Kmart Australia complaints number & email.

Don't buy anko steam cleaner as there got mold and deceased and Kmart don't care

I bought a $50 playstation voucher from Kmart Knox, processed by a Kmart employee however it looks like it was never activated. The bottom of my receipt says “Gift card was not loaded” however my credit card was charged. I have wasted so much time trying to resolve this, get a refund or get the funds on the gift card! I have been sent from one place to another, given various phone numbers to call as nobody wants to resolve it! The store we bought it from told us it isn’t their problem it is Playstation issues. I bought the gift card at Kmart so it is their problem, they took the money. If it is their fault they need to load the funds or resopve with whoever it needs to be resolved with. Dissapointing customer service, never shopping at Kmart again and will get ombudsman involved to fix the issue.

The store shrugged me off by saying go to Bunnings or Harvey Norman i might find a similar beater that may fit. I say to all be weary when buying their home brands

My daughter bought three items showed her recipe on leaving the north lakes store ,the older man asked her where her third item was she discreetly said the tampons are in her wallet , he then then yelled at her in a loud voice to get them out in front of lots of costumers and show him ., she was so embarrassed horrified he could have discreetly asked her but he made a big deal so everyone heard of her shame on him, bad service.

I was advised that i can scan photos at kmart to convert them to digital files, but on arrival i was told that they can be scanned but only on a DVD that i have to buy from kmart - i can't use my own USB. Its 2021 guys, keep up.

I have been trying get a refund for a returned item bought online
Terrible customer service. always sending the same message
"Item received please be advised that the funds should return to 3-5 business days"
that 3-5 days for the last 2 months. Today I text them same message received.
may be this messages are not by human and auto messages?
product code 62346733 bamboo bath canddy quantity 2 $50

Well l was just outraged when l saw this insulting Ad......https://twitter.com/Joel_Agius1/status/1453998733004136448
K-Mart will never be part of my shopping plans again......and Christmas just around the corner.........COWARDS K-Mart just pandering to a very small group of activists...average ratings 2....surely thats should see you are really on the nose....sadly l had to put one star because you couldn't put minus star.....

VERY VERY poor service by the customer sales person at Toowong Kmart. The indivual card machines are NOT a solution for me to pay for items offered by the store. They have 3 behind the counter machines available for use BUT told / verbally forced to used a card machine even when I objected against the use. The excuse offered was "I am the only one on and need to be at the card machines." What happened to customer choice in or get another person to work the counter machines. Not accepting this forced, controlled behaviour from Kmart Service Staff.

I went to kmart Parramatta last night and arrived at 6:55. They shut at 8pm. I was told that I could not enter as they were at capacity. I waited and was then told by kmart staff, at 7:07pm that I would not be able to enter because if they let me, and the other people waiting they will have to stay back late.

I am outraged at the fact I drove from Mt Druitt, arrived early, only to be told that I can't come in because your staff didn't want to have to do overtime.

I would think in this current climate and the fact that your services have been limited for a while now, your staff would jump at the chance to help customers and do a bit of paid work whilst doing it.

Whatever happened to the customer is always right? I wasted fuel, time and missed the opportunity to get my son a bday gift, all because your staff were more worried about closing the doors on time, even though I was over an hour early.

I want to know what you can do to rectify the situation because at the moment I am from impressed. The Manager that refused me and the other patrons entry, his name was Nathan, he was rude, abrupt and totally unreasonable.

I am in the process of finding out what I need to do to formally complain with fair trading, as your clearly advertised for 8pm close and I was over an hour early.

I hope to hear back some time soon. But like I said I intend on taking this further.

Tony

Congratulations to Charmaine who works at Casuarina store in Darwin. In the last two weeks I have rung you to see if the items are in stock and then you have taken them to the service counter to hold for me. You have been excellent to deal with.