Recently updated on February 1st, 2024 at 10:26 am

Australia Post is a Commonwealth government-owned corporation. Get verified information about Australia Post complaints email & Phone number. Phone or write in the first instance.The complaints line is 13 76 78. If you wish to correspond with Australia Post online you should use the online form via their website.

Australia Post Contact Information

Report complaints to corporate and get satisfaction

Phone number : 13 76 78

Support Email :

Head Office Email:

Support Form :  Australia Post Support Form

Company website :

Tweet: auspost

Corporate Head Office address

15 Southern Cross Ln, Melbourne VIC 3000, Australia

Customer service hours: 8am–6pm, Monday–Friday

How to make a Complaint to Australia Post

Complaints handling is available on the Australia Post website via ‘Customer Support.’ The first step is to call on the complaints line 13 76 78. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Also Read: Telstra Complaints email & Phone Number

More Contact Number’s Of Australia Post

Australia Post customer service Contact : 13 POST (13 76 78) from within Australia
From overseas: +61 3 8847 9045
For business: 13 11 18
ShopMate customer contact centre: 1300 624 475

About Australia Post

Australia Post is the government-owned corporation that offers postal services in Australia.

It offers shipping services, retail products, financial services (such as bill payment and banking through its retail network), logistics and fulfilment services, and direct marketing and database management services

Products & Services


Postal services
Digital Services
Express post
Printing Services

Resources Australia Post




People Also Ask

Why is Australia Post so slow now?
Australia Post chief executive Christine Holgate said lengthy delays were due to the grounding of much of the air freight network. Australia Post is retraining motorbike posties to deliver and process parcels.

Who is the new CEO of Australia Post?
Paul Graham

How do I call directly to the Post Office?
dial number 13 76 78 to contact Australia post.

How many days does it take for a parcel to arrive?
Most courier companies take 1-3 business days to deliver domestic shipments and 3-7 days to deliver internationally. Each courier company offers multiple services with different delivery times including standard and urgent options.

Also Read: ANZ complaints number & email

Hopefully, We helped you to get some genuine records for Australia Post Complaint information.

Use below complaint form to discuss problems you have had with Australia Post, or how they have handled your complaints. Initial complaints should be directed to Australia Post directly. You can find complaint contact details for Australia Post above.

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Australia Post
Average rating:  
 2 reviews
 by Jaxon

I have always experienced nice, accommodating proprietors and workers at every Australia Post office I have used. The personnel is always friendly and competent, and I frequently have to go into the offices to pick up packages. I appreciate your excellent assistance in what is undoubtedly a challenging service area.

 by Goran Yankovich
Parcel delivery
City where company is located (optional): Blayney NSW 2799

I find it very disappointing when ordering an item Online that only half the parcels of the one item are delivered and the other half need to be picked up from the P.O.! With no apology or explanation given, rather being made to feel like, " how dare you complain!" The service of the local Parcel delivery contractor can only be described as substandard! With the attitude of the Postmaster at Blayney P.O NSW 2799, "Rachael" as a meglamaniac! This poor type of service makes one very careful to try and buy items that a shipped via courier rather than Australia Post, because you know you will get your item delivered!