Recently updated on February 20th, 2024 at 09:01 am

Mazda, is a Japanese multinational automotive manufacturer. Get verified information about Mazda email & Phone number. Phone or write in the first instance. The complaints line is 1800 034 411. If you wish to correspond with Mazda online you should use the online form via their website.

Mazda Contact Information

Report complaints to corporate and get satisfaction

Phone number : 1800 034 411

Support Email :

Support Form :  Mazda Support Form

Company website :

Tweet: MazdaAus

Corporate Head Office address

211A Wellington Rd, Mulgrave VIC 3170

Customer service hours:

How to make a Complaint to Mazda

Complaints handling is available on the Mazda website via ‘Customer Support.’ The first step is to call on the complaints line 1800 034 411. The helplines are open from 8:30 am to 5 pm, Monday to Friday. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Also Read: Melbourne Airport Complaints email & Phone Number

More Contact Number’s Of Mazda

Mazda customer service Contact : 1800 034 411

About Mazda

Mazda, is a Japanese multinational automaker. In 2015, Mazda produced 1.5 million automobiles for global sales, the vast majority of which (almost 1 million) were created in the company’s Japanese plants, together with the rest coming from an assortment of other plants globally. In 2015, Mazda was the fifteenth biggest automaker by manufacturing worldwide.

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People Also Ask

How do I contact Mazda Australia?
If you have any concerns presenting your vehicle to a Mazda Dealer, please contact our Customer Centre on 1800 034 411.

Is Mazda a good brand in Australia?
Mazda gets mixed reviews. One survey named it the least reliable brand in Australia and another called it the most reliable car brand.

When did Mazda 5 year warranty start?
August 1, 2018

What is the most reliable Mazda?
With an overall score of 86, the 2020 Mazda CX-9 ranks the highest in reliability.

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Hopefully, We helped you to get some genuine records for Mazda Complaint information.

Use below complaint form to discuss problems you have had with Mazda, or how they have handled your complaints. Initial complaints should be directed to Mazda directly. You can find complaint contact details for Mazda above.

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Mazda Australia
Average rating:  
 5 reviews
 by Kash

The most amazing and well-run dealership I've ever been to. Jordan, the salesperson, was amiable, interesting, and well-versed in the goods. Never attempted to force a specific model on me; instead, showed interest in fulfilling my needs and was a good listener. Strongly advised.

 by Sachin Kumar

My CX9 is having issue while driving it at more than 60 kmph. It is making a Vibration and dull roaring noise at the front axle or front tyres. It is an oscillating on & off noise like "Whaaa...Whaaa...Whaaa..." whenever vehicle goes above 60 kmph and speeds up as the car accelerates. I have reported this issue with the Berwick Mazda as I bought the vehicle from this dealership and vehicle is still under warranty. They have diagnosed the car but could not find any issue. I clearly told them that there is an issue and left the car overnight for them to thoroughly inspect the vehicle. I went to collect my car and I was reported by service rep that there is no issue with the vehicle, and it is completely fine. Later on, I showed the vehicle to the mycar service centre, and the mechanic told that there is 100% some issue with the car and advise that it could be the transfer case issue or driving shaft issue which is very common in CX9 and CX5. I am honestly fed up of visiting Berwick Mazda again and again. I am had several issues with this vehicle since I bought the vehicle and Berwick dealership has always turn me around by saying that there is no issue with your vehicle. I have reported the complaint before as well but there is no improvement in their service department team. I assume they have under qualified mechanics working for them which don’t know anything apart from servicing the vehicle.
Seriously, please don’t buy Mazda vehicles as they are full of faults and deals made false or misleading representations. Several owners have made complaints in ACCC and filed a case in Federal court against Mazda Australia.

 by Richard Quine

My cx 5 is 5 years, 4 months old and has done 63 000klm.

I was surprised at the annual service to be told timming cover/rocker cover had a oil leak and it would codt $1000. To fix. Given the age of the car and low klm the mazda mechanic advised it could be a fault from when it was made. Approached Mazda who didn't want to know about it. Very disappointing

 by Mohammed Bennamoun
Mazda 2
City where company is located (optional): Greenwood

I had major issues when my Mazda2 was under warranty (including the replacement of a fuel injector). After warranty had expired, I received an email for a fuel pump recall (which had to do with a faulty impeller). 10 days later the "check engine light" turned on. Service said, another fuel injector failed and needs replacement.

Common sense and logic say: a fuel pump pumps petrol, injector injects the fuel to the respective cylinder for the combustion to happen. If the pump is faulty, the injector may overwork or underwork (resulting in a build-up of contaminants such as carbon). Therefore, a faulty pump can cause a faulty injector (two of them so far).

Wanneroo Mazda nor Mazda Australia seem to accept that there is a possible causality relationship between the fuel pump and the injector.

It will now cost me $220 for the scan and $975 for the injector for a ~3.5 years old car!!

Also, prepare to spend lots of time to communicate between Mazda Australia and Wanneroo Mazda and to try to resolve anything. What a shame.

 by Craig Freeman
Customer Service
City where company is located (optional): Melbourne

A complete waste of time complaining about rude pesonel who bully and degrade elderly females. The non-existant customer sevice hides behide anonymity, having to be pushed to even provide a reference number. Various people ring or enail using first names or a general email address. There is no easy method to contact a senior executive to complain about . The resul of their "review" was of course a complete white wash.