Spotlight Australia complaints number & email.

Spotlight you should be ASHAMED



Custom Ordered Sheers

Firstly was on hold for 55 mins to make an appointment for Sally to come out to measure. Appointment was made for 2 weeks time then the day before that appointment I received a text stating Sally can’t come out now for another 3 weeks.

Sally finally came out and I proceeded with the quote that day and paid my 50% deposit. This was in November.

At the end of January after weeks of chasing my order they were finally ready.

Install was booked for early Feb I took an unpaid leave day for Wayne the installer to not turn up I rang your head office again on hold for almost an hour to get re-scheduled again for 8 days time again I proceeded with another unpaid day off work for Wayne to not turn up a 2nd time. Again back on the phone to head office another waist of 55 minutes to be told another installer will 100% be there on Saturday to install sheers. Well he didn’t turn up either stating that my sheers were in Wayne’s the other installers van and he’s not answering calls.

So here I am 3 promised install dates with no shows, another 55 min call awaits me on Monday morning to arrange it for the 4th time probably to be let down again. It’s been 4 months you have all my money for weeks and I’m still without privacy in my home.

You should be giving me my money back this type of customer service is utterly disgraceful. Shameful experience Spotlight.

I was given a voucher for joining up with Spotlight, only to find out thatI couldn’t use it because it was to hard and to come back later which I didn’t Today I went to the store and found some patch work squares in a bin for $23 and the girl at the counter charged $33 I said that they were in a bin for 23.00 and she just looked at me stupidly and I walked out. I have never had this trouble at Lincraft . From a vey disappointing customer

Sheets are made from different material & different shade of yellow.

I realised this after washing them

Very disappointed

Ordered curtain fabric, changed my address when I placed the order. Fabric was sent to the old address, apparently you have to change it again after you changed it. One simple phone call from the department to get it sent to the correct address would resolve it. But no it seems the call centre is off sure in the Philippines so it’s all done via emails. So weeks later I might get my fabric. I will NEVER shop at spotlight again.

Have waited 3 months for bedroom curtains and 2 small blinds. They were due to be installed this morning, but received a call at 3pm to say they are not coming. I tried to call earlier to see where they were, but they don't answer your call (unless you lie & say it's for a new order) After being on hold for 30 mins, I had to go.

Meanwhile I've taken down all the temporary old curtains & hubby is away until next week & I can't put them back up (an entire wall of windows with afternoon sun) I explained all this, but was told that the next date for installment is 3 weeks away. Obviously I got upset & now it's 6 days away. I will NEVER use Spotlight again & will tell anyone who'll listen. Absolutely atrocious customer service.

I purchased a pr of king size cotton sheets koo brand, took home washed went to put on my bed but did not fit. I took them back to store where I purchased sales lady and I measured the fitted sheet and decided the size must have been put in king pack but only queen size. She said give another go so took home washed went to put on bed didn’t fit .i phoned head office lady said had a couple problems take back I also phone the manager of store, I felt she was a bit abrupt at me she would not consider that I would be unlucky purchasing 2 pairs of sheets and both shrinking I had said I purchased koo king flannelette sheets and they fitted no problem, she felt my bed was bigger then I thought

I said I measured my bed 180cm wide 32cm deep which they also thought maybe deeper but I tried to tell them I couldn’t even get all corners over my bed

But purchased mega king size washed them colour washed out and also still didn’t fit, phoned manager she would not listen to me just said I could not purchase 3 pairs of koo sheets and they all shrink . I explained that the measurements had gone down to 169cm from 180cm but just said take them back they would give me a refund but do not buy anymore sheets

She said they have not had any problems with these sheets

I had phoned the 1300 phone number and left my name and reason for calling were suppose to call me back still have not had a call, I was really anxious taking sheets back feeling embarrassed cause I really started feeling like ok it must be me

Sales lady just gave me a refund hardly talked to me when I tried to explain about the problem

Today I went in and purchased a pair of 600 thread cotton sheets from a local shop fitted sheet 180cm have put on my bed they fit with extra room

So I am writing this email just to say I am really disappointed with all this made feel it was my mistake and not even getting a phone call back after leaving a message it doesn’t make me feel great on recommending spotlight. Thank you kind regards Judy

Disgusted about the dealing with customer .

I will never recommend anyone and discourage people to buy from spotlight .

People in customer service just play a recording and keep you waiting until you are disgusted and switch off the phone

My longest waiting is 50 mins and then I switch off .

Last year I bought a Elna sewing machine, in the first month there were several problems, as I do not own a car I went in and discussed the problem.

By May I could not stand it any longer and a neighbours daughter took me with the machine to Spotlight, the promise was " you have it back in a couple of weeks".

I have been in the store to ask if it had returned about 5 times every time I was promise " I give you a call" but nobody ever came after the promise.

I really would like my money back to get a new machine, after one year owning a machine and have not been able to use it !!!!!!!!!!!



please let me know what my next move should be.



Yours,



Tesca Vermeulen