Coles Australia complaints number & email.

Coles Australia
Average rating:  
 15 reviews
 by Cindy ford
Online refunds
City where company is located (optional): Hervey Bay

Refund policy sucks. 5/10 days if your lucky. Truck broke down yes it happens but coles should honour their orders and deliver the next day. Or give instant refunds. Im sure they can hire a truck if needed or borrow from another store. The delay this week has left people with no food and no money to buy any. NOT GOOD ENOUGH. And to show it as a delayed delivery and not notify you of the cancelled order for Friday until SATURDAY IS DISGRACEFUL.

 by Michelle
Coles

I give them a big fat 0! I was supposed to receive a delivery between 6pm-8pm and its now 11pm and I am still waiting. They emailed and SMS me earlier stating that my order will arrive 6pm-7pm. And there is no news. Order tracking claims they are preparing order and its not even on its way. Even if it arrived in the next 10 mins the items would have all spoiled by now. I think i am done using COLES. Very unprofessional. The incompetence is very staggering and should NOT be tolerated!!

 by Kim
Customer Product Investigation
City where company is located (optional): Wodonga Plaza

On the 3rd October 2021 we were encouraged to fill out a Product Investigation form due to a tampered with jar of jam. Many promises have been made of being contacted by Coles "Quality Team". So far we've received nothing. Store Manager - Casey's attitude is off-handed and disrespectful. We have received 3 Messenger automated responses .. e.g. "Thanks for your response, Kim. We're very sorry to hear of this poor experience and we'd like to apologise for the confusion. We've followed this up further with our Quality Team, who'll mail out a written response directly to you. Unfortunately, due to the busy time period this may be expected to take longer than the usual few weeks to arrive. We're sorry for any inconvenience." FEW WEEKS? Really over the Covid excuse .. now 73 days with no outcome regarding foreign substance and lid tampering of the jam jar. Promises of the State Manager contacting us are just shallow and empty .. 3 times we were told the State Manager would contact us.
Suggestion : DON'T GO THROUGH COLES FOR AN INVESTIGATION OF ANY PRODUCT ITEM .. INSTEAD REPORT TO THE DEPARTMENT OF HEALTH. Coles you are just money hungry bullies. Coles hasn't a care for customers and are thoroughly disrespectful. Never ever again Coles.

 by Willard
Raw C Coconut (water)
City where company is located (optional): Bentleigh

Dear Coles Purchasing Department and Marketing Managers,

I usually buy your Coles Brand of Coconut Water by the Dozen, since you are out of stock in every store I bought the Raw C 2 liter from the dairy cabinet in your Coles store Clayton.

I advise saying that this is product is PUR RUBBISH and should you really market it? NO, it doesn’t taste like coconut water it's just a made-up formula of water with flavoring, I would seriously look at the process of the data on these products and assess the facts.

Very Disappointed Customer.

 by CK
NO DELIVERY
City where company is located (optional): BRISBANE

LESS THEN 1 STAR. This is a shite service. I order online BECAUSE I AM BUSY. I get NO NOTIFICATION WHEN THE ORDERS ARE LATE AND OUTSIDE THE DELIVERY TIMES - I GET NO DISCOUNT FOR THAT - Even though IT WASTES MY TIME. I arranged a delivery time with a driver, he did NOT ARRIVE and the next day THERE WAS NO DELIVERY AND COLES DID NOT EVEN CALL ME. I HAD TO CALL 3 TIMES TO ARRANGE A REFUND. POOR PERFORMANCE AND WASTING EVERYONE'S TIME - It would have been quicker to go to the store and I WOULD HAVE RECEIVED MY GROCERIES..!!!

 by Vanessa Gillham
Customer Service/Delivery Drivers/COLES from Go to Woe
City where company is located (optional): Sydney

NO STARS but 6ft under!!! They can't even provide an email address that is active on their website to make FORMAL COMPLAINTS.

