Recently updated on January 30th, 2024 at 05:00 am

Qantas is international Airlines. Get verified information about Qantas complaints email & Phone number. Phone or write in the first instance. The complaints line is 13 13 13. If you wish to correspond with Qantas online you should use the online form via their website.

Qantas Contact Information

Report complaints to corporate and get satisfaction

Phone number :  13 13 13

Support Email :

Support Form :  Qantas Support Form

Company website :

Tweet: @Qantas

Corporate Head Office address

10 Bourke Rd, Mascot NSW 2020

Customer Service Hours:24/7

How to make a Complaint to Qantas

Complaints handling is available on the Qantas website via ‘Customer Support.’ The first step is to call on the complaints line 13 13 13. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Also Read: Paypal complaints number & email.

More Contact Number’s Of Qantas

Qantas customer service: 13 13 13
Qantas lost, late or damaged baggage: 1300 306 980
Qantas bookings: 022 6111 1818
Arrivals and departures Enquiries: 13 13 23
Qantas Frequent Flyer membership: 13 11 31
Qantas Deaf passengers Support: 133 677
Qantas Investors Support: 1800 177 747
Qantas Corporate Office & Headquarter: (02) 9691 3636

About Qantas

Qantas Airways Limited is the flag carrier of Australia and its largest airline by fleet size, international flights and international destinations. It is the third oldest airline in the world, after KLM and Avianca having been founded in November 1920; it began international passenger flights in May 1935.

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People Also Ask

Can I email Qantas customer service?
Mail to email to contact Qantas.

Who is Qantas owned by?
The Australian government

Is Qantas 24/7 customer service?
24 hours, 7 days a week.

Where is the head office of Qantas?
10 Bourke Rd, Mascot NSW 2020

Also Read: TNT complaints number & email.

Hopefully, We helped you to get some genuine records for Qantas Complaint information.

Use below complaint form to discuss problems you have had with Qantas, or how they have handled your complaints. Initial complaints should be directed to Qantas directly. You can find complaint contact details for Qantas above.

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Average rating:  
 10 reviews
 by Grace

Traveling on Qantas is always enjoyable. I recently had to travel to Sydney on work, but because of their self-serve check-in and bag drop, I didn't have to wait in line. After a few difficulties, everything went well and my boarding pass was scanned by the bag drop

 by Wendy Hawke
Refunds on vouchers that could not be used
City where company is located (optional): Sydney

Received credit vouchers for 2 tickets in 2020 - valid until 2023. Went to use in Aug 2022 and not able to use. Spoke to Qantas and they said would convert into a refund payable in 5-7 days. Given 2 new reference numbers. No refund 3 weeks later so called again late Sept 2022 and this time told 'refunds take 6-8 weeks', Still no refund by end Nov 2022 so called again and given email to send all details too. Also told I would be contacted on my mobile within 24-28 hours for an update. Still heard nothing and no refund. Now spent another hour on the phone to another operator who seems equally as clueless a the last few and the solution is to 'give me new reference numbers' as the previous ones have been closed off despite no refund being received. I have completely lost my patience with being polite and feel like it is just one big run around to get me off the phone and keep MY money! I do not know how Alan Joyce and the employees of Qantas can live with themselves when they are keeping other people's money and just fobbing us off with false/misleading information with each call?? Rating ZERO stars but not giving me that option

 by Geoff
Qantas service
City where company is located (optional): Sydney

I have been left at 2 different airports as a business frequent flyer for more that 8 hours within a 2 week period . I have tried contacting Qantas multiple time with not even a response or call back and hung up twice when being on hold for over 1 hour. Tis is the thanks we get for sticking with Australian brand Qantas?

 by Konrad Streher
International Flights
City where company is located (optional): Sydney

Qantas sent an employee a notification that her flight was delayed (this had a flow on for the connection flight) . Nothing else, no recomendations, no emergency contact no. etc. . She could not speak to anyone from qantas . Fortunately she was able to contact her home office and we sorted the issue from here in Australia. This has happened several time in recent months .
It WAS company policy to fly qantas . NO more as we are altering that instruction immeadiately . Qantas you have damaged your brand beyond recognition . I sincerely hope your bottom line was worth it!

 by Dana
Customer support line
City where company is located (optional): Southport

Tried for 3 days to talk with someone waited on average 1.5 hours each time. Got 2 call backs where they put me on hold for over 10mins then hung up the line. Still waiting for a resolution to the flight THEY cancelled

 by Ziaudeen
flight service and comtomer care
City where company is located (optional): Australia

One of the worst airline, Once you book it you are trapped, you can change or contact the customer care

 by Annette
Getting through.

I have just tried for the 3rd time to talk to someone at Qantas regarding a credit we should get due to them cancelling a flight back in July 2021. This time is waited on the phone for 31/2 hours and got through to a person who couldn’t help me. They put me through to another department and the phone hung up. Absolutely cranky with their customer service.

 by Sarah lagana
Cancellation of my flight and discrimination
City where company is located (optional): Darwin

I have been stuck in Darwin against my will due to domestic violence and a mate booked me a flight home it was all paid for had my itinerary i got to check in snd they cancelled my flight Saying it was a fraudulent transaction i am now stuck and cant get honest help disgusting no stars most disgusting service in Australia i am taking them to court and the media

 by John Elliot
customer service
City where company is located (optional): Australia

Third complaint, first two totally ignored.
I booked through Qantas out of loyalty, never again.
Before I departed for Melbourne from Auckland, my wife's flight was rescheduled twice. Understandable considering the current climate.
However, I tried many times and countless hours trying to ring the customer number trying to get clarification. The phone was never answered.
I am now in the same position. Trying to get home. I spent 4 hours on the phone trying to find when my flight would be rescheduled. Again. No answer.
On speaking to fellow kiwis in the same position but with Air Nz, the most they have had to wait is an hour and a half.
I do not believe you have any intention of answering calls. Are your profits so precious you cant pay to have extra staff answering calls, or have a call back service.
You have ruined our trip, and I will say the same on social media.

City where company is located (optional): Uk

Absolutely appalling service
Totally unable to get anywhere by telephone or email trying to return on repatriation flights from U.K. to Australia