Flight Centre Australia complaints number & email.
If you think Flight Centre (the parent company in the group) has behaved appallingly in the current Covid crisis, wait until you try the others in the company group! Specifically their website entity Aunt Betty. No phone call is answered....mysterious noises followed by a hang up or an automated voice telling you the number is 'not in service'. Happens regardless of the option you choose on their interactive voice response system. Finding out the exact whereabouts of the AB head office...well, you may as well go looking for Bigfoot. And do the head office provide any assistance? Another good question. Just as soon as they publish a corporate head office contact number, I'll let you know. In the meantime, written complaints to the ACCC and IATA are as good as you can get. If you're waiting on a refund...or trying to check into the laughable 'credit shell' on offer, forget it. Your money is already lost to you. Let's ensure this pack of unscrupulous thieving mongrels go out of business as fast as is possible once we can travel again safely. Vote with your custom people! Go elsewhere to spend your holiday bucks.
I would to thank both Linda and Juli-ann for their assistance in getting a refund for our overseas travel. Their persistance and assistance was invaluable. Thanks again! See you when travel starts up again.
You have the wrong phone number for Flight Centre complaints
I was unlucky enough to organise a trip to Canada with Flight Centre Leaving Melbourne on the 26/5 till 16/6 2020 . Given the current Covid situation my flight was cancelled and so was my trip with Travel Marvel.
1)The Flight Centre communication was appalling , left me out of Key emails.
When requested inclusion Shaun said it was up to head office to include me. While Head office blamed the local Hawthorn agency to add me . Very poor coordination between the organisation and poor lateral thinking on Shaun’s part showing no experience and Poor people skills for the job.
2. Shaun (Flight Centre)did not communicate that United Airlines refunded the money and that there was no fee of $300 For customers for the refund.
3. I requested several times a full refund from Travel Marvel but Shaun said that there was no option for a refund only a credit for a future trip within the next 12 months.Given the current circumstances the idea of travelling overseas is uncertain within the next 12 -24 months.
3) Shaun completely lied to me as when I contacted Travel Marvel reporting that I am on a pension and that both my son and His wife lost their jobs I requested a refund . I am currently on financial distress . Travel Marvel said that all it was needed was a phone call from Hawthorn Flight Centre . I DO NOT WISH ANY FURTHER ACTION OR DEALINGS WITH SHAUN MC KAY. His role was inefficient , Irrelevant, unhelpful , showing lack of people skills and very unprofessional.
4) So far I would not recommend anybody to engage in any travelling through Flight Centre given their very bad records and willingness to profiteer financially during this very hard times.
5)There are multiple and numerous loud complaints about this very un reputable company and I want to make other people to be aware of how bad Flight Centre is
Complaint Phone number: 133 133 or 1300 797 826
Complaint Email: email@example.com
Tweet: Flight Centre Australia
Head Office address: Shop G130A, Australia Fair Shopping Centre, 42 Marine Parade, Southport QLD 4215
Get verified information about Flight Centre complaints email & Phone number. If you wish to complain to Flight Centre, call the complaints line on 133 133 or 1300 797 826. There are full contact details and information about the complaint procedures on the Flight Centre website.