IT HAS NOW BEEN OVER 48 HOURS SINCE MY ORIGNAL COMPLAINT LOGGED WITH COLES (4 CALLS) & (10 TEXT MESSAGES) PLUS 4 EMAILS TO SEVERAL DIFFERENT GENERIC SUPPORT FORMS. THIS STILL REMIANS UN-ACTIONED & UNRESOLVED AND UN-ATTENDED!!!

I RANG AGAIN NOW AT12:01PM 30/8/21 (THE FIFTH TIME) TO GET THE SAME BS, WE CAN'T TRANSFER YOU TO A SUPERVISOR. HOWEVER, YOU CAN TAKE MY MONEY, NOT DELIVER, LADY DRIVER ABUSES ME, LADY DRIVER HANDS MY NUMBER TO A GUY NAMED EMILLIO??!! WTF WHO PROCEEDS TO HARASS & HEAVY ME - HOW DARE COLES HAND MY NUMBER TO OTHERS TO HARRASS ME!!! WHO THE HELL IS RUNNING THIS SHOW!!!!

YOU CHOOSE TO IGNORE AND NOT RETURN MY MONEY - I WILL BE SEEKING DAMAGES FOR THE DISTRESS ALL WEEKEND AND ONGOING AS YOU STILL WILL NOT/DO NOT ASSIST IN LODGING MY FORMAL COMPLAINT AND AFFIRMATIVE ACTION BEEN TAKEN AGAINST YOUR DRIVER - WHO EVER THIS EMILLIO IS AND YOURSELVES FOR THE DISGRACFUL DESPICABLE BUSINESS MISCONDUCT AND CONTINUE TO BOTH FINANCIALLY AND CAUSE UNDUE DISTRESS THAT YOU/COLES INTENTIALLY HAVE PUT ME THROUGH.

I WILL BE SEEKING LEGAL ADVICE AND COUNCIL BASED ON YOUR REFUSAL TO MANAGE MY FORMAL COMPLAINT FOR OVER 48 HOURS AND KEEP MY MONEY - COLES STAFF USING AND SENDING MY NUMBER TO OTHER PEOPLE TO INTIMIDATE ME.

I HAVE COPIES OF THE UNAUTHORISED NUMBER THAT CALLED ME AFTER THE FAILED DELIVERY THAT YOU GAVE MY NUMBER TOO, TO ALLOW THEM TO HARASS ME -
They take your money and don't refund - over 48 hours since the complaints that are growing by the minute!!

 by Gwen Mccluer
Releasing pending funds when charged twice
City where company is located (optional): Nsw

I'm so over being charged twice for orders and then when you contact Custer care all you get told is to wait 7/10 days for the money to be taken off pending.this is not good enough...another supermarket that I have shopped online with done this to me once and when I called about it.they sent a release form to my bank and the funds were back in my account straight away.will not be shopping with Coles ever again.

 by Customer
Coles online

First time ordering online..
Many items are OUT OF ORDER. Coles wont notify you until items are delivered.

Customer service name Ethan was unprofessional (rude) when call about the orders.
Would NOT use Coles online in the near future.
WOOLWORTHS is the way to go.

 by Ricky
online shopping
City where company is located (optional): Goldcoast

Worst shopping experience ever.I tried coles online shopping for the first time and my pick up time was between 4.00-6.00pm. I got an email from coles after 4.00 pm on the day to inform me that half my order was not in stock and they had replaced it with other things that i did not want.Half an hour trying to contact someone called customer care got me no where, I ended up canceling the order and that cost me $30.00 non negotiable.. I will never do this again and i think coles should be ashamed for treating customers like this.

 by MAHENDRA BAHADUR
City where company is located (optional): Granville

God, give some brain for coles management team. they have unprofessional customer service people and I wait for 2 hours for telephony service and they change my delivery system too. they waste my 3 hours. they deserve for 1 rating.

Coles Australia complaints number & email

Complaint Phone number: 1800 061 562

Complaint Email: info@coles.com.au

Tweet: Coles Australia

Website: https://www.coles.com.au

Head Office address: 800 Toorak Road Hawthorn East, Victoria 3123

Get verified information about Coles complaints email & Phone number. If you wish to complain to Coles, call the complaints line on 1800 061 562. There are full contact details and information about the complaint procedures on the Coles website.

