iiNet Australia complaints number & email.
Have been an iiNet client for more than 5 years. Email to their support took more than a week to respond without a helpful resolution. Contacted their support, a representative laughed and found it funny when asked for a support on iiNet supply modem. It's a shame that you refused to answer a simple query and referred me to Technicolor.
Worst 3xperience ever...continually stole money from m6 Account after asking to stop the service
Cost me 1000s
We have been small business customers with Iinet for 21 years and before that when they were Omen. When I realised I had stopped receiving emails I called the Business line and was told I had gone over my quota. I deleted 5000 emails and was told I was still over my quota. I asked when the quota had been changed and why I hadn't been notified. I was told the quota hadn't been changed, so I asked why I still wasn't receiving emails after deleting 5000 emails. I was told I had to delete more before I could receive emails, but the quota had not been reduced. This does not make sense! Without notice the quota was changed and my email frozen so I couldn't received emails, but denied by the support people I spoke to. Very disappointed that we are treated this way after being loyal customers.
I have no internet until Dec 31 because of iiNet greed and sloppy practice. Each customer service contradicts the last, orders are incomplete and they continue to deduct funds. I’m lodging a complaint with the Telco Ombuds.
My computer is now so slow at any time of day or night that I wish I had not opted to change over to NBN. I was always under the impression, obviously wrong, that it was going to speed things up.
it makes me very upset by such a service. why supporting team is not able to get connected to internal hardware team after i called 15times? or they just get said by say...we will try.... If so, this is really good job ..
Complaint Phone number: 13 22 58
Complaint Email: support@iinet.net.au
Tweet: iiNet Australia
Website: https://www.iinet.net.au
Head Office address: 502 Hay St, Subiaco WA 6008, Australia
Get verified information about iiNet complaints email & Phone number. If you wish to complain to iiNet, call the complaints line on 13 22 58. There are full contact details and information about the complaint procedures on the iiNet website.
iiNet Complaints email & Phone Number
How to make a Complaint to iiNet
Complaints handling is available on the iiNet website via ‘Customer Support.’ The first step is to call on the complaints line 13 22 58. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
iiNet complaint contacts like Phone, email and support form
Complaint via Phone number : 13 22 58
The Complaint via Email : support@iinet.net.au
Complaint via Support Form : iiNet Support Form
iiNet complaint website : iinet.net.au
Tweet: iiNet
Corporate Head Office address
502 Hay St, Subiaco WA 6008, Australia
Also Read: Coles Complaints email & Phone Number
More Contact Number’s Of iiNet
iiNet customer service Contact : 13 22 58
Speak and Listen users: 1300 555 727 then ask for 13 19 17
Internet relay users: 13 19 17
Support & billing: 13 22 58
Sales: 13 19 17
Technical Support: 13 22 58
Billing: 13 22 58
Business Sales & Billing: 13 86 89
Technical Support: 13 86 89
Domains & Hosting support: 1300 378 638
Activations & Connections: 1300 634 515
About iiNet
IiNet is an Australian Internet Service Provider and a leading challenger in the telecommunications market. The business offers ADSL-based Internet access, using their own ADSL2+ infrastructure and reselling Telstra ADSL services, in addition to reselling the NBN. IiNet also provides optical-fibre, dial-up, and voice services.
Products & Services
Service
Broadband
Dialup
Telephony
VoIP
Also Read: Woolworths Complaints email & Phone Number
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Use below complaint form to discuss problems you have had with iiNet, or how they have handled your complaints. Initial complaints should be directed to iiNet directly. You can find complaint contact details for iiNet above.
Other Complaints
iiNet Australia Customer Reviews
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Have been an iiNet client for more than 5 years. Email to their support took more than a week to respond without a helpful resolution. Contacted their support, a representative laughed and found it funny when asked for a support on iiNet supply modem. It's a shame that you refused to answer a simple query and referred me to Technicolor.
Worst 3xperience ever...continually stole money from m6 Account after asking to stop the service
Cost me 1000s
We have been small business customers with Iinet for 21 years and before that when they were Omen. When I realised I had stopped receiving emails I called the Business line and was told I had gone over my quota. I deleted 5000 emails and was told I was still over my quota. I asked when the quota had been changed and why I hadn't been notified. I was told the quota hadn't been changed, so I asked why I still wasn't receiving emails after deleting 5000 emails. I was told I had to delete more before I could receive emails, but the quota had not been reduced. This does not make sense! Without notice the quota was changed and my email frozen so I couldn't received emails, but denied by the support people I spoke to. Very disappointed that we are treated this way after being loyal customers.
