Recently updated on January 29th, 2024 at 10:28 am

Optus is one of the largest telecommunications companies in Australia. Get verified information about Optus complaints email & Phone number. Phone or write in the first instance. The complaints line is 133 937. If you wish to correspond with Optus online you should use the online form via their website.

Optus Contact Information

Report complaints to corporate and get satisfaction

Phone number : 133 937

Support Email :

Support Form :  Optus Support Form

Company website :

Tweet: @Optus

Corporate Head Office address

15 Green Square Cl, Fortitude Valley QLD 4006

Customer service hour: Mon – Fri: 9am – 6pm Caller’s local time
Sat: 9am – 5pm Caller’s local time

How to make a Complaint to Optus

Complaints handling is available on the Optus website via ‘Customer Support.’ The first step is to call on the complaints line 133 937. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Also Read: Expedia Australia complaints number & email

More Contact Number’s Of Optus

Customer service Optus 133 937
Optus Business Care 133 343
Enterprice Customers Optus 134 315
Optus official number 1800 780 219
General enquires +61 7 5528 1100
Contact for mobile customers 1800 123 124
For all other customers 1800 500 002
Contact for sales enquiries 1800 780 219
Optusr media enquiries +61 2 8082 7850
Fixed Line Optus technical support 1300 300 3322
Optus Fixed Line account queries 1300 788 379

About Optus

Optus is the second largest telecommunications company in Australia. It is a wholly owned subsidiary of Singtel (a company headquartered in Singapore) since 2001. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.

Products & Services


Mobiles services
Landline telephone connection
Internet and cable television
Entertainment services

Resources Optus


People Also Ask

Who is the owner of Optus?
Singapore Telecommunications Limited

Who is Optus cio?
Mark Potter

Who is CEO of Optus Australia?
CEO Kelly Bayer Rosmarin

How do I complain to Optus?
If your complaint is of this nature, please call us on 133 937. If you feel your complaint is urgent and requires priority for any other reason, please speak with a Customer Service representative who will do their utmost to assist.

Also Read: Paypal complaints number & email.

Hopefully, We helped you to get some genuine records for Optus Complaint information.

Use below complaint form to discuss problems you have had with Optus, or how they have handled your complaints. Initial complaints should be directed to Optus directly. You can find complaint contact details for Optus above.

Submit your review

Create your own review

Average rating:  
 4 reviews
 by David
fixed line
City where company is located (optional): SEVENTEEN MILE ROCKS

I have tried to change my credit card number only to be told I do not know what I am talking about.
When I tried to contact complaints i find the phone number for complaints no longer handles complaints & there is no other number given

 by Natalie
Optus mobile optus online
City where company is located (optional): Have no idea

One star rating is to many stars has taken $170 for my prepaid and no they say I didn’t pay god help optus customers as I will never use there service again

 by chris marinovic
mobile phone
City where company is located (optional): narre warren

Hi .
Why my calls are getting cut off.have been complaining about this already many times.
Problem still not fixed ,have no other joice but to leave you and yoy bad service.
Doing that tomorrow.
Regards Chris

 by khimji vaghjiani
City where company is located (optional): BELLA VISTA

Hi Optus, I wish to cancel my service with your rubbish company, it is the worst company I have ever dealt with, and I cannot believe that this would happen in a modern country.
5days to solve an NBN problem and no closer to solving it, multiple handoffs, calls cutting out, people not able to help, rubbish IVR system, stupid messing system, people who dont know what to do and say, and finally being told that the NDN line is faulty, PROVDING DETIALS MULTIPLE TIMES ON THE SAME CALL, WHY WAS THIS NOT PICKED UP WHEN I 1ST CALLED ???
I thought Vodafone was worse, but Optus takes the cake, worst telco in 27 years in Australia !!