Recently updated on February 2nd, 2024 at 10:19 am

Kogan is an Australian portfolio of retail and services. Get verified information about Kogan complaints email & Phone number. Phone or write in the first instance. The complaints line is 1300 056 426. If you wish to correspond with Kogan online you should use the online form via their website.

Kogan Contact Information

Report complaints to corporate and get satisfaction

Phone number : 1300 056 426

Support Email :

Support Form :  Kogan Support Form

Company website :

Tweet: kogan

Corporate Head Office address

139 Gladstone St, South Melbourne VIC 3205

Customer service hours: 8am – 8pm, 7 days a week

How to make a Complaint to Kogan

Complaints handling is available on the Kogan website via ‘Customer Support.’ The first step is to call on the complaints line 1300 056 426. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Also Read: Vodafone Complaints email & Phone Number

More Contact Number’s Of Kogan

Kogan customer service Contact : 1300 056 426

Call from your Kogan Mobile device: 12 612 

About Kogan is an Australian portfolio of retail and services businesses including Kogan Retail, Kogan Marketplace, Kogan Mobile, Kogan Internet, Kogan Insurance, Kogan Health, Kogan Pet Insurance, Kogan Life Insurance and Kogan Travel.

Products & Services


Online Shopping


TV & Home Theatre
Laptops & Computers
Cameras & Drones
Home & Garden
Office Supplies

People Also Ask

Is Kogan based in Australia?
The company is renowned for price leadership through digital efficiency, and is headquartered in Melbourne, Australia. owns a range of exclusive private label brands and, alongside Kogan Marketplace, offers millions of products to consumers from leading brands.

What country does Kogan come from?
Melbourne, Australia

Who owns Kogan brand?
Ruslan Kogan

Can u call Kogan?
The Customer Care Team does not currently have an open phone line, however, our Customer Care Team will be happy to call you back if you prefer a phone call. When requesting a callback, please provide as much information about your enquiry as possible so that we can best assist.

Also Read: Foxtel Australia complaints number & email

Hopefully, We helped you to get some genuine records for Kogan Complaint information.

Use below complaint form to discuss problems you have had with Kogan, or how they have handled your complaints. Initial complaints should be directed to Kogan directly. You can find complaint contact details for Kogan above.

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Kogan Australia
Average rating:  
 39 reviews
 by Ari

My gorgeous otterman, which I bought, has room for a lot of my linens and pillowcases. It just has to be roughly one inch taller, that's the only thing that doesn't suit the bill. It's flawless except from that. showed up early.

 by Dean
massage chair
City where company is located (optional): Gold Coast

chair is dangerous on your spine id like a refund Cannot use it 1200 alot to pay for something unuseable

 by Vivien
Robot Vacuum Cleaner
City where company is located (optional): Bathurst

Have a problem with battery.Just need to ask a couple of questions and don't think i should be giving out credit card details . Have tried to contact via email and phone to no avail. Terrible service.Will not be purchasing anymore products from this company.

 by Tharindu Anuradha Kandambige
City where company is located (optional): VIC

I really should have taken a look on the customer care review before buying anything from Kogan. Worst customer care ever.

 by Lana
Refund not received
City where company is located (optional): BAULKHAM HILLS

Order is cancelled successfully and credit processed, but credit never hit to my account. I have emailed Kogan service centre numerous times but only received auto reply. Nobody is willing to solve the problem or contact me.

 by Hafeez
Online Purchase - Kogan TV

They delivered the wrong product. we have ordered 65" TV they delivered 55" TV and without proper customer service we're trying to follow up through email, it is a nightmare. I will suggest don't fall in for Kogan products at all. They're the worst in Australia.

 by Pooja
City where company is located (optional): Melbourne

I ordered so many things from kogan only few got delivered, how can such company be still running, don't they have to abide by any law...I did not receive my item and few have not been dispatched..I thought there was no room for such companies in Australia

 by Dee
Only one replied me said it has delay but now it is already 8days.My item still hasn't been dispatched yet

Really bad experience and there is no contact from kogan customer care.I cannot talk to someone about the issue.The email they just ignored and not replying me back.

 by June
Appalling stick vac 6 months old and they initially answered me when I did the test it required a new battery no one will help. They ignore you.
City where company is located (optional): Melbourne

Worst company to
deal with, appalling customer service

 by Nicola

Bought a pair of shoes, just wanting to exchange for a bigger size. The packaging got broken, so i have to use my own packaging, meaning i have to write the address on the packaging. Didn't realise it was so hard to find the correct address to return it to! No contact phone number, only Koganmobile and haven't heard any responses from the customer care team after a week of trying to contact them!

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