Recently updated on February 1st, 2024 at 11:09 am

iiNet is a leading Australian ISP delivering NBN internet. Get verified information about iiNet complaints email & Phone number. Phone or write in the first instance. The complaints line is 13 22 58. If you wish to correspond with iiNet online you should use the online form via their website.

iiNet Contact Information

Report complaints to corporate and get satisfaction

Phone number : 13 22 58

Support Email :

Support Form :  iiNet Support Form

Company website :

Tweet: iiNet

Corporate Head Office address

502 Hay St, Subiaco WA 6008, Australia

Customer service hours: 24/7

How to make a Complaint to iiNet

Complaints handling is available on the iiNet website via ‘Customer Support.’ The first step is to call on the complaints line 13 22 58. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Also Read: Coles Complaints email & Phone Number

More Contact Number’s Of iiNet

iiNet customer service Contact : 13 22 58
Speak and Listen users: 1300 555 727 then ask for 13 19 17
Internet relay users: 13 19 17
Support & billing: 13 22 58
Sales: 13 19 17
Technical Support: 13 22 58
Billing: 13 22 58
Business Sales & Billing: 13 86 89
Technical Support: 13 86 89
Domains & Hosting support: 1300 378 638
Activations & Connections: 1300 634 515

About iiNet

IiNet is an Australian Internet Service Provider and a leading challenger in the telecommunications market. The business offers ADSL-based Internet access, using their own ADSL2+ infrastructure and reselling Telstra ADSL services, in addition to reselling the NBN. IiNet also provides optical-fibre, dial-up, and voice services.

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People Also Ask

Who owns iiNet net AU?
TPG Telecom

Is iiNet in Australia?
iiNet is an industry-leading Australian internet provider with services available nationwide. With our wide range of NBN plans and our own ULTRA Broadband Cable, FTTB & VDSL2 networks, we make it easy for Aussies to connect to great-value broadband.

Where is iiNet’s headquarters?
iiNet is located in Perth, Western Australia, Australia.

Who are iiNet’s competitors?
Alternatives and possible competitors to iiNet may include BAI Communications, INEA S.A., And Hathway.

Also Read: Woolworths Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for iiNet Complaint information.

Use below complaint form to discuss problems you have had with iiNet, or how they have handled your complaints. Initial complaints should be directed to iiNet directly. You can find complaint contact details for iiNet above.

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iiNet Australia
Average rating:  
 7 reviews
 by Lincoln

When my internet connection was interrupted because of a billing error, Happy and Rachel were really helpful in getting it back up and running. To receive the highest signal coverage from the 5G broadband network, the router must be placed close to a window and ideally on a higher floor of the apartment. While not all internet service providers are ideal, iinet has done a decent job of answering users' questions and providing good customer support.

 by Ben
City where company is located (optional): Perth

Have been an iiNet client for more than 5 years. Email to their support took more than a week to respond without a helpful resolution. Contacted their support, a representative laughed and found it funny when asked for a support on iiNet supply modem. It's a shame that you refused to answer a simple query and referred me to Technicolor.

 by Warrick
Email provider
City where company is located (optional): Perth

Worst 3xperience ever...continually stole money from m6 Account after asking to stop the service
Cost me 1000s

 by Lucy
Business email cut off without notice
City where company is located (optional): Perth

We have been small business customers with Iinet for 21 years and before that when they were Omen. When I realised I had stopped receiving emails I called the Business line and was told I had gone over my quota. I deleted 5000 emails and was told I was still over my quota. I asked when the quota had been changed and why I hadn't been notified. I was told the quota hadn't been changed, so I asked why I still wasn't receiving emails after deleting 5000 emails. I was told I had to delete more before I could receive emails, but the quota had not been reduced. This does not make sense! Without notice the quota was changed and my email frozen so I couldn't received emails, but denied by the support people I spoke to. Very disappointed that we are treated this way after being loyal customers.

 by Kate
Failure to provide internet while still charging
City where company is located (optional): Mumbai? Cape Town? No idea.

I have no internet until Dec 31 because of iiNet greed and sloppy practice. Each customer service contradicts the last, orders are incomplete and they continue to deduct funds. I’m lodging a complaint with the Telco Ombuds.

 by Karl FISCHER
City where company is located (optional): OAKLANDS PARK

My computer is now so slow at any time of day or night that I wish I had not opted to change over to NBN. I was always under the impression, obviously wrong, that it was going to speed things up.

 by yin
i called more than 15times since 1may, not even today iinet is not do anything. only told me wait, they will connect hardware ream.
City where company is located (optional): perth

it makes me very upset by such a service. why supporting team is not able to get connected to internal hardware team after i called 15times? or they just get said by say...we will try.... If so, this is really good job ..