Recently updated on February 5th, 2024 at 10:57 am

Big W is an Australian chain of discount department. Get verified information about Big W complaints email & Phone number. Phone or write in the first instance. The complaints line is 1300 244 999. If you wish to correspond with Big W online you should use the online form via their website.

Big W Contact Information

Report complaints to corporate and get satisfaction

Phone number : 1300 244 999

Support Email :

Support Form :  Big W Support Form

Company website :

Tweet: bigw

Corporate Head Office address

Cnr Park Street &, George St, Sydney NSW 2000

Customer service hours:

Monday – Friday
from 9am – 6pm AEST

Saturday – Sunday
from 10am – 4pm AEST

How to make a Complaint to Big W

Complaints handling is available on the Big W website via ‘Customer Support.’ The first step is to call on the complaints line 1300 244 999. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Also Read: Officeworks Complaints email & Phone Number

More Contact Number’s Of Big W

Big W customer service Contact : 1300 244 999
Woolworths Rewards: 1300 101 234

About Big W

Big W is a Australian chain of discount department stores. The Big W series grew from Woolworths Limited’s first Variety stores, which carried a small selection of general merchandise goods. The very first Big W department shop opened in 1964 in Jesmond, New South Wales.

Products & Services


Activewear & Gymwear
Jackets & Coats
Bags & Wraps
Household Cleaning

People Also Ask

Is BIG W closing down in Australia?
On Thursday, Big W announced it would close a further three stores, in Fairfield, Chullora and Auburn, all in Sydney’s west, after previously announcing in April its intention to close about 30 underperforming stores and two distribution centres over the next three years.

What is BIG W in Australia?
Woolworths Group

What does Big W stand for slang?

How do I make a complaint to BIG W?
Please call 1300 244 999 in case of any issues.

Also Read: Kmart Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for Big W Complaint information.

Use below complaint form to discuss problems you have had with Big W, or how they have handled your complaints. Initial complaints should be directed to Big W directly. You can find complaint contact details for Big W above.

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Big W Australia
Average rating:  
 8 reviews
 by Imogen

I had planned to order a PS5 online. However, I made the decision to go into the store on Friday to pick it up. I was greeted by a sales assistant who was genuinely kind and looked eager to assist; I had the impression that I had traveled back in time to a time when customer service existed. Many thanks, buddy

 by Anita
Her name is Maka works at big w Kingsway Perth very rude and a can’t be bothered attitude . No smiles and rude all round .
City where company is located (optional): Perth .Kingsway

Terrible customer service

 by Sarah
Delivery/Customer service
City where company is located (optional): Sydney

Worst customer service 0 out of 10. Delivery 0 out of 10. Ordered a product never received item called for them to basically say it was forgot about then they would deliver urgently and the item still never arrived, and apprently they just cancelled it without anyone knowing why. 3 people on seperate occasions said they would call me back, again never happned. Now still waiting on my refund for the TV that was apprently 25 min down the road. never again will shop here.

 by Natalia Arboleda Lucena
Cashier customer service
City where company is located (optional): Melbourne CBD

The cashier was really un respectful and touch my hand really gross when I was handling the products that I was going to shop, apart from this fact, the electronic signature was not working and I had to pass my credit card for a second time. The cashier (a man with glasses ) made a joke about my nationality, and he was kind of flirting in a really grossly manner.

 by Michelle Beard
City where company is located (optional): YERRINBOOL

I ordered a trampoline online just to find out my order was cancelled without my knowledge. I only know it was cancelled from tracking my order number through the Big W order tracking system.

 by Kerby
BigW Online
City where company is located (optional): Ringwood East

we ordered some online products from BigW, there were meant to arrive on the 19/08/21. Today 13/09/21 and we have not received anything. We have attempted to call big W several times. The calls were and are not answered. They placed you in the queue (with music) for even up to a hour and nothing happens. Their web page shows our product as Shipped, Au Post said Big W needs to contact them.... so we are in the middle.
BigW has the worst customer service I have seen in my whole life. I dont think that our calls were in a queue or someone was to pick up the phone.
It is a 1300 number that forces the call to pay for it. It is a disgrace.

 by Fuck u
Shit house service
City where company is located (optional): Bendigo

Shit disgraceful service may get my click and collect order by Chris tmas if I'm lucky

 by Alexandra
City where company is located (optional): Loganholme

Big thank you to the lady who does the lay by at loganholme superdome. I was after a trampoline and stock was low. The man who first served me spent 20minutes searching out the back to only find double ups of box 1 and no box 2. He was ready to send me else where which was fair enough, when this lovely lady overheard and took it upon her self to recheck. Another 15min later she came out cheering as she had found the other box and I could purchase right there and then! I was so thankful for her putting in that little bit of effort when she wasn’t even serving me to ensure I got what I needed rather than putting it in the to hard basket and sending me to another store. Great work by all involved! Thank you!