Good Guys Australia complaints number & email.
VERY POOR SERVICE
Very Quick to take your Money and no Morals to even Return a call from a human,How the hell can you View a TV without all the Basics that actually should come with it,And Then continually come up with EXCUSE AFTER EXCUSE.If you did not want to Sell online purchases why do so.This Store is most Deceitful and Not is there CUSTOMER SERVICE
I ordered a chest freezer online and received an email saying delivery booked for 21/09/2022. I rang local store who said they couldn't find the order number and couldnt help with online orders after being continuously put on hold.. They gave a 1300 number which I was on hold for 47 minutes before I selected the call back option. NO CALL BACK RECEIVED , contacted Local store again and was told they will follow up and call me back before close. No call back again just a text message saying your order is pending no further information on delivery given Run back again to be told I would receive a call from IT department the following day. The floor staff who answered my calls initially were very nice and transferred my calls to admin section where I never spoke to a different person each time to assist. Unable to check order online as no order number was given after online transaction, order number received in email the next day but was untraceable. 2 hrs on phone trying to sort when my order would be delivered but still waiting for resolution 3 days following my payment which went thru immediately when placing order.. Very Poor Service
I seldom take the time to complain but I am moved to complain about the Good Guys at Artarmon for poor service but on returning damaged goods every staff member could run away fast enough.. they didn't listen to my concerns and were down right rude.. seem they don't get paid for customer service
The online store indicated the item was in stock when I ordered it. 1 month later, I have contacted them by email and by phone. The online number is useless, it redirects you to the local Good Guys store. The local store have no idea what is going on, or when my item will be delivered. The online store is a total scam to consumers.
Delivery of fridge, washer & drier meant to come on Sat. Two items out of 3 delivered. Long long phone calls assured it would be delivered next day , Four more long phone calls on Sunday now have to wait till Monday. Monday comes no drier delivery. Four mor phone calls - promised it would definitely be delivered on Tuesday. Now been waiting all day , nearly 1pm . I’ve been ring since 9:30 am to confirm a delivery window - assured “its on its way , and you”on the list “ just cant tell you delivery time . Four more phone calls , still waiting . Spoke to four different people saying they would call back. No call backs , no drier.
Just want to let you know I was in your Joondalup store today looking to purchase a number of items. I was after some information on a Samsung tablet one of your employees when asked said he was not in sales but would get someone. At the time your staff would have out numbered customers by two to one. A couple of staff looked in our direction and another simply walked straight past but offered no assistance. We left and went to Harvey Norman about two minutes up the road, were greeted by a sales person within a minute or two and proceeded to purchase a tablet plus two 58 inch televisions plus extended warranties. All business lost by zyour store because of a lack of interest by your staff.
Went in for a warranty repair for a vacuum. For some reason they and the manufacturer didn't want to repair it themselves and instead ordered parts so I could repair at home. Very strange. Parts took an unusually long time to arrive. Turns out the parts arrived literally 3 weeks ago (as I checked on Australia Post using the tracking number) and no one bothered to send a text message or an email or a call to let me know that the parts arrived. I called multiple times during those 3 weeks and they all said that that the package hasn't arrived. Had to wait an extra 3 weeks for no reason. Funny thing is that I asked when it arrived and they told me last Friday, being 3 days ago. But actually it arrived 3 weeks ago on a Tuesday. If you're that incompetent and don't want to do the warranty repair, just let me know and refund me or give me a replacement item.
I always liked good guys until they offered us an $80 cash back. The offer didn’t allow when ordering for pick up or click and collect, so we choose delivery. It removed the coupon and code completely. Then we called . Customer service. Store. Concierge. To the point one staff member sia ( male) concierge no was so abusive screaming at us he can’t help refused a supervisor, and told us to call another time cause he wasn’t sitting on phone any longer, cause he couldn’t help us or know who we are. Thought full details provided. Even though we’d received emails from his colleges and advised case no, email etc. he screamed at us to do what we wanted but he wasn’t helping us. And yelled at us. Over talked us. To the point we were in tears. It is the worst customer service. Call centre merry go round and horrible behaviour. It was abusive and unacceptable. I’m sorry I’ll never shop or use good guys ever again. If the business continues with these kinds of staff it’s inevitable they end up like Tandy stores. Which is sad for the possible good staff that are amongst the rouge’s. 2hrs 15mins of our lives we won’t get back not worth the cash back that you never receive.
Scammers. Took my money and cancelled my order. Been over a week and no refund. No money to go out and buy again. Lost out financially through faults of theirs and no compensation. Too lazy to even reply to my complaint emails.
Complaint Phone number: 1300 748 190 or 1300 765 988
Complaint Email: firstname.lastname@example.org
Tweet: Good Guys Australia
Head Office address: 60 City Rd, Southbank VIC 3006
Get verified information about Good Guys complaints email & Phone number. If you wish to complain to Good Guys, call the complaints line on 1300 748 190 or 1300 765 988. There are full contact details and information about the complaint procedures on the Good Guys website.