How to make a Complaint to Afterpay
Complaints handlAfterpay is available on the Afterpay website via ‘Customer Support.’ The first step is to call on the complaints line 1300 100 729 (Mon – Fri 8:00 to 18:00, Sat – 9:00 to 18:00). If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
Afterpay complaint contacts like Phone, email and support form
Complaint via Phone number : 1300 100 729
The Complaint via Email :
Complaint via Support Form : Afterpay Support Form
Afterpay complaint website : afterpay.com/en-AU/index
Corporate Head Office address
380 Bourke St, Melbourne VIC 3001, Australia
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More Contact Number’s Of Afterpay
AUS Retailer (AEST): 1300 621 603
Health Practitioner (AEST): 1300 041 104
Corporate Office: 1300 041 104
Afterpay is an Australian financial technology company operating in Canada, the United Kingdom, Australia, the United States, and New Zealand. In November 2019, the company was renamed Afterpay Limited.
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People Also Ask
Can I use Afterpay in Australia?
Afterpay is offered online and in-store by many leading retailers across Australia. For a full list of retailers, visit our Shop Directory or In-store Map.
What is the monthly fee for Afterpay?
Afterpay doesn’t charge account-keeping fees, however there are late and dishonour fees if you miss a repayment. If you fail to make a payment, you’ll be charged a $10 late fee.
Where is the head office of Afterpay?
Who is the CEO of Afterpay?
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Hopefully, We helped you to get some genuine records for Afterpay Complaint information.
Use below complaint form to discuss problems you have had with Afterpay, or how they have handled your complaints. Initial complaints should be directed to Afterpay directly. You can find complaint contact details for Afterpay above.
Afterpay Customer Reviews
Average rating: 2 reviews
Aug 13, 2022
City where company is located (optional): Maryborough Queensland
What is the point for having a Afterpay card I’ve been trying and trying to work out how to get the Afterpay card but it’s all fake and useless I would like for the barcode instead of the card otherwise I will be telling everyone to not use Afterpay
Jul 30, 2022
The service is very useful but they went from notifying you that you missed a payment and even giving you a days grace period to only telling you the day after and taking out the fee plus latefee anyway, even if you had money in your account the first time around.
If the payment fails the first time the law states or should state if the payment was declined so if there are any issues we can sort it out and pay on time.
I had money and had gotten paid, yet it still failed and they didn't tell me and I got a late fee, and this isn't an uncommon thing. Now I feel like I have to consistently try and remember every time I have to pay my afterpay even though the process should be automated