iiNet Australia complaints number & email.
Have been an iiNet client for more than 5 years. Email to their support took more than a week to respond without a helpful resolution. Contacted their support, a representative laughed and found it funny when asked for a support on iiNet supply modem. It's a shame that you refused to answer a simple query and referred me to Technicolor.
Worst 3xperience ever...continually stole money from m6 Account after asking to stop the service
Cost me 1000s
We have been small business customers with Iinet for 21 years and before that when they were Omen. When I realised I had stopped receiving emails I called the Business line and was told I had gone over my quota. I deleted 5000 emails and was told I was still over my quota. I asked when the quota had been changed and why I hadn't been notified. I was told the quota hadn't been changed, so I asked why I still wasn't receiving emails after deleting 5000 emails. I was told I had to delete more before I could receive emails, but the quota had not been reduced. This does not make sense! Without notice the quota was changed and my email frozen so I couldn't received emails, but denied by the support people I spoke to. Very disappointed that we are treated this way after being loyal customers.
I have no internet until Dec 31 because of iiNet greed and sloppy practice. Each customer service contradicts the last, orders are incomplete and they continue to deduct funds. I’m lodging a complaint with the Telco Ombuds.
My computer is now so slow at any time of day or night that I wish I had not opted to change over to NBN. I was always under the impression, obviously wrong, that it was going to speed things up.
it makes me very upset by such a service. why supporting team is not able to get connected to internal hardware team after i called 15times? or they just get said by say...we will try.... If so, this is really good job ..
Complaint Phone number: 13 22 58
Complaint Email: firstname.lastname@example.org
Tweet: iiNet Australia
Head Office address: 502 Hay St, Subiaco WA 6008, Australia
Get verified information about iiNet complaints email & Phone number. If you wish to complain to iiNet, call the complaints line on 13 22 58. There are full contact details and information about the complaint procedures on the iiNet website.