Belong Australia complaints number & email.
I purchesed a new phone from a retailer on a Friday morning, only to be told that my esisting sim card was too large for the new phone. The salesperson sggested that I purchase a new sim card and change from my existing carrier to Belong as I would be connected within a couple of hours. I did what was suggested, only to have Belong send a message to the salesperson that they were unable to transfer the number at that time due to my date of birth was incorrect. After I arrived home I sent an email to Belong trying to sort out the issue, simply received an auto reply stating I would recieve a reply within 24 hours. Monday morning still no reply, sent yet another email, this time no reply. Tuesday morning still no service, so sent email number 3 to their complaints. Again the auto reply stating the same 24 hour message. Wednesday morning rang the help line number, a recorded message referred me back to the web site. Sent email number 4 politely telling where they could stick their service, cancel my agreement, and refund my first months payment. By then I had purchased a new sim card with my previous supplier and was reconnected again within 2 hours.
I finally had a call from someone at Belong offering all sorts of apologies, and was told that they would refund my first months payment, however, it would take 7 - 10 days recieve a refund. It's now day 10 and sill no refund.
All I can advise is STAY WELL AWAY BELONG, THIS IS THE WORST CASE OF CUSTOMER SERVICE I'VE ENCOUNTED IN A LONG TIME.
Complaint Phone number: 1300 235 664
Complaint Email: email@example.com
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Get verified information about Belong complaints email & Phone number. If you wish to complain to Belong, call the complaints line on 1300 235 664. There are full contact details and information about the complaint procedures on the Belong website.