I bought a manual 335 from Parramatta BMW that I had not been able to test drive, as they had no manuals. When it was clear I could not drive it comfortably because of positioning of the clutch, "That's too bad" was pretty well their response.

2012 I bought a second hand E46 M3 convertible privately. Awesome car. 3 yrs later not so awesome, losing power, weird engine noise. Took it to the experts - BMW Parramatta - "You're using the wrong fuel." I wasn't. A month later it was clear the head gasket had gone, which had to go to the dealership for repairs. They did do a good job, for $9000.

I took it back for a Takata airbag recall and they told me it sounded like the exhaust system was going and needed to be replaced. It was 4 years old, and they couldn't tell when the head gasket was gone, so I ignored them. I recently got a call telling me my airbag needed to be replaced, and I said I had already done so but, guess what, they had only replaced one of the two they should have and I'd been driving around with a lethal product still in the car.

Now, the starter motor has gone on the M3. They told me a lady had been waiting from March for a transmission to come in and they couldn't tell me when a part would come in. I got the starter motor reconditioned and returned it to them to reinstall. "The part has arrived and you need to pay us for it". Because BMW Australia having a BMW part seems to be a problem???



I swear you couldn't make this stuff up.



Mr Jens Monsees is the Australasian BMW MD, I understand. It may require that level of intervention as they now hold my car hostage. Seriously. Pure Driving pleasure? Sure, when the car is running and you don't have to deal with the Service Department!!!!

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Recently updated on February 20th, 2024 at 10:09 am

BMW is a German multinational manufacturer of luxury vehicles and motorcycles. Get verified information about BMW email & Phone number. Phone or write in the first instance. The complaints line is 1800 808 111 or 133 269. If you wish to correspond with BMW online you should use the online form via their website.

BMW Contact Information

Report complaints to corporate and get satisfaction

Phone number : 1800 808 111 or 133 269

Support Email : info@bmw.com.au

Support Form :  BMW Support Form

Company website : bmw.com.au

Tweet: bmwau

Corporate Head Office address

783 Springvale Rd, Mulgrave VIC 3170

Customer service hours:

How to make a Complaint to BMW

Complaints handling is available on the BMW website via ‘Customer Support.’ The first step is to call on the complaints line 1800 808 111 or 133 BMW (133 269). BMW customer service centres are available Monday to Friday (excluding public holidays) from 8:30 am to 5:30 pm (AEST). If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Also Read: Nissan Complaints email & Phone Number

More Contact Number’s Of BMW

BMW customer service Contact : 1800 808 111 or 133 269
Claims Service Centre: 1800 656 538
BMW Financial Services: +61 3 9264 4422
BMW Motor Vehicle Insurance: 1800 035 660
All other Insurance products: 1300 808 030

About BMW

Bayerische Motoren Werke, is a German multinational firm which produces automobiles and motorcycles. The business was established in 1916 as a producer of aircraft engines, which it produced from 1917 until 1918 and again from 1933 to 1945.

Automobiles are marketed under the manufacturers BMW, Mini and Rolls-Royce, and motorcycles are marketed under the brand BMW Motorrad.

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People also ask

Where is BMW head office?

783 Springvale Rd, Mulgrave VIC 3170

How do I contact BMW?

Customers can contact BMW via this customer service number 1800 808 111 or 133 269 .

What is BMW contact email address?

Mail to info@bmw.com.au email address to contact BMW.

Who is the ceo of BMW?

Oliver Zipse is the ceo of BMW.

Also Read: Mazda Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for BMW Complaint information.

Use below complaint form to discuss problems you have had with BMW, or how they have handled your complaints. Initial complaints should be directed to BMW directly. You can find complaint contact details for BMW above.

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BMW Australia
Average rating:  
 2 reviews
 by Zandah

I worked with Leo in the motorbike section from Perth, WA. decided to get a motorcycle in the end. then took a plane to Melbourne and a train back home. Leo from the dealership was really dependable and helpful. Purchasing an uncommon car and then traveling across the nation to acquire it is a significant investment. They produced. Regards.

 by Richard Hanney
Service Dept
City where company is located (optional): Mulgrave, Vic & Parramatta, Sydney

2008 I bought a manual 335 from Parramatta BMW that I had not been able to test drive, as they had no manuals. When it was clear I could not drive it comfortably because of positioning of the clutch, "That's too bad" was pretty well their response.

2012 I bought a second hand E46 M3 convertible privately. Awesome car. 3 yrs later not so awesome, losing power, weird engine noise. Took it to the experts - BMW Parramatta - "You're using the wrong fuel." I wasn't. A month later it was clear the head gasket had gone, which had to go to the dealership for repairs. They did do a good job, for $9000.

I took it back for a Takata airbag recall and they told me it sounded like the exhaust system was going and needed to be replaced. It was 4 years old, and they couldn't tell when the head gasket was gone, so I ignored them. I recently got a call telling me my airbag needed to be replaced, and I said I had already done so but, guess what, they had only replaced one of the two they should have and I'd been driving around with a lethal product still in the car.

Now, the starter motor has gone on the M3. They told me a lady had been waiting from March for a transmission to come in and they couldn't tell me when a part would come in. I got the starter motor reconditioned and returned it to them to reinstall. "The part has arrived and you need to pay us for it". Because BMW Australia having a BMW part seems to be a problem???



I swear you couldn't make this stuff up.



Mr Jens Monsees is the Australasian BMW MD, I understand. It may require that level of intervention as they now hold my car hostage. Seriously. Pure Driving pleasure? Sure, when the car is running and you don't have to deal with the Service Department!!!!

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