iiNet Australia complaints number & email.

iiNet Australia
Average rating:  
 4 reviews
by Lucy on iiNet Australia
Business email cut off without notice
City where company is located (optional): Perth

We have been small business customers with Iinet for 21 years and before that when they were Omen. When I realised I had stopped receiving emails I called the Business line and was told I had gone over my quota. I deleted 5000 emails and was told I was still over my quota. I asked when the quota had been changed and why I hadn't been notified. I was told the quota hadn't been changed, so I asked why I still wasn't receiving emails after deleting 5000 emails. I was told I had to delete more before I could receive emails, but the quota had not been reduced. This does not make sense! Without notice the quota was changed and my email frozen so I couldn't received emails, but denied by the support people I spoke to. Very disappointed that we are treated this way after being loyal customers.

by Kate on iiNet Australia
Failure to provide internet while still charging
City where company is located (optional): Mumbai? Cape Town? No idea.

I have no internet until Dec 31 because of iiNet greed and sloppy practice. Each customer service contradicts the last, orders are incomplete and they continue to deduct funds. I’m lodging a complaint with the Telco Ombuds.

by Karl FISCHER on iiNet Australia
NBN
City where company is located (optional): OAKLANDS PARK

My computer is now so slow at any time of day or night that I wish I had not opted to change over to NBN. I was always under the impression, obviously wrong, that it was going to speed things up.

by yin on iiNet Australia
i called more than 15times since 1may, not even today iinet is not do anything. only told me wait, they will try.to connect hardware ream.
City where company is located (optional): perth

it makes me very upset by such a service. why supporting team is not able to get connected to internal hardware team after i called 15times? or they just get said by say...we will try.... If so, this is really good job ..

iiNet Australia complaints number & email

Complaint Phone number: 13 22 58

Complaint Email: support@iinet.net.au

Tweet: iiNet Australia

Website: https://www.iinet.net.au

Head Office address: 502 Hay St, Subiaco WA 6008, Australia

Get verified information about iiNet complaints email & Phone number. If you wish to complain to iiNet, call the complaints line on 13 22 58. There are full contact details and information about the complaint procedures on the iiNet website.

iiNet Complaints email & Phone Number

How to make a Complaint to iiNet

Complaints handling is available on the iiNet website via ‘Customer Support.’ The first step is to call on the complaints line 13 22 58. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

iiNet complaint contacts like Phone, email and support form

Complaint via Phone number : 13 22 58

The Complaint via Email : support@iinet.net.au

Complaint via  Support Form :  iiNet Support Form

iiNet complaint website : iinet.net.au

Tweet: iiNet

Corporate Head Office address

502 Hay St, Subiaco WA 6008, Australia

Also Read: Coles Complaints email & Phone Number

More Contact Number’s Of iiNet

iiNet customer service Contact : 13 22 58
Speak and Listen users: 1300 555 727 then ask for 13 19 17
Internet relay users: 13 19 17
Support & billing: 13 22 58
Sales: 13 19 17
Technical Support: 13 22 58
Billing: 13 22 58
Business Sales & Billing: 13 86 89
Technical Support: 13 86 89
Domains & Hosting support: 1300 378 638
Activations & Connections: 1300 634 515

About iiNet

IiNet is an Australian Internet Service Provider and a leading challenger in the telecommunications market. The business offers ADSL-based Internet access, using their own ADSL2+ infrastructure and reselling Telstra ADSL services, in addition to reselling the NBN. IiNet also provides optical-fibre, dial-up, and voice services.

Products & Services

Service

Broadband
Dialup
Telephony
VoIP

Also Read: Woolworths Complaints email & Phone Number

Hopefully, We helped you to get some genuine records for iiNet Complaint information.

Use below complaint form to discuss problems you have had with iiNet, or how they have handled your complaints. Initial complaints should be directed to iiNet directly. You can find complaint contact details for iiNet above.

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iiNet Australia
Average rating:  
 4 reviews
by Lucy on iiNet Australia
Business email cut off without notice
City where company is located (optional): Perth

We have been small business customers with Iinet for 21 years and before that when they were Omen. When I realised I had stopped receiving emails I called the Business line and was told I had gone over my quota. I deleted 5000 emails and was told I was still over my quota. I asked when the quota had been changed and why I hadn't been notified. I was told the quota hadn't been changed, so I asked why I still wasn't receiving emails after deleting 5000 emails. I was told I had to delete more before I could receive emails, but the quota had not been reduced. This does not make sense! Without notice the quota was changed and my email frozen so I couldn't received emails, but denied by the support people I spoke to. Very disappointed that we are treated this way after being loyal customers.

by Kate on iiNet Australia
Failure to provide internet while still charging
City where company is located (optional): Mumbai? Cape Town? No idea.

I have no internet until Dec 31 because of iiNet greed and sloppy practice. Each customer service contradicts the last, orders are incomplete and they continue to deduct funds. I’m lodging a complaint with the Telco Ombuds.

by Karl FISCHER on iiNet Australia
NBN
City where company is located (optional): OAKLANDS PARK

My computer is now so slow at any time of day or night that I wish I had not opted to change over to NBN. I was always under the impression, obviously wrong, that it was going to speed things up.

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