Spotlight Australia complaints number & email.
I have a receipt in black and white as to what I have been charged. Overcharged by.0.3 and 0.5 of a metre on 2 different fabrics. Staff blame the receipt saying its wrong and doesn't show what is actually charged. Had a voucher that was from an expensive sewing machine extended warranty and walked out in tears from being belittled and mocked, Staff speaking with raised voices as if I wasa 2 year old and so all the other customers could here, by not 1 but 2 staff. Never ever have I felt so disgusted at staff or been treated disgustingly to the point of tears but yet they still went on and on. I even said forget it, it's not worth being treated brought to tears but they kept saying I was wrong. . But Spotlight you just keep overcharging those few unsuspecting customers every few hrs and see how it all adds up. Great lawsuit. But hey blame the customer, the receipt and the voucher. Not the staff. Will never shop at that store again.
I received this kind message on and off.
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Hi I've written a few emails none are answered seems no one is there or im intentionally ignored. I joined to be VIP couple months back, couldn't use welcome voucher due to lockdown, requested another on the phone and was rejected. My b day passed and supposed to get one then too, did not get anything. Again i emailed again i was ignored. No one answers my emails, no one helps.
I became a VIP member got my card and my name on the system is misspelt and not only that it is typed in Asian symbols. Very disappointed and I see all the bad reviews Spotlight needs to pick up their act. Because you think your the only store that sells things that people need you are taking advantage of people. I hope another new chain comes in and replaces you. Disappointed customer and then I bought a quilt and sheets nothing like the photos or explanation. I won’t be buying from you again will go to Bed Bath stores a little more expensive but the quality is great not Chinese rubbish
DO NOT ORDER ONLINE
Hello just following up on my enquiry for service case number xxxxxxxxx
I haven’t had any follow up to ,your initial automated response that informed me that I would I have a response within 48 hours of receiving my email
It has now been over 10 days and still no one has advised why my Zip Pay account has been debited without confirmation from Spotlight re a product I have ordered on line that I never got
Please respond ASAP to the following:
1. Is the product is coming ??
2. A receipt for my purchase ??
3. If the product is not available is please refund my ZipPay account ASAP
4.A photo of proof of my financial transaction has been provided from my Zip Pay
How is it in this day and age with the technology we have ,it’s going to take 10-14 days to refund a customer yet you can debit my account within seconds
By the way Spotlight customer card operators are working “offsite “ in Fiji
So much for the Melbourne headquarters being available to help
Spotlight you should be ASHAMED
Custom Ordered Sheers
Firstly was on hold for 55 mins to make an appointment for Sally to come out to measure. Appointment was made for 2 weeks time then the day before that appointment I received a text stating Sally can’t come out now for another 3 weeks.
Sally finally came out and I proceeded with the quote that day and paid my 50% deposit. This was in November.
At the end of January after weeks of chasing my order they were finally ready.
Install was booked for early Feb I took an unpaid leave day for Wayne the installer to not turn up I rang your head office again on hold for almost an hour to get re-scheduled again for 8 days time again I proceeded with another unpaid day off work for Wayne to not turn up a 2nd time. Again back on the phone to head office another waist of 55 minutes to be told another installer will 100% be there on Saturday to install sheers. Well he didn’t turn up either stating that my sheers were in Wayne’s the other installers van and he’s not answering calls.
So here I am 3 promised install dates with no shows, another 55 min call awaits me on Monday morning to arrange it for the 4th time probably to be let down again. It’s been 4 months you have all my money for weeks and I’m still without privacy in my home.
You should be giving me my money back this type of customer service is utterly disgraceful. Shameful experience Spotlight.
I was given a voucher for joining up with Spotlight, only to find out thatI couldn’t use it because it was to hard and to come back later which I didn’t Today I went to the store and found some patch work squares in a bin for $23 and the girl at the counter charged $33 I said that they were in a bin for 23.00 and she just looked at me stupidly and I walked out. I have never had this trouble at Lincraft . From a vey disappointing customer
Sheets are made from different material & different shade of yellow.
I realised this after washing them
Ordered curtain fabric, changed my address when I placed the order. Fabric was sent to the old address, apparently you have to change it again after you changed it. One simple phone call from the department to get it sent to the correct address would resolve it. But no it seems the call centre is off sure in the Philippines so it’s all done via emails. So weeks later I might get my fabric. I will NEVER shop at spotlight again.
Have waited 3 months for bedroom curtains and 2 small blinds. They were due to be installed this morning, but received a call at 3pm to say they are not coming. I tried to call earlier to see where they were, but they don't answer your call (unless you lie & say it's for a new order) After being on hold for 30 mins, I had to go.
Meanwhile I've taken down all the temporary old curtains & hubby is away until next week & I can't put them back up (an entire wall of windows with afternoon sun) I explained all this, but was told that the next date for installment is 3 weeks away. Obviously I got upset & now it's 6 days away. I will NEVER use Spotlight again & will tell anyone who'll listen. Absolutely atrocious customer service.
Complaint Phone number: 1300 305 405
Tweet: Spotlight Australia
Head Office address: 111 Cecil St, South Melbourne VIC 3205
Get verified information about Spotlight complaints email & Phone number. If you wish to complain to Spotlight, call the complaints line on 1300 305 405. There are full contact details and information about the complaint procedures on the Spotlight website.