BMW Australia complaints number & email.
2008 I bought a manual 335 from Parramatta BMW that I had not been able to test drive, as they had no manuals. When it was clear I could not drive it comfortably because of positioning of the clutch, "That's too bad" was pretty well their response.
2012 I bought a second hand E46 M3 convertible privately. Awesome car. 3 yrs later not so awesome, losing power, weird engine noise. Took it to the experts - BMW Parramatta - "You're using the wrong fuel." I wasn't. A month later it was clear the head gasket had gone, which had to go to the dealership for repairs. They did do a good job, for $9000.
I took it back for a Takata airbag recall and they told me it sounded like the exhaust system was going and needed to be replaced. It was 4 years old, and they couldn't tell when the head gasket was gone, so I ignored them. I recently got a call telling me my airbag needed to be replaced, and I said I had already done so but, guess what, they had only replaced one of the two they should have and I'd been driving around with a lethal product still in the car.
Now, the starter motor has gone on the M3. They told me a lady had been waiting from March for a transmission to come in and they couldn't tell me when a part would come in. I got the starter motor reconditioned and returned it to them to reinstall. "The part has arrived and you need to pay us for it". Because BMW Australia having a BMW part seems to be a problem???
I swear you couldn't make this stuff up.
Mr Jens Monsees is the Australasian BMW MD, I understand. It may require that level of intervention as they now hold my car hostage. Seriously. Pure Driving pleasure? Sure, when the car is running and you don't have to deal with the Service Department!!!!
Complaint Phone number: 1800 808 111 or 133 269
Complaint Email: firstname.lastname@example.org
Tweet: BMW Australia
Head Office address: 783 Springvale Rd, Mulgrave VIC 3170
Get verified information about BMW complaints email & Phone number. If you wish to complain to BMW, call the complaints line on 1800 808 111 or 133 269. There are full contact details and information about the complaint procedures on the BMW website.