The most amazing and well-run dealership I've ever been to. Jordan, the salesperson, was amiable, interesting, and well-versed in the goods. Never attempted to force a specific model on me; instead, showed interest in fulfilling my needs and was a good listener. Strongly advised.

My CX9 is having issue while driving it at more than 60 kmph. It is making a Vibration and dull roaring noise at the front axle or front tyres. It is an oscillating on & off noise like "Whaaa...Whaaa...Whaaa..." whenever vehicle goes above 60 kmph and speeds up as the car accelerates. I have reported this issue with the Berwick Mazda as I bought the vehicle from this dealership and vehicle is still under warranty. They have diagnosed the car but could not find any issue. I clearly told them that there is an issue and left the car overnight for them to thoroughly inspect the vehicle. I went to collect my car and I was reported by service rep that there is no issue with the vehicle, and it is completely fine. Later on, I showed the vehicle to the mycar service centre, and the mechanic told that there is 100% some issue with the car and advise that it could be the transfer case issue or driving shaft issue which is very common in CX9 and CX5. I am honestly fed up of visiting Berwick Mazda again and again. I am had several issues with this vehicle since I bought the vehicle and Berwick dealership has always turn me around by saying that there is no issue with your vehicle. I have reported the complaint before as well but there is no improvement in their service department team. I assume they have under qualified mechanics working for them which don’t know anything apart from servicing the vehicle.
Seriously, please don’t buy Mazda vehicles as they are full of faults and deals made false or misleading representations. Several owners have made complaints in ACCC and filed a case in Federal court against Mazda Australia.

My cx 5 is 5 years, 4 months old and has done 63 000klm.

I was surprised at the annual service to be told timming cover/rocker cover had a oil leak and it would codt $1000. To fix. Given the age of the car and low klm the mazda mechanic advised it could be a fault from when it was made. Approached Mazda who didn't want to know about it. Very disappointing

DO NOT BUY MAZDA.
I had major issues when my Mazda2 was under warranty (including the replacement of a fuel injector). After warranty had expired, I received an email for a fuel pump recall (which had to do with a faulty impeller). 10 days later the "check engine light" turned on. Service said, another fuel injector failed and needs replacement.

Common sense and logic say: a fuel pump pumps petrol, injector injects the fuel to the respective cylinder for the combustion to happen. If the pump is faulty, the injector may overwork or underwork (resulting in a build-up of contaminants such as carbon). Therefore, a faulty pump can cause a faulty injector (two of them so far).

Wanneroo Mazda nor Mazda Australia seem to accept that there is a possible causality relationship between the fuel pump and the injector.

It will now cost me $220 for the scan and $975 for the injector for a ~3.5 years old car!!

Also, prepare to spend lots of time to communicate between Mazda Australia and Wanneroo Mazda and to try to resolve anything. What a shame.
Cheers

A complete waste of time complaining about rude pesonel who bully and degrade elderly females. The non-existant customer sevice hides behide anonymity, having to be pushed to even provide a reference number. Various people ring or enail using first names or a general email address. There is no easy method to contact a senior executive to complain about . The resul of their "review" was of course a complete white wash.