David Jones Australia complaints number & email.
absolutely awful to have phone call dealt with by a virtual computer service, you are meant to be a top store , this service is not acceptable, around in circles I went until I finally landed at the department I required. I prefer a human to answer the phone , I will not be contacting a David Jones again. I rang three different stores.
the staff at this sunshine coast David Jones store tried to cheat me out of a refund and give me an unwanted gift voucher instead of replacement item of the same or a refund , the staff are so out of control and rude I will never shop at any David Jones store again , the manager even took to following me around the store when I refused to leave without a replacement or refund and hunted around myself for a suitable replacement , the behaviour of the staff is beyond anything one would expect to find anywhere short of a mental institution , it is the law that my money was to be refunded if a suitable replacement was not available , David Jones staff seem unaware of the Law , David Jones staff managers should be re educated on what the law actually is when their item is faulty and they do not have a replacement , I have had enough of these corporate zombies who break the law while attacking the customer with un wanted illegal non solutions , like I said David Jones you are corporate thieves and your staff reflect your contempt for your customers , I will never spend one cent in your overpriced hellhole pretending to be a store , your rating is a zero so do not be mislead by the one star I had to tick to warn others about your un lawful cheating of customers and compliant zombie rude staff
Terrible customer service, no response or follow up from their service team. Order was placed a month ago and still has not left their premises. Nobody takes control of the situation. Online chat is ridiculous and the function of talking to an automated response does not work. Very disappointing for a major retailer.
Same facts with others.
Got wrong informations through the official website of DavidJones. The request of cancelatng been ignored by the great costomer service's forgattness and it has been misguided by poor quality of customer service again.
(Including holding $2000 my asset for own their mistakes.)
What would you expect of the quality of service? from where the costomer services supervisor even been inattentive to say
"I'm sorry you didn't read the policy"
you can't say that...poorly
( I have the files to prove )
especially when you costomer has requested the cancelation when it was the state of confirming the order.
(I have a screen shots with time..as well) so I did my proper actions following your company policy.
and your staff failed to process then dispatch them.
stop blaming others and please be a professional and training your people as well.
(Any journalists or media contact let me know if you need voice files)
Shouldn't be there is no victims in future.
Read reviews instead of waste of your time.
Because you possibly going through all this unsatisfying and frustrating like me.
Such a big disappointmenting outcome inspite of the brand name .
Worst customer service I have ever experienced. Whoever designed this online platform is incompetent. Not staff fault. System is not user friendly and a waste of customers time.
Computer generated non human options list to try for help is usless and frustrating.
Tried to contact by phone, waited 10minutes then told there was a problem to try later.
Rang again, waited 10 minutes, computer voice offerred they would phone me back.
Waited on phone 30 minutes for customer assistance finally spoke to human, was told product was out of stock and should not have been shown as being available. No offer of alternative.
David Jones will not be getting anymore business from me. Closing account. Disgusted ex-customer. Rating would be MINUS 10 .
- it’s so bad system, can’t believe it the David Jones store did something like this.
I ordered and paid but it was out of stock and been asking them for around 2 months but still have not received the money. So annoying . Won’t order anything from David Jones now.
No one answers the phones I have waited for over an Hour for pickup. If your supposed to offer a "Prestige Image:" you fail as a Customer Service - there is none. A machine doesn't work.
Complaint Phone number: 1800 354 663 or +612 9266 6424
Tweet: David Jones Australia
Head Office address: Building 1/572 Swan St, Richmond VIC 3121
Get verified information about David Jones complaints email & Phone number. If you wish to complain to David Jones, call the complaints line on 1800 823 888. There are full contact details and information about the complaint procedures on the David Jones website.