Flight Centre Australia complaints number & email.
I was unlucky enough to organise a trip to Canada with Flight Centre Leaving Melbourne on the 26/5 till 16/6 2020 . Given the current Covid situation my flight was cancelled and so was my trip with Travel Marvel.
1)The Flight Centre communication was appalling , left me out of Key emails.
When requested inclusion Shaun said it was up to head office to include me. While Head office blamed the local Hawthorn agency to add me . Very poor coordination between the organisation and poor lateral thinking on Shaun’s part showing no experience and Poor people skills for the job.
2. Shaun (Flight Centre)did not communicate that United Airlines refunded the money and that there was no fee of $300 For customers for the refund.
3. I requested several times a full refund from Travel Marvel but Shaun said that there was no option for a refund only a credit for a future trip within the next 12 months.Given the current circumstances the idea of travelling overseas is uncertain within the next 12 -24 months.
3) Shaun completely lied to me as when I contacted Travel Marvel reporting that I am on a pension and that both my son and His wife lost their jobs I requested a refund . I am currently on financial distress . Travel Marvel said that all it was needed was a phone call from Hawthorn Flight Centre . I DO NOT WISH ANY FURTHER ACTION OR DEALINGS WITH SHAUN MC KAY. His role was inefficient , Irrelevant, unhelpful , showing lack of people skills and very unprofessional.
4) So far I would not recommend anybody to engage in any travelling through Flight Centre given their very bad records and willingness to profiteer financially during this very hard times.
5)There are multiple and numerous loud complaints about this very un reputable company and I want to make other people to be aware of how bad Flight Centre is
Complaint Phone number: 133 133 or 1300 797 826
Complaint Email: email@example.com
Tweet: Flight Centre Australia
Head Office address: Shop G130A, Australia Fair Shopping Centre, 42 Marine Parade, Southport QLD 4215
Get verified information about Flight Centre complaints email & Phone number. If you wish to complain to Flight Centre, call the complaints line on 133 133 or 1300 797 826. There are full contact details and information about the complaint procedures on the Flight Centre website.