Coles Complaints email & Phone Number

How to make a Complaint to Coles

Complaints handling is available on the Coles website via ‘Customer Support.’ The first step is to call on the complaints line 1800 061 562. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Coles complaint contacts like Phone, email and support form

Complaint via Phone number : 1800 061 562

The Complaint via Email : info@coles.com.au

Complaint via  Support Form :  Coles Support Form

Coles complaint website : www.coles.com.au

Tweet: Coles

Corporate Head Office address

800 Toorak Road Hawthorn East, Victoria 3123

Also Read: Woolworths Complaints email & Phone Number

More Contact Number’s Of Coles

Coles customer service Contact : 1800 061 562
Abandoned Trolleys: 1800 876 553
Coles Credit Cards: 1300 306 397
Coles Gift Cards
Customer response 1300 304 990
Corporate gift cards 1300 725 159
Coles Insurance
Car Insurance 1300 265 374
Home Insurance 1300 265 374
Flybuys 13 11 16
National switchboard (03) 9829 5111
Online Shopping 1800 455 400

About Coles

Coles is an Australian supermarket, retail and customer services chain. The Coles operates 807 supermarkets throughout Australia, including several currently re-branded BI-LO Supermarkets.

Coles has over 100,000 employees and, together with rival Woolworths, accounts for more than 80 percent of the Australian market.

Products & Services

Service

Online shopping

Also Read:Australia Post Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for Coles Complaint information.

Use below complaint form to discuss problems you have had with Coles, or how they have handled your complaints. Initial complaints should be directed to Coles directly. You can find complaint contact details for Coles above.

Coles Australia Customer Reviews

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Coles Australia
Average rating:  
 15 reviews
 by Cindy ford
Online refunds
City where company is located (optional): Hervey Bay

Refund policy sucks. 5/10 days if your lucky. Truck broke down yes it happens but coles should honour their orders and deliver the next day. Or give instant refunds. Im sure they can hire a truck if needed or borrow from another store. The delay this week has left people with no food and no money to buy any. NOT GOOD ENOUGH. And to show it as a delayed delivery and not notify you of the cancelled order for Friday until SATURDAY IS DISGRACEFUL.

 by Michelle
Coles

I give them a big fat 0! I was supposed to receive a delivery between 6pm-8pm and its now 11pm and I am still waiting. They emailed and SMS me earlier stating that my order will arrive 6pm-7pm. And there is no news. Order tracking claims they are preparing order and its not even on its way. Even if it arrived in the next 10 mins the items would have all spoiled by now. I think i am done using COLES. Very unprofessional. The incompetence is very staggering and should NOT be tolerated!!

 by Kim
Customer Product Investigation
City where company is located (optional): Wodonga Plaza

On the 3rd October 2021 we were encouraged to fill out a Product Investigation form due to a tampered with jar of jam. Many promises have been made of being contacted by Coles "Quality Team". So far we've received nothing. Store Manager - Casey's attitude is off-handed and disrespectful. We have received 3 Messenger automated responses .. e.g. "Thanks for your response, Kim. We're very sorry to hear of this poor experience and we'd like to apologise for the confusion. We've followed this up further with our Quality Team, who'll mail out a written response directly to you. Unfortunately, due to the busy time period this may be expected to take longer than the usual few weeks to arrive. We're sorry for any inconvenience." FEW WEEKS? Really over the Covid excuse .. now 73 days with no outcome regarding foreign substance and lid tampering of the jam jar. Promises of the State Manager contacting us are just shallow and empty .. 3 times we were told the State Manager would contact us.
Suggestion : DON'T GO THROUGH COLES FOR AN INVESTIGATION OF ANY PRODUCT ITEM .. INSTEAD REPORT TO THE DEPARTMENT OF HEALTH. Coles you are just money hungry bullies. Coles hasn't a care for customers and are thoroughly disrespectful. Never ever again Coles.

Page 1 of 5:
«
 
 
1
2
3
4
5
 
»