David Jones Australia complaints number & email.

David Jones Australia
Average rating:  
 7 reviews
by julie on David Jones Australia
telephone response
City where company is located (optional): adelaide, sydney ,miranda

absolutely awful to have phone call dealt with by a virtual computer service, you are meant to be a top store , this service is not acceptable, around in circles I went until I finally landed at the department I required. I prefer a human to answer the phone , I will not be contacting a David Jones again. I rang three different stores.

by mary scott on David Jones Australia
staff
City where company is located (optional): sunshine coast

the staff at this sunshine coast David Jones store tried to cheat me out of a refund and give me an unwanted gift voucher instead of replacement item of the same or a refund , the staff are so out of control and rude I will never shop at any David Jones store again , the manager even took to following me around the store when I refused to leave without a replacement or refund and hunted around myself for a suitable replacement , the behaviour of the staff is beyond anything one would expect to find anywhere short of a mental institution , it is the law that my money was to be refunded if a suitable replacement was not available , David Jones staff seem unaware of the Law , David Jones staff managers should be re educated on what the law actually is when their item is faulty and they do not have a replacement , I have had enough of these corporate zombies who break the law while attacking the customer with un wanted illegal non solutions , like I said David Jones you are corporate thieves and your staff reflect your contempt for your customers , I will never spend one cent in your overpriced hellhole pretending to be a store , your rating is a zero so do not be mislead by the one star I had to tick to warn others about your un lawful cheating of customers and compliant zombie rude staff

by Kerrie on David Jones Australia
Online orders
City where company is located (optional): Perth

Terrible customer service, no response or follow up from their service team. Order was placed a month ago and still has not left their premises. Nobody takes control of the situation. Online chat is ridiculous and the function of talking to an automated response does not work. Very disappointing for a major retailer.

by She on David Jones Australia
Service
City where company is located (optional): Perth

Same facts with others.



Got wrong informations through the official website of DavidJones. The request of cancelatng been ignored by the great costomer service's forgattness and it has been misguided by poor quality of customer service again.

(Including holding $2000 my asset for own their mistakes.)



What would you expect of the quality of service? from where the costomer services supervisor even been inattentive to say

"I'm sorry you didn't read the policy"



you can't say that...poorly

( I have the files to prove )



especially when you costomer has requested the cancelation when it was the state of confirming the order.

(I have a screen shots with time..as well) so I did my proper actions following your company policy.

and your staff failed to process then dispatch them.

stop blaming others and please be a professional and training your people as well.







(Any journalists or media contact let me know if you need voice files)



Shouldn't be there is no victims in future.

Read reviews instead of waste of your time.

Because you possibly going through all this unsatisfying and frustrating like me.



Such a big disappointmenting outcome inspite of the brand name .

by Barry on David Jones Australia
attempted online purchase
City where company is located (optional): Sydney

Worst customer service I have ever experienced. Whoever designed this online platform is incompetent. Not staff fault. System is not user friendly and a waste of customers time.

Computer generated non human options list to try for help is usless and frustrating.

Tried to contact by phone, waited 10minutes then told there was a problem to try later.

Rang again, waited 10 minutes, computer voice offerred they would phone me back.

Waited on phone 30 minutes for customer assistance finally spoke to human, was told product was out of stock and should not have been shown as being available. No offer of alternative.

David Jones will not be getting anymore business from me. Closing account. Disgusted ex-customer. Rating would be MINUS 10 .

by Viet Thoang on David Jones Australia
I ordered online and paid for it, but the product is out of stock and say refund but I keep asking for refund around 2 months but have not received it
City where company is located (optional): Sydney

- it’s so bad system, can’t believe it the David Jones store did something like this.

I ordered and paid but it was out of stock and been asking them for around 2 months but still have not received the money. So annoying . Won’t order anything from David Jones now.

by Maggie on David Jones Australia
Phone Service
City where company is located (optional): Perth

No one answers the phones I have waited for over an Hour for pickup. If your supposed to offer a "Prestige Image:" you fail as a Customer Service - there is none. A machine doesn't work.

David Jones Australia complaints number & email

Complaint Phone number: 1800 354 663 or +612 9266 6424

Complaint Email:

Tweet: David Jones Australia

Website: https://www.davidjones.com/

Head Office address: Building 1/572 Swan St, Richmond VIC 3121

Get verified information about David Jones complaints email & Phone number. If you wish to complain to David Jones, call the complaints line on 1800 823 888. There are full contact details and information about the complaint procedures on the David Jones website.

David Jones Complaints email & Phone Number

How to make a Complaint to David Jones

Complaints handling is available on the David Jones website via ‘Customer Support.’ The first step is to call on the complaints line 1800 354 663 or +612 9266 6424. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

David Jones complaint contacts like Phone, email and support form

Complaint via Phone number : 1800 354 663 or +612 9266 6424

The Complaint via Email :

Complaint via  Support Form :  David Jones Support Form

David Jones complaint website : davidjones.com

Tweet: DavidJonesStore

Corporate Head Office address

Building 1/572 Swan St, Richmond VIC 3121

Also Read: NGV Complaints email & Phone Number

More Contact Number’s Of David Jones

David Jones customer service Contact : 1800 354 663 or +612 9266 6424

About David Jones

David Jones is an Australian upmarket department store, owned because 2014 by Southern African retail team Woolworths Holdings Limited. David Jones was founded in 1838 by David Jones, a Welsh retailer and future politician after he emigrated to Australia.

Products & Services

Products

Cosmetics
Fashion
Homewares
Furniture
Electrical
Food

Also Read: Priceline Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for David Jones Complaint information.

Use below complaint form to discuss problems you have had with David Jones, or how they have handled your complaints. Initial complaints should be directed to David Jones directly. You can find complaint contact details for David Jones above.

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David Jones Australia
Average rating:  
 7 reviews
by julie on David Jones Australia
telephone response
City where company is located (optional): adelaide, sydney ,miranda

absolutely awful to have phone call dealt with by a virtual computer service, you are meant to be a top store , this service is not acceptable, around in circles I went until I finally landed at the department I required. I prefer a human to answer the phone , I will not be contacting a David Jones again. I rang three different stores.

by mary scott on David Jones Australia
staff
City where company is located (optional): sunshine coast

the staff at this sunshine coast David Jones store tried to cheat me out of a refund and give me an unwanted gift voucher instead of replacement item of the same or a refund , the staff are so out of control and rude I will never shop at any David Jones store again , the manager even took to following me around the store when I refused to leave without a replacement or refund and hunted around myself for a suitable replacement , the behaviour of the staff is beyond anything one would expect to find anywhere short of a mental institution , it is the law that my money was to be refunded if a suitable replacement was not available , David Jones staff seem unaware of the Law , David Jones staff managers should be re educated on what the law actually is when their item is faulty and they do not have a replacement , I have had enough of these corporate zombies who break the law while attacking the customer with un wanted illegal non solutions , like I said David Jones you are corporate thieves and your staff reflect your contempt for your customers , I will never spend one cent in your overpriced hellhole pretending to be a store , your rating is a zero so do not be mislead by the one star I had to tick to warn others about your un lawful cheating of customers and compliant zombie rude staff

by Kerrie on David Jones Australia
Online orders
City where company is located (optional): Perth

Terrible customer service, no response or follow up from their service team. Order was placed a month ago and still has not left their premises. Nobody takes control of the situation. Online chat is ridiculous and the function of talking to an automated response does not work. Very disappointing for a major retailer.

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