Flight Centre Australia complaints number & email.
Flight Centre is holding my money hostage. I had to cancel a trip to Melbourne 12 weeks and even though their funds are there. I have been waiting on the finance department to release them to me. I have officially reached the 12 week mark to again no funds. It is impacting me financially now after false promises from staff. It’s absolute horrible company to deal with. I will never be using them again.
My cruise booking was cancelled due to COVID-19 in March 2020 and Flight Centre refused to provide a refund. I lodged a written complaint 30 days ago again seeking a refund - we are almost 2 years down the track, significantly impacted by COVID-19 and cannot afford money sitting in limbo. Nor should we have to. Flight Centre have not acknowledged my complaint at all after 30 DAYS!!!!! Disgusting service. Will never use Flight Centre again however I will continue to pursue a refund until it is received
I would recommend NEVER using Flight Centre again. They have been HORRIBLE to deal with during this pandemic. They claim they cannot issue refunds until the airline refund them, though our contract is with Flight Centre direct, not the airline.
When cancelling flights which I have booked directly with Virgin, I have received the refund within a week, AND they tell me they can issue Flight Centre with refunds quickly also. so it seems Flight Centre is holding customer funds longer than necessary to try and force us to accept a credit voucher rather than receive a refund. That is not only against Consumer law, it is morally reprehensible as people struggle financially during Covid Lockdowns.
THAT tells us something about the culture of Flight Centre's owners. So, never again; I shall always now book direct through an airline, or use a small, private travel agent.
Flight Centre refuse to repay cancelled bookings due to COVID boarder lock downs. They claim the refund is being processed but they never pay . Numerous calls , many e-mails and all you get is lie after lie . Seems to me like a former good company gone rotten to the core! Please avoid lots of pain and stress and book with an other Company .Tried to submit with Zero stars but it wouldn’t go .
What a horrid company, I can't express my disdain fully as no words would justify how the absolute disgusting behaviour of this company and its staff made me feel.
Was refused a specific flight that I wanted and was told it was no longer available despite bringing the details up in front of the sales advisor. Was sold a flight with a different company on a different aircraft after half hour of explaining how much I didn't want to fly on this specific flight.
Was contacted to say this flight was cancelled and I had to go back to book another flight. I googled and found the original flight I requested was still available. This is now the flight they were going to sell me. They tripled the online price claiming that the information on line was false information despite being on their website and being the exact same flight.
The manager of the store nearly struck me 3 times and said he was proud of himself for trying to strike me and found it humorous that his attitude was disturbing to me. If you don't like it I'll not book anything for you, you can write a complaint and try and get your paymemt back through customer services, were his words. He wanted to keep my money and just refuse to book the flights for me and my family.
Absolutely disgusting behaviour and would rather set myself on fire then ever use this company again. Really can't express how disgusted me and my family were.
If you think Flight Centre (the parent company in the group) has behaved appallingly in the current Covid crisis, wait until you try the others in the company group! Specifically their website entity Aunt Betty. No phone call is answered....mysterious noises followed by a hang up or an automated voice telling you the number is 'not in service'. Happens regardless of the option you choose on their interactive voice response system. Finding out the exact whereabouts of the AB head office...well, you may as well go looking for Bigfoot. And do the head office provide any assistance? Another good question. Just as soon as they publish a corporate head office contact number, I'll let you know. In the meantime, written complaints to the ACCC and IATA are as good as you can get. If you're waiting on a refund...or trying to check into the laughable 'credit shell' on offer, forget it. Your money is already lost to you. Let's ensure this pack of unscrupulous thieving mongrels go out of business as fast as is possible once we can travel again safely. Vote with your custom people! Go elsewhere to spend your holiday bucks.
I would to thank both Linda and Juli-ann for their assistance in getting a refund for our overseas travel. Their persistance and assistance was invaluable. Thanks again! See you when travel starts up again.
You have the wrong phone number for Flight Centre complaints
I was unlucky enough to organise a trip to Canada with Flight Centre Leaving Melbourne on the 26/5 till 16/6 2020 . Given the current Covid situation my flight was cancelled and so was my trip with Travel Marvel.
1)The Flight Centre communication was appalling , left me out of Key emails.
When requested inclusion Shaun said it was up to head office to include me. While Head office blamed the local Hawthorn agency to add me . Very poor coordination between the organisation and poor lateral thinking on Shaun’s part showing no experience and Poor people skills for the job.
2. Shaun (Flight Centre)did not communicate that United Airlines refunded the money and that there was no fee of $300 For customers for the refund.
3. I requested several times a full refund from Travel Marvel but Shaun said that there was no option for a refund only a credit for a future trip within the next 12 months.Given the current circumstances the idea of travelling overseas is uncertain within the next 12 -24 months.
3) Shaun completely lied to me as when I contacted Travel Marvel reporting that I am on a pension and that both my son and His wife lost their jobs I requested a refund . I am currently on financial distress . Travel Marvel said that all it was needed was a phone call from Hawthorn Flight Centre . I DO NOT WISH ANY FURTHER ACTION OR DEALINGS WITH SHAUN MC KAY. His role was inefficient , Irrelevant, unhelpful , showing lack of people skills and very unprofessional.
4) So far I would not recommend anybody to engage in any travelling through Flight Centre given their very bad records and willingness to profiteer financially during this very hard times.
5)There are multiple and numerous loud complaints about this very un reputable company and I want to make other people to be aware of how bad Flight Centre is
Complaint Phone number: 133 133 or 1300 797 826
Complaint Email: firstname.lastname@example.org
Tweet: Flight Centre Australia
Head Office address: Shop G130A, Australia Fair Shopping Centre, 42 Marine Parade, Southport QLD 4215
Get verified information about Flight Centre complaints email & Phone number. If you wish to complain to Flight Centre, call the complaints line on 133 133 or 1300 797 826. There are full contact details and information about the complaint procedures on the Flight Centre